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  • May 2002 (Revised September 2002)
  • Teaching Note

Creating New Services, Module Overview Note TN

By: Frances X. Frei
Taught in Managing Service Operations, an elective course in the Harvard Business School MBA program. Appropriate for any service course or service module within an operations or new product development course that targets MBA or executive education students.... View Details
Keywords: Service Operations; Product Development; Business Education; Product Positioning
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Frei, Frances X. "Creating New Services, Module Overview Note TN." Harvard Business School Teaching Note 602-178, May 2002. (Revised September 2002.)

    Laura Alfaro

    Laura Alfaro is the Warren Alpert Professor of Business Administration. At Harvard since 1999, she served as Minister of National Planning and Economic Policy in Costa Rica from 2010-2012, taking a leave from HBS. She is Co-Editor of the Journal of International... View Details

    • Jun 24 2014
    • Testimonial

    AMP: Ferguson Enterprises

    • 23 Feb 2015
    • Research & Ideas

    How to Break the Expert’s Curse

    says. "Their advice reflected that." Corporate Field Studies Zhang and her faculty advisors hope to study the effects of rediscovery in a corporate setting, where mentorship and training programs are often integral to everyday operations. "We'd love to understand how... View Details
    Keywords: by Carmen Nobel; Education
    • July 2002
    • Case

    Federal Reserve Bank of Chicago's Mentoring Program, The (A)

    By: David A. Thomas and Gina Carioggia
    Describes steps taken to implement and manage a successful employee mentoring program at the Federal Reserve Bank of Chicago. A cultural change at the bank provided the context out of which the program grew. The case describes the development of the program,... View Details
    Keywords: Design; Training; Human Resources; Employee Relationship Management; Public Ownership; Planning
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    Thomas, David A., and Gina Carioggia. "Federal Reserve Bank of Chicago's Mentoring Program, The (A)." Harvard Business School Case 403-019, July 2002.
    • September 2002 (Revised April 2006)
    • Case

    Istituto Clinico Humanitas (A)

    By: Richard M.J. Bohmer, Gary P. Pisano and Ning Tang
    Istituto Clinico Humanitas is a newly built private hospital, south of Milan, Italy, that has attained unusual profitability while treating public system patients. The hospital was built and is managed by Techosp, a subsidiary of Techint, a global engineering and... View Details
    Keywords: Health Care and Treatment; Management Analysis, Tools, and Techniques; Management Systems; Infrastructure; Managerial Roles; Integration; Performance; Health Industry; Milan
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    Bohmer, Richard M.J., Gary P. Pisano, and Ning Tang. "Istituto Clinico Humanitas (A)." Harvard Business School Case 603-063, September 2002. (Revised April 2006.)
    • 03 Feb 2010
    • Working Paper Summaries

    Accountability and Control as Catalysts for Strategic Exploration and Exploitation: Field Study Results

    Keywords: by Robert L. Simons
    • 2021
    • Book

    Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance

    By: Felix Oberholzer-Gee
    In nearly every business segment and corner of the world economy, the most successful companies dramatically outperform their rivals. What is their secret? In Better, Simpler Strategy, Harvard Business School professor Felix Oberholzer-Gee shows how these... View Details
    Keywords: Strategy; Strategic Planning; Value; Analysis; Competitive Advantage; Performance Effectiveness
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    Oberholzer-Gee, Felix. Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance. Boston, MA: Harvard Business Review Press, 2021.
    • 30 Apr 2012
    • Research & Ideas

    India’s Ambitious National Identification Program

    Unique Identification System," with Anjali Raina (HBS AMP 174, 2008), executive director of the HBS India Research Center in Mumbai. "Any company that wants to operate in emerging markets that are large and populous, like China,... View Details
    Keywords: by Dina Gerdeman
    • 20 Jun 2005
    • Research & Ideas

    Creating a Positive Professional Image

    religion, if they feel their race inhibits their ability to connect with colleagues or clients. Successful impression management can generate a number of important personal and organizational benefits,... View Details
    Keywords: by Mallory Stark
    • December 2022
    • Article

    The Task Bind: Explaining Gender Differences in Managerial Tasks and Performance

    By: Alexandra C. Feldberg
    This multi-method study of managers in a grocery chain identifies a novel mechanism by which threats of gender stereotypes undermine women’s ability to be effective managers. I find that women managers face a task bind, a dilemma that managers experience as they try to... View Details
    Keywords: Gender Stereotypes; Gender; Managerial Roles; Performance Expectations
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    Feldberg, Alexandra C. "The Task Bind: Explaining Gender Differences in Managerial Tasks and Performance." Administrative Science Quarterly 67, no. 4 (December 2022): 1049–1092.
    • 28 Mar 2011
    • Research & Ideas

    Why Manufacturing Matters

    After decades of destructive outsourcing, America's ability to innovate and create high-tech products essential for future prosperity is on the decline, argue professors Gary Pisano and Willy Shih. They won the prestigious McKinsey Award... View Details
    Keywords: by Roger Thompson; Manufacturing
    • November 1994
    • Case

    Electrical Distributors, Inc.

