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  • All HBS Web  (7,928)
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  • All HBS Web  (7,928)
    • People  (49)
    • News  (2,660)
    • Research  (3,952)
    • Events  (27)
    • Multimedia  (21)
  • Faculty Publications  (2,349)
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  • Web

Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School

effectively and efficiently measure the impact of Acumen’s portfolio companies. “We developed Lean Data as a smart way to listen to our customers and understand the impact of our products and View Details

    Leonard A. Schlesinger

    Leonard A. Schlesinger is Baker Foundation Professor at the Harvard Business School where he serves as Chair of the School’s Practice based faculty and faculty Chair of the MBA Field Global Immersion program. He has served as a member of the HBS faculty from 1978 to... View Details

    • April 2011 (Revised April 2014)
    • Case

    ASAHI Net: Bringing Innovation to Education

    By: Hirotaka Takeuchi
    ASAHI Net developed a cloud-based platform for higher education institutions to use in Japan and was wondering if that platform could be accepted in the U.S. as well. View Details
    Keywords: Higher Education; Information Management; Innovation and Invention; Knowledge Sharing; Knowledge Use and Leverage; Technology Platform; Education Industry; Information Technology Industry; Japan; United States
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    Takeuchi, Hirotaka. "ASAHI Net: Bringing Innovation to Education." Harvard Business School Case 711-498, April 2011. (Revised April 2014.)
    • April 2020
    • Case

    Apple Inc. in 2020

    By: David B. Yoffie and Daniel Fisher
    After a decade as CEO, Tim Cook is facing one of his biggest strategic transitions of his tenure. While Apple had performed spectacularly well under Cook, Apple's core business was maturing. Sales of iPhones, iPads, and Macs were flat or down. However, Apple's new... View Details
    Keywords: Innovation; Market Positioning; Marketing Implementation; Planning; Products; Strategic Positioning; Strategy; Information Technology; Competitive Strategy; Technological Innovation; Competitive Advantage; Product Positioning; Communication; Competition; Leadership; Strategic Planning; Computer Industry; Telecommunications Industry; Technology Industry
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    Yoffie, David B., and Daniel Fisher. "Apple Inc. in 2020." Harvard Business School Case 720-454, April 2020.
    • August 2018 (Revised October 2019)
    • Case

    C3.ai—Driven to Succeed

    By: Robert Simons and George Gonzalez
    CEO Tom Siebel navigates his artificial intelligence (ai) startup through a series of pivots, market expansions, and even an elephant attack to become a leading platform ad service provider. The case describes his unusual management approach emphasizing employee... View Details
    Keywords: Strategy Execution; Performance Measurement; Critical Performance Variables; Strategic Boundaries; Internet Of Things; Artificial Intelligence; Software Development; Big Data; Machine Learning; Business Startups; Management Style; Business Strategy; Performance; Measurement and Metrics; Organizational Culture; AI and Machine Learning; Digital Transformation; Applications and Software; Digital Marketing; Analytics and Data Science; Technology Industry; United States; California
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    Simons, Robert, and George Gonzalez. "C3.ai—Driven to Succeed." Harvard Business School Case 119-004, August 2018. (Revised October 2019.)
    • Web

    Exploring Trade Links in the Interior - A Chronicle of the China Trade

    earned, the firm improved its operations and branched out into ancillary services such as insurance and banking and even an ice company and rice-cleaning mill. In 1857 Augustine II returned home, leaving... View Details
    • 2019
    • Working Paper

    Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 15 The IBM PC

    By: Carliss Y. Baldwin
    The IBM PC was the first digital computer platform that was open by as a matter of strategy, not necessity. The purpose of this chapter is to understand the IBM PC as a technical system and set of organization choices in light of the theory of how technology shapes... View Details
    Keywords: IBM; Personal Computer; Digital Platforms; System; Strategy
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    Baldwin, Carliss Y. "Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 15 The IBM PC." Harvard Business School Working Paper, No. 19-074, January 2019.
    • Web

    IT Strategy: Building a Smarter, Scalable Future in the Cloud | Information Technology

    applications over the internet as opposed to local computers or physical data centers. As part of HBS IT’s Strategic Plan, a Cloud Program has been established to help enhance... View Details
    • 17 Dec 2018
    • Blog Post

    Thinking of Joining a Board? Christiana Smith Shi (MBA 1986) Shares Her Experience

    San Francisco after graduation, and stayed there for 24 years, retiring as a senior partner in 2010. Along the way I had my son, Tim, who is about to graduate from HBS himself. After McKinsey, I joined Nike... View Details
    • Article

    Products to Platforms: Making the Leap

    By: Feng Zhu and Nathan Furr
    Following the path of companies such as Apple and Amazon, more and more firms are trying to become not just product purveyors but also platform providers, facilitating direct connections between customers and other groups. Although launching a platform can generate new... View Details
    Keywords: Product; Digital Platforms; Expansion
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    Zhu, Feng, and Nathan Furr. "Products to Platforms: Making the Leap." Harvard Business Review 94, no. 4 (April 2016): 72–78.

