Publications

November 2024
Supplement

FedEx Cyberattack (B): Reflections and Lessons

By: Hise Gibson, Frank Nagle, Alicia Dadlani and Martha Hostetter

Set in 2024, this (B) case provides an update to the (A) case (no. 625-049) about a devastating cyberattack that destroyed thousands of computers and business systems at FedEx’s European division in 2017. It describes lessons learned and changes made in the wake of the... View Details

Keywords: Cybersecurity; Disruption; Crisis Management; Organizational Change and Adaptation; Europe

December 2003 (Revised September 2005)
Case

Rein Chemical Company: Specialty Division

By: Francis Aguilar

This case describes corporate management's recent discovery of widespread unethical pricing transactions in one division and key managers' different views on how to respond. Students are asked to evaluate management's position and decide who should do what to resolve... View Details

Keywords: Customers; Price; Ethics; Business Divisions; Chemicals; Crisis Management; Chemical Industry

July 2010
Teaching Note

Perfect Storm over Zurich Airport (TN) (A) & (B)

By: Michael L. Tushman and David Kiron

Teaching Note for 408023 and 408058. View Details

Keywords: State Ownership; Private Ownership; Crisis Management; Transformation; Air Transportation Industry; Switzerland

21 Jun 2016
News

Rescuing Families from ISIS-Led Genocide

In August, 2014, a horrific ISIS attack on Yazidi towns in Northern Iraq created a humanitarian crisis that Canadian executive Michel Aziza (MBA 1991) couldn’t ignore. “This is the latest chapter in a long history of persecution for the... View Details

April 2012
Case

Renesas Electronics and the Automotive Microcontroller Supply Chain (A)

By: Willy Shih and Margaret Pierson

The magnitude 9.0 earthquake that struck Japan in March 2011 caused extensive damage to Renesas Electronics wafer fabrication facility, a critical link in the global automotive supply chain. Many OEMs sole-sourced customized microprocessors from the fab, so its... View Details

Keywords: Natural Disasters; Crisis Management; Supply Chain Management; Production; Strategy; Semiconductor Industry; Auto Industry; Japan

Web

Challenges and Opportunities in the Restaurant Industry - Course Catalog

distinguish trends from fads, what drives their selection of menu items and how they manage their supply chain. Crisis Management. We’ll consider the critical issue of food safety and the View Details

01 Sep 2010
News

The Natural World

middle of the night wondering how I was going to get my job done,” recalled Tercek. “That never happened to me at Goldman Sachs.” Tercek has found that “a mission-driven nonprofit is harder to manage than you think,” in part because of... View Details

Keywords: Conservation; Securities, Commodities, and Other Financial Investments; Finance

December 2010 (Revised March 2011)
Case

The Euro in Crisis: Decision Time at the European Central Bank

By: J. Gunnar Trumbull, Dante Roscini and Diane Choi

This case traces the origins and evolution of the European Central Bank, with attention to its 2010 decision concerning the purchase of Greek sovereign debt. View Details

Keywords: Financial Crisis; Borrowing and Debt; Currency; Central Banking; Financial Management; Sovereign Finance; Policy; Crisis Management; Europe; Greece

February 2005 (Revised May 2005)
Case

Nordstrom: The Turnaround

By: Rajiv Lal and Arar Han

After a period of turbulence, the fourth generation of Nordstroms are in control of the $7.1 billion apparel retailer. They have instituted a number of changes in buying and IT that have turned the business around. What can they do to ensure future growth? View Details

Keywords: Transformation; Crisis Management; Growth Management; Organizational Structure; Information Technology; Apparel and Accessories Industry; Retail Industry

September 2020 (Revised December 2020)
Case

Siba Mtongana: A Pioneering Chef in South Africa

By: Boris Groysberg, Susan Seligson, Katherine Connolly Baden and Robin Abrahams

For Siba Mtongana, South African celebrity chef, the year 2020 was fraught with challenges and unknowns. Her brand was strong and she was certain it would survive. But as she fine-tuned her growth and innovation strategy in a shaky, unpredictable economy in the midst... View Details

Keywords: Food; Crisis Management; Health Pandemics; Growth and Development Strategy; Food and Beverage Industry; South Africa

January 1999 (Revised December 2020)
Case

The U.S. Banking Panic of 1933 and Federal Deposit Insurance

By: Julio J. Rotemberg and Sabina M. Ciminero

After highlighting some key developments in the banking history of the United States, the case illustrates the Banking Panic of 1933 and the way in which Franklin D. Roosevelt dealt with it at the beginning of his presidency. Describes the main components of banking... View Details

Keywords: Government Legislation; Insurance; Crisis Management; Financial Crisis; Banks and Banking; History; Business and Government Relations; Banking Industry; United States

26 Feb 2020
News

Phoenix Rising

of fresh orange juice. For the last 18 years, Arhodidis worked for Eurobank, one of the country’s four systemic banks. When he left last July, he was a member of the executive board and a general manager in charge of global markets,... View Details

Keywords: Jen McFarland Flint

Profile

Sheila Marcelo

money for college. “I was the eighth employee, and I consider that period my general management tour of duty,” says Marcelo, who found enthusiastic mentors at the young company and was soon asked to join the View Details

Keywords: Entrepreneurship; Technology; Services

May 2002 (Revised May 2003)
Case

Sa Sa Cosmetics

By: David E. Bell and Iris T. Li

Sa Sa Cosmetics has had spectacular success as a low-price retailer of branded cosmetics. But recently, growth has slackened. What are the causes? This case describes recent strategic initiatives and provides market research data to aid the students in diagnosis. View Details

Keywords: Crisis Management; Management Analysis, Tools, and Techniques; Brands and Branding; Marketing Strategy; Distribution; Beauty and Cosmetics Industry; Fashion Industry