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  • 07 Jul 2023
  • Blog Post

Harvard Innovation Labs: Where Passion and Purpose Meet

conversation, Segneri highlights the broadening of the initial i-lab model as an educational collaborative just for students into a three-lab ecosystem that also engages alumni and life sciences entrepreneurs; encourages the exploration... View Details
  • 26 Oct 2022
  • Research & Ideas

How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)

budget to influencer marketing. Overall, Zhang hopes the research will encourage marketers to “take a step back” when measuring success. They should look beyond easy clicks to consider influencer reputation as part of their advertising... View Details
Keywords: by Kara Baskin; Technology; Media & Broadcasting
  • Web

Design Thinking Course | HBS Online

submit certain assignments, or one relating to deadlines or time estimates, you can also express those in a similar fashion. Please note that no preexisting familiarity or experience with generative AI is necessary or assumed to use the bot and, while we View Details
  • 16 May 2023
  • Blog Post

Celebrating Asian American and Pacific Islander Heritage Month at HBS (part 2)

true to myself and encourage others to stay true to themselves. We should accept who we are and make joint efforts to build Asian representation and supportive communities. My generation might not have a super strong and confident Asian... View Details
  • 05 Aug 2015
  • Research & Ideas

How Hormones Foretell Whether People Will Cheat

experiment, the researchers expected that elevated testosterone would encourage cheating. Previous studies have shown that elevated testosterone increases sensitivity to reward while decreasing sensitivity to punishment, which View Details
Keywords: by Carmen Nobel
  • September 2012 (Revised December 2012)
  • Case

Addleshaw Goddard LLP (Abridged)

By: Robert G. Eccles, Amy C. Edmondson and James Weber
Addleshaw-Goddard (AG), the 15th largest law firm in the UK, is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim Hever... View Details
Keywords: Price; Innovation and Invention; Service Operations; Partners and Partnerships; Competitive Advantage; Diversification; Legal Services Industry; United Kingdom
Related
  • Web

Greenhill House | About

research centers around the world—assist faculty, students, and alumni in