      Sara McKinley Torti

      Sara Torti is a senior product and operating executive who has focused extensively on creating and scaling technology-based businesses that require a combination of detailed execution, business insight and technical acumen. She has grown products... View Details

      • 23 Feb 2022
      • News

      Can WEB3 Bring Back Competition to Digital Platforms?

      • May 2016 (Revised September 2017)
      • Case

      Pal's Sudden Service—Scaling an Organizational Model to Drive Growth

      By: Gary P. Pisano, Francesca Gino and Bradley R. Staats
      Pal's Sudden Service has developed a unique operating model and organizational culture in the quick service restaurant business. With a deep emphasis on process control and improvement, zero defects, extensive training, and a high level of employee engagement, Pal's... View Details
      Keywords: Growth Strategy; Corporate Culture; Operations Strategy; Motivation; Values; Motivation and Incentives; Strategy; Values and Beliefs; Service Operations; Organizational Culture; Growth and Development Strategy; Service Industry; Service Industry
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      Pisano, Gary P., Francesca Gino, and Bradley R. Staats. "Pal's Sudden Service—Scaling an Organizational Model to Drive Growth." Harvard Business School Case 916-052, May 2016. (Revised September 2017.)
      • 14 May 2024
      • Blog Post

      Creating Emerging Markets Sustainability Series - How to Build a Culture of Intrapreneurship

      Creating Emerging Markets Sustainability Series – How to Build a Culture of Intrapreneurship Today, the concept of “sustainable innovation” seems commonplace and is generally accepted as View Details
      • August 1992 (Revised June 1993)
      • Case

      Euro Disney: The First 100 Days

      By: Gary W. Loveman and Leonard A. Schlesinger
      The Walt Disney Co. theme parks historically have thrived on the basis of a formula stressing excellent customer service and a magnificent physical environment. The formula has proven successful in Japan, as well as the United States. With the controversial opening of... View Details
      Keywords: Multinational Firms and Management; Service Operations; Service Delivery; Corporate Strategy; Customer Focus and Relationships; Service Industry; Service Industry; Japan; France; United States
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      Loveman, Gary W., and Leonard A. Schlesinger. "Euro Disney: The First 100 Days." Harvard Business School Case 693-013, August 1992. (Revised June 1993.)
      • 26 Mar 2025
      • News

      Alumni Explore a Changing Hong Kong; Meet the Leader: HBS Club of Singapore

      Conference Looks at Future of Hong Kong as a Global Leader The HBS Association of Hong Kong (HBSAHK) celebrated the club’s 45thanniversary in February, with its 2025 Signature Conference at Cloud 39, a rooftop ballroom at The Henderson skyscraper in central Hong Kong.... View Details
      Keywords: Margie Kelley
      • January 2010 (Revised May 2012)
      • Case

      TopCoder (A): Developing Software through Crowdsourcing

      By: Karim R. Lakhani, David A. Garvin and Eric Lonstein
      TopCoder's crowdsourcing-based business model, in which software is developed through online tournaments, is presented. The case highlights how TopCoder has created a unique two-sided innovation platform consisting of a global community of over 225,000 developers who... View Details
      Keywords: Business Model; Innovation and Invention; Two-Sided Platforms; Motivation and Incentives; Social and Collaborative Networks; Competition; Software; Technology Industry
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      Lakhani, Karim R., David A. Garvin, and Eric Lonstein. "TopCoder (A): Developing Software through Crowdsourcing." Harvard Business School Case 610-032, January 2010. (Revised May 2012.)
      • 25 Apr 2018
      • Blog Post

      Policy, Practice, Leadership & Impact: Making a Difference with the HBS/HKS Joint Degree

      internal sources of revenue that can then finance their public goods and services – which means a strong local private sector that creates jobs and generates tax revenue. This interest in private sector... View Details
      Keywords: Nonprofit / Government

        Strategies for Two-Sided Markets

        Many blockbuster products and services that have redefined the global business landscape are built around platforms that tie together two distinct groups of users in a network. Examples include credit cards that link consumers and merchants; operating systems that... View Details

          Zoe B. Cullen

          Zoe Cullen graduated with a PhD from Stanford in Economics in 2016.  She worked from 2016-2018 as the Chief Economist for an Asian bank on the roll out of a digital transaction platform.  In 2018 she joined HBS as an Assistant Professor in the Entrepreneurial... View Details

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