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  • All HBS Web  (6,196)
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  • All HBS Web  (6,196)
    • People  (15)
    • News  (1,226)
    • Research  (3,997)
    • Events  (22)
    • Multimedia  (28)
  • Faculty Publications  (2,441)
← Page 63 of 6,196 Results →
  • April 14, 2017
  • Article

Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

By: John A. Deighton
United Airlines has pledged to improve its training programs and empower its employees to put customers first in the wake of a video showing a passenger being dragged from a plane. Of all the U.S. air carriers, United should have known the power of social media and... View Details
Keywords: Crisis Management; Customer Focus and Relationships; Employees; Training; Air Transportation Industry
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Deighton, John A. "Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It." Harvard Business Review (website) (April 14, 2017).
  • Research Summary

Managing Workplace Reforms and Organization-Wide Transformations

Richard E. Walton is studying (with doctoral candidate Scott Hamlin and research associate Kathleen Scharf) the development and diffusion of new forms of union-management partnership together with other new practices in the steel industry. To test and elaborate... View Details
  • Teaching Interest

Short Intensive Program (SIP): Effective Strategic Philanthropy

By: Brian L. Trelstad
Non-profit organizations and social enterprises play an important role in every country in the world: as laboratories for social innovation, as the delivery system for critical goods and services at scale, as the stewards of our cultural heritage, and as advocates for... View Details
  • 27 Oct 2014
  • News

Here’s what one Harvard expert sees as Cincinnati's competitive edge

  • 15 Nov 2022
  • Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

third solution, based not on social media but on entertainment media. Entertainment algorithms loop back and forth from content that’s offered to a response detected until they identify something that... View Details
Keywords: by John Deighton and Leora Kornfeld
  • March 27, 2018
  • Other Article

Why CEOs Are Taking a Stand

By: Aaron K. Chatterji and Michael W. Toffel
In this podcast, we discuss the emerging phenomenon of CEO activism. We explain how political polarization in the U.S. and employee expectations around company values are pushing corporate leaders to enter into controversial political and social debates. We also hear... View Details
Keywords: Leadership; Social Issues; Values and Beliefs; Communication Strategy
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Chatterji, Aaron K., and Michael W. Toffel. "Why CEOs Are Taking a Stand." HBR IdeaCast (March 27, 2018). (Podcast.)
  • May 1998 (Revised January 1999)
  • Case

Japan: "Free, Fair, and Global?"

By: Richard H.K. Vietor and Stephen E. Lynagh
In April 1998, Prime Minister Hashimoto faced serious problems, both with his program of six systemic reforms and with his fiscal policy. Japan had been in effective recession for six years, unable to retain the miracle-growth achieved in earlier decades. Hashimoto has... View Details
Keywords: Sovereign Finance; Development Economics; Social Issues; Policy; Economy; Government Administration; Financial Crisis; Japan
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Vietor, Richard H.K., and Stephen E. Lynagh. Japan: "Free, Fair, and Global?". Harvard Business School Case 798-083, May 1998. (Revised January 1999.)

    Deborah M. Winshel

    Deborah Winshel is a member of the Faculty of the Harvard Business School where she teaches Leadership and Corporate Accountability to first year MBAs and executives.

    Most recently, Deborah was a Managing Director and Global Head of Social Impact at... View Details

    • 07 Jun 2011
    • Working Paper Summaries

    The Institutional Logic of Great Global Firms

    Keywords: by Rosabeth Moss Kanter
    • News

    Time, Not Money, Buys You Happiness. Here’s How to Get More of It.

