Publications

March 18, 2020
Article

How Honest Conversations Can Accelerate Corporate Transformation

By: Michael Beer

When CEOs engage a cross section of their key people in an honest conversation about organizational strengths and barriers to the execution of strategic changes required by the changing competitive landscape, transformations are accelerated. The honest conversation... View Details

Keywords: Honesty; Communication; Organizational Change and Adaptation; Transformation; Organizational Culture

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March 1995
Case

Procter & Gamble: Improving Consumer Value Through Process Redesign

The evolution of Procter & Gamble's development of efficient consumer response (ECR) involved a series of trials, a resolve to distribute diapers on the basis of product movement, a conscious effort to move to a new means of distribution across all lines, a first cut... View Details

Keywords: Technology; Organizational Change and Adaptation; Customer Value and Value Chain; Consumer Products Industry

February 2008 (Revised March 2008)
Case

Terumo (A)

By: David Godes, Masako Egawa and Mayuka Yamazaki

Terumo faces two challenges: how to sell its catheter products in the U.S. and its new “Solution Pack” in its domestic market, Japan. The case provides rich detail on the firm's evolution from a manufacturer of thermometers to a seller of commodity products like... View Details

Keywords: Organizational Change and Adaptation; Expansion; Global Strategy; Sales; Medical Devices and Supplies Industry; Japan; United States

March 2001 (Revised May 2001)
Case

Corning 1996-2000: Growing Corning

By: Michael J. Roberts and Michael L. Tushman

Focuses on Roger Ackerman's successful cultural change effort--growing Corning. Presents a detailed description of Ackerman's effort and the changes that transpired in the business, the culture, and the senior team. View Details

Keywords: Organizational Change and Adaptation; Change Management; Management Teams

March 2000
Case

iXL, Inc. (A): Growth and Change

By: Rosabeth M. Kanter and Michelle Heskett

Keywords: Business Growth and Maturation; Organizational Change and Adaptation

March 1986 (Revised July 2000)
Case

Peter Browning and Continental White Cap (A)

Presents a new divisional vice president's entry into a well-established and still successful manufacturing organization which is nevertheless facing an impending competitive crisis. Demonstrates his challenge and his efforts, under pressure from corporate... View Details

Keywords: Organizational Change and Adaptation; Leading Change; Crisis Management; Manufacturing Industry

2001
Chapter

Creating the Culture for Innovation

By: Rosabeth M. Kanter

Keywords: Innovation and Invention; Organizational Culture; Organizational Change and Adaptation

May 1995 (Revised October 2001)
Case

Oticon (A)

Portrays the change process Oticon went through in moving from a bureaucratic, role-driven organization to a creativity-driven, flexible, informal one. View Details

Keywords: Organizational Change and Adaptation; Leading Change; Creativity

December 1993
Case

Ford Motor Coompany: Changing the Dealer Culture

Confronted by increasing market emphasis on customer satisfaction coupled with the success of General Motors' Saturn Division with "no haggle" pricing, Ford Motor Co. examines the sales culture within its own dealers and considers how to implement policies that will... View Details

Keywords: Organizational Change and Adaptation; Salesforce Management; Customer Satisfaction; Auto Industry; United States

1976
Chapter

Women in Organizations: Sex Roles, Group Dynamics, and Change Strategies

By: R. M. Kanter

Keywords: Organizational Change and Adaptation; Groups and Teams; Gender

Article

Organizational Emplacement as a Response to Digital Threat: The Novel Resurgence of Independent Bookstores

By: Ryan Raffaelli and Ryann Noe

This study reveals how incumbent actors leverage physical place as source of differentiation in response to the threat of digital commoditization. Through a longitudinal, qualitative analysis of the U.S. independent bookselling industry from 1995 to 2019, we outline... View Details

Keywords: Retail; Place Making; Bookstores; Industry Evolution; Digital; Commoditization; Organizational Change and Adaptation; Adaptation; Business Strategy; Digital Transformation; E-commerce; Distribution Channels; Civil Society or Community; Value Creation; Retail Industry

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June 2017
Supplement

Transformation at Eli Lilly & Co. (B)

By: William R. Kerr and Alexis Brownell

Keywords: Eli Lilly; Pharmaceutical Companies; Restructuring; Organizational Change and Adaptation; Pharmaceutical Industry; Indiana; Indianapolis

September 1995 (Revised October 1996)
Case

Symantec: Transformation for the 1990s

By: Lynda M. Applegate and Carin-Isabel Knoop

Keywords: Organizational Change and Adaptation

March 2010 (Revised May 2010)
Case

Federal Bureau of Investigation, 2009

By: Jan W. Rivkin, Michael Roberto and Ranjay Gulati

This case, a supplement to the “Federal Bureau of Investigation, 2001 (Abridged)” case (710-450) and the “Federal Bureau of Investigation, 2007” case (710-451), reviews the FBI's progress in its transformation effort from 2007 to 2009. View Details

Keywords: Organizational Change and Adaptation; Public Administration Industry; District of Columbia

1995
Book

Reengineering the Organization

By: R. L. Nolan, D. B. Stoddard, T. H. Davenport and S. Jarvenpaa

Keywords: Organizational Change and Adaptation

April 1995 (Revised July 1997)
Case

General Instrument (A)

A manufacturer of cable TV transmission equipment is faced with redesigning its network of international plants that make set-top converters and decoders. One possibility is to have each plant dedicated to manufacturing and engineering support for different product... View Details

Keywords: Technology; Organizational Change and Adaptation; Manufacturing Industry; Media and Broadcasting Industry

1999
Chapter

Creating the Individualized Corporation: The Path to Self-Renewal at General Electric

By: Christopher A. Bartlett and Sumantra Ghoshal

Keywords: Organizational Change and Adaptation