Feng Zhu

Feng Zhu is the MBA Class of 1958 Professor of Business Administration at Harvard Business School, where he leads the Platform Lab within the Digital, Data, and Design Institute, co-chairs the Harvard Business Analytics Program, and serves as the course head for the... View Details

• 01 Mar 2009
• News

An Excerpt from The Innovator’s Prescription: A Disruptive Solution for Health Care

“The current health-care system generally is modular. Specialized companies operate hospitals, process paperwork, negotiate blanket service contracts, and manage outpatient and retail clinics. Most doctors’ offices are set up View Details

Keywords: Health, Social Assistance

• February 23, 2022
• Article

Can WEB3 Bring Back Competition to Digital Platforms?

By: Christian Catalini and Scott Duke Kominers

Like the early Internet, blockchain and Web3 applications promise a new wave of decentralization and competition—yet at the same time, it is unclear which of the dynamics that drove concentration in online platforms and services will remain in force under the Web3... View Details

Keywords: Web3; Blockchain; Interoperability; Internet and the Web; Technological Innovation; Competition; Digital Platforms

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Catalini, Christian, and Scott Duke Kominers. "Can WEB3 Bring Back Competition to Digital Platforms?" Competition Policy International (online) (February 23, 2022).

• November 2003 (Revised February 2004)
• Case

Richmond Events

By: Amy C. Edmondson and Kristin Lieb

The managers of British business forum planner, Richmond Events, are struggling to expand their conference offerings into new territories. At the same time, they are trying to decide how product managers, who are critical to event success, should be hired, trained,... View Details

Keywords: Conferences; Innovation and Management; Retention; Selection and Staffing; Conflict Management; Growth and Development Strategy; Product Marketing; Service Industry; United Kingdom; Asia

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Edmondson, Amy C., and Kristin Lieb. "Richmond Events." Harvard Business School Case 604-055, November 2003. (Revised February 2004.)

• Web

Impact on a Global Scale | Social Enterprise | Harvard Business School

Impact on a Global Scale “We are living at an extraordinary point in the arc of history,” says Tom Tierney (MBA 1980). “Countless leaders, from social entrepreneurs to corporate executives to public servants, are aggressively committing... View Details

• Web

Activating a Legion of People | Social Enterprise | Harvard Business School

insight led to nine rewarding years as senior vice president at United Way of New York City. Careers & Connections My next turning point came when I realized that I wanted to develop my international skills and experience and somehow... View Details

• January 2011 (Revised June 2011)
• Supplement

Fixed Income Arbitrage in a Financial Crisis (C): TED Spread and Swap Spread in November 2008

Investment manager Albert Mills confronts an apparent arbitrage opportunity during the global financial crisis of 2008 when he notices an unusually low-- and briefly negative-- thirty-year U.S. dollar fixed-floating swap spread. Mills must decide if there is an... View Details

Keywords: Bonds; Financial Management; Investment Return; Financial Crisis; Financial Services Industry; United States

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Taliaferro, Ryan D., and Stephen Blyth. "Fixed Income Arbitrage in a Financial Crisis (C): TED Spread and Swap Spread in November 2008." Harvard Business School Supplement 211-051, January 2011. (Revised June 2011.)

• 03 Apr 2019
• Working Paper Summaries

Learning or Playing? The Effect of Gamified Training on Performance

Keywords: by Ryan W. Buell, Wei Cai, and Tatiana Sandino

• 17 Sep 2015
• News

Seattle and Cleveland Alumni Connect Around a ‘Vision’ for the New HBS

the world. “And the Campaign is about more than raising money,” he noted. “It provides an opportunity to inspire and engage the next generation of leaders at the School—to better connect alumni with each other and with HBS in powerful ways View Details

W. Earl Sasser

Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

Keywords: service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry; service industry

• Research Summary

Managing Networked Businesses

By: Thomas R. Eisenmann

Platform-based businesses that leverage network effects face a distinctive set of management challenges. A platform encompasses components and rules that facilitate interactions between the platform's users. A platform-based product or service exhibits a network... View Details

• April 2011 (Revised April 2014)
• Case

ASAHI Net: Bringing Innovation to Education

By: Hirotaka Takeuchi

ASAHI Net developed a cloud-based platform for higher education institutions to use in Japan and was wondering if that platform could be accepted in the U.S. as well. View Details

Keywords: Higher Education; Information Management; Innovation and Invention; Knowledge Sharing; Knowledge Use and Leverage; Technology Platform; Education Industry; Information Technology Industry; Japan; United States

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Takeuchi, Hirotaka. "ASAHI Net: Bringing Innovation to Education." Harvard Business School Case 711-498, April 2011. (Revised April 2014.)

• Web

Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School

effectively and efficiently measure the impact of Acumen’s portfolio companies. “We developed Lean Data as a smart way to listen to our customers and understand the impact of our products and View Details

• Web

Exploring Trade Links in the Interior - A Chronicle of the China Trade

earned, the firm improved its operations and branched out into ancillary services such as insurance and banking and even an ice company and rice-cleaning mill. In 1857 Augustine II returned home, leaving... View Details

• 2012
• Book

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

By: Frances Frei and Anne Morriss

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance—for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the... View Details

Keywords: Customers; Business Ventures

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Frei, Frances, and Anne Morriss. Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Cambridge: Harvard Business Review Press, 2012.