    By: David F. Hawkins
    The owner of a small electrical supply firm has grown beyond his ability to fund growth with internally generated funds. He seeks a bank loan, which falls short of his needs. View Details
    Keywords: Financial Management; Private Equity; Decision Choices and Conditions; Financing and Loans; Borrowing and Debt; Corporate Finance; Apparel and Accessories Industry
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    Hawkins, David F. "Electrical Distributors, Inc." Harvard Business School Case 195-149, November 1994.
    • May 2010 (Revised January 2014)
    • Case

    Water Shortage and Property Investing in Mexico City

    By: John D. Macomber, Regina Garcia-Cuellar and Griffin James
    A commercial property company evaluates water risks including the government's ability to remedy, the company's operating exposure and mitigation, and whether to relocate because of water risk. A real estate fund manager assesses investment prospects in Mexico City in... View Details
    Keywords: Private Equity; Investment; Risk Management; Infrastructure; Privatization; Business and Government Relations; Partners and Partnerships; Financial Services Industry; Real Estate Industry; Utilities Industry; Mexico City
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    Macomber, John D., Regina Garcia-Cuellar, and Griffin James. "Water Shortage and Property Investing in Mexico City." Harvard Business School Case 210-085, May 2010. (Revised January 2014.)
    • January 2005 (Revised August 2014)
    • Exercise

    Hamilton Real Estate: Confidential Role Information for the CEO of Estate One (BUYER)

    By: Deepak Malhotra
    Presents a two-party negotiation between the executive VP of Pearl Investments and the CEO of Estate One for the sale of real estate in the town of Hamilton. View Details
    Keywords: Ethics; Price; Information; Contracts; Managerial Roles; Agreements and Arrangements; Sales; Strategy; Value; Real Estate Industry
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    Malhotra, Deepak. "Hamilton Real Estate: Confidential Role Information for the CEO of Estate One (BUYER)." Harvard Business School Exercise 905-052, January 2005. (Revised August 2014.)
    • 04 Jun 2018
    • What Do You Think?

    Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?

    David Wittenberg wrote that a board that would automatically disqualify such fired managers might be playing it too safe. “When a board of directors identifies a candidate with the right skills, personality and track record, it should be... View Details
    Keywords: by James Heskett
    • March 1995
    • Case

    Donald Salter Communications, Inc.

    By: Stuart C. Gilson and Jeremy Cott
    A new CEO is hired to manage the turnaround of a family-owned newspaper publisher. In a departure from previous management, he implements a new compensation scheme that explicitly ties executive pay to market-value-based measures of firm performance. Because the... View Details
    Keywords: Family Business; Transformation; Asset Management; Wages; Balanced Scorecard; Family Ownership; Motivation and Incentives; Valuation; Journalism and News Industry
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    Gilson, Stuart C., and Jeremy Cott. "Donald Salter Communications, Inc." Harvard Business School Case 295-114, March 1995.
    • September 19, 2017
    • Article

    After Equifax Breach, Companies Advised to Review Open-Source Software Code

    By: Ben DiPietro and Lou Shipley
    It doesn’t make much sense: At a time when high-powered automated trading systems can execute stock sales in real time, some companies that rely on open-source software to help to run their businesses track their open-source use on spread sheets on paper.
    Lou... View Details
    Keywords: Software; Open-source; Security Vulnerabilities; Data Privacy; Hack; Applications and Software; Safety; Cybersecurity
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    DiPietro, Ben, and Lou Shipley. "After Equifax Breach, Companies Advised to Review Open-Source Software Code." Wall Street Journal (September 19, 2017).
    • January 2005 (Revised June 2005)
    • Case

    The Harvard Graduate Student Housing Survey

    Harvard Real Estate Services executives need to design the 2005 Graduate Student Housing Survey for maximum impact in anticipation of Harvard's long-term expansion project in Allston. Students are challenged to help executives in charge to (1) draw the lessons from... View Details
    Keywords: Design; Surveys; Housing; Higher Education; Boston
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    Wathieu, Luc R. "The Harvard Graduate Student Housing Survey." Harvard Business School Case 505-059, January 2005. (Revised June 2005.)
    • Article

    Contextual Intelligence

    By: Tarun Khanna
    The author has come to a conclusion that may surprise you: trying to apply management practices uniformly across geographies is a fool's errand. Best practices simply don't travel well across borders. That's because conditions not just of economic development but of... View Details
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    Khanna, Tarun. "Contextual Intelligence." Harvard Business Review 92, no. 9 (September 2014): 58–68.
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