Publications

24 Jun 2002
Research & Ideas

Building ’Brandtopias’—How Top Brands Tap into Society

versus American ideology, Holt said. Even though the allegory has changed over time, the brand's consistency in supporting a certain kind of identity has earned it cultural authority. For identity brands,... View Details

Keywords: by Martha Lagace

November 2013 (Revised January 2014)
Supplement

Man Jit Singh at Sony Entertainment Television (B)

By: Linda A. Hill, Dana M. Teppert and Allison J. Wigen

Supplement to (A) case: Explores the role of CEO Man Jit Singh and his senior management committee in leading Multi Screen Media Pvt. Ltd. (formerly SET Pvt. Ltd.), a leading television broadcaster in India. Describes Singh's decision to evaluate employees based on... View Details

Keywords: Performance Appraisals; Performance Management; Performance Evaluation; Leadership Style; Managerial Roles; Organizational Culture; Groups and Teams; Management Teams; Change Management; Decision Making; Emerging Markets; Media and Broadcasting Industry; India

15 Sep 2020
News

How To Make Diversity a Reality

(GMP 6, 2009) about what it takes to make real change to the diversity of your organization. READ MORE Chitra: You've helped build companies, build people, processes, and systems at scale. So what has to be different to bring real... View Details

10 Mar 2021
News

Turning Point: Coming to Cambodia

to go back in person. And my next journey may start with a question like the one that changed my life: When can you get here? Connie Baher, president of US Business Communications, is an advisor to Cambodian Living Arts and the Mekong... View Details

Keywords: mentorship; nonprofit management; retirement; leadership

09 Feb 2017
News

Turning Disorder into Opportunity

we wanted to make the program sustainable, with the hope in the future that the program itself would not be needed, as an organization’s culture and fabric would be able to support this neuro-diversity from recruitment to on-boarding,... View Details

Keywords: Jennifer Myers

01 Mar 2014
News

Feedback

Bigger, Stronger: Supersizing the NFL Re: Can the NFL win the long game? It is a game for only certain types of individuals, physically and mentally tough, coached up and properly conditioned in season and off season. There is no finer game in a View Details

Keywords: Health, Social Assistance

18 May 2010
First Look

First Look: May 18

Khurana Publication:Harvard Magazine, May-June 2010 An abstract is unavailable at this time. Read the article: http://harvardmagazine.com/2010/05/the-pay-problem Working PapersMen as Cultural Ideals: How View Details

Keywords: Martha Lagace

2003
Other Teaching and Training Material

Leadership, Culture, and Change: Lou Gerstner, IBM

By: M. Tushman

Keywords: Leadership; Change; Culture

September 2006 (Revised October 2007)
Case

BT Plc: The Broadband Revolution (A)

By: Michael L. Tushman, David Kiron and Adam M. Kleinbaum

In early 2003, CEO Ben Verwaayen and Chief Broadband Officer Alison Ritchie of BT Plc. are trying to transform the former British Telecom from a stodgy telephone company into a 21st century broadband company. Their efforts to focus the firm on broadband issues within... View Details

Keywords: Transformation; Innovation and Management; Management Teams; Organizational Change and Adaptation; Organizational Culture; Behavior; Telecommunications Industry; United Kingdom

10 Mar 2021
News

Next Normal

reality, offering tested methods for bridging cultural differences, leading virtually, and preparing for the next global crisis, whatever shape it may take. Neeley also highlights the crucial importance of launch (and relaunch) sessions... View Details

30 Jan 2019
What Do You Think?

Who Will Measure up to These Two Remarkable Leaders?

leaders—there are plenty of fine people who can lead an organization. What these two did, as you point out, was create a culture around the mission of their organizations. Their employees live the mission in their work How do you teach... View Details

Keywords: by James Heskett; Air Transportation; Financial Services

27 Jun 2016
News

Ulf Mark Schneider Has Plans to Make Nestlé Healthy

analysts estimate the health business could eventually achieve margins above 20 percent. A recent piece in Bloomberg also discusses Nestlé’s change in direction as a response to changing View Details

09 Jul 2024
News

On Balance

Mary Wooldridge (MBA 1994) has encountered gender discrimination in the workplace. “I think it’d be hard to find a woman in any workplace who didn’t have personal experiences of it,” she says. As director of Australia’s Workplace Gender Equality Agency, Wooldridge, who... View Details

March 2004 (Revised June 2004)
Case

Massport (A): The Aftermath of 9/11

This case looks at the turnaround at the Massachusetts Port Authority after the 9/11 terrorist attacks. It begins with the situation during the immediate aftermath of 9/11 and then describes how the new CEO restructures the public agency to operate much more like a... View Details

Keywords: Organizational Change and Adaptation; Change Management; Corporate Accountability; National Security; Governance Controls; Organizational Culture; Public Administration Industry; Massachusetts

October 2003
Case

Merrill Lynch: Supernova

Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details

Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis

01 Jun 2003
News

Books

respond to changes in their competitive environment, Sull argues that outward manifestations of success — such as impressive earnings, media attention, and monuments to their past accomplishments — can cause managers facing new challenges... View Details

Keywords: Deborah Blagg; Laura Singleton; Donald; Sull; Henry; Chesbrough; Rob; Austin; Leslie; Perlow; Publishing Industries (except Internet); Information

April 2007
Case

Alan Kendricks at Cardiology Associates

By: Boris Groysberg, Colleen Kaftan and Wilfred S. McCalla, Jr.

Alan Kendricks struggles to address many challenges facing him as a recently promoted medical director for Cardiology Associates at Southeastern Pennsylvania University Hospital. He must balance his time taking care of patients, running a practice, managing up, down,... View Details

Keywords: Leadership; Business or Company Management; Strategy; Organizational Culture; Work-Life Balance; Organizational Structure; Change Management; Health Care and Treatment; Health Industry; Pennsylvania