    • 08 Jun 2010
    • First Look

    First Look: June 8

    Epstein, and Kristi Yuthas Publication:In Scaling Social Impact: New Thinking, edited by Paul Bloom and Edward Skloot. Palgrave Macmillan, forthcoming An abstract is unavailable at this time. Order this Book:... View Details
    Keywords: Martha Lagace
    • October 2017 (Revised October 2022)
    • Case

    JetBlue: Relevant Sustainability Leadership

    By: George Serafeim
    In 2017, JetBlue, the airline founded on the mission to “bring humanity back to air travel,” was considering becoming one of the first companies to report its sustainability performance according to the Sustainability Accounting Standards Board (SASB) standards. SASB... View Details
    Keywords: Sustainability; Metrics; Leadership And Change Management; Airlines; Innovation; Purpose; ESG; ESG (Environmental, Social, Governance) Performance; Sustainability Reporting; Change Management; Leadership; Financial Reporting; Environmental Sustainability; Mission and Purpose; Reports; Competitive Strategy; Measurement and Metrics; Corporate Social Responsibility and Impact; Air Transportation Industry; United States
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    Serafeim, George, and David Freiberg. "JetBlue: Relevant Sustainability Leadership (A)." Harvard Business School Case 118-030, October 2017. (Revised October 2022.)
    • 04 Jan 2022
    • What Do You Think?

    Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

    (iStockphoto/tofumax) A corporate board’s most important decision is selecting the organization’s CEO. By the same token, one could argue that a board’s most distasteful decision concerns firing a CEO. Once directors agree to release the... View Details
    Keywords: by James Heskett
    • December 2009 (Revised January 2024)
    • Case

    A Letter from Prison

    By: Eugene Soltes
    Stephen Richards, the former global head of sales at Computer Associates, Inc. (CA), is serving a seven-year prison sentence for financial fraud. In the case, Richards responds to a number of questions about managerial responsibility and the manipulation of financial... View Details
    Keywords: Accounting; Crime and Corruption; Ethics; Corporate Accountability; Managerial Roles
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    Soltes, Eugene. "A Letter from Prison." Harvard Business School Case 110-045, December 2009. (Revised January 2024.)
    • 01 Jul 2010
    • News

    A Message from the Dean

    • June 2014
    • Case

    Starbucks Coffee Company: Transformation and Renewal

    By: Nancy F. Koehn, Kelly McNamara, Nora N. Khan and Elizabeth Legris

    Starbucks Coffee Company: Transformation and Renewal analyzes the turnaround and reconstruction of Starbucks Coffee Company from 2008 to 2014 as led by CEO and co-founder Howard Schultz. The case offers executives and students an opportunity to examine in depth how... View Details

    Keywords: Howard Schultz; Starbucks; Transformation; Turnaround; Change; Decision Making; Entrepreneurship; Growth and Development; Leadership; Organizations; Problems and Challenges; Risk and Uncertainty; Strategy; Value; Consumer Products Industry; Food and Beverage Industry; Retail Industry; North and Central America; Europe; Asia; South America; Middle East; Latin America
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    Koehn, Nancy F., Kelly McNamara, Nora N. Khan, and Elizabeth Legris. "Starbucks Coffee Company: Transformation and Renewal." Harvard Business School Case 314-068, June 2014.
    • 09 Aug 2011
    • Working Paper Summaries

    How Firms Respond to Mandatory Information Disclosure

    Keywords: by Anil R. Doshi, Glen W.S. Dowell & Michael W. Toffel

      Ashley V. Whillans

      Ashley Whillans is the Volpert Family Associate Professor of Business Administration at the Harvard Business School, where she teaches the Motivation and Incentives course to MBA students. Professor Whillans earned her PhD in Social Psychology from the University of... View Details

      • 04 Sep 2001
      • Research & Ideas

      Governing the Family-Run Business

      The topic of governance is hot. Shareholders, managers, and business advisors are demanding improved governance of (typically public) companies by strengthening their boards of directors and developing more responsive shareholder... View Details
      • December 2011
      • Case

      PepsiCo India: Performance with Purpose

      By: Rosabeth M. Kanter, Rakesh Khurana, Rajiv Lal and Natalie Kindred
      In 2010, PepsiCo India's management is working to translate PepsiCo's new mission, "Performance with Purpose," into practice in the India market. The mission calls for continued financial performance and market leadership, as well as greater emphasis on healthy... View Details
      Keywords: Corporate Strategy; Mission and Purpose; Food and Beverage Industry; India
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      Kanter, Rosabeth M., Rakesh Khurana, Rajiv Lal, and Natalie Kindred. "PepsiCo India: Performance with Purpose." Harvard Business School Case 512-041, December 2011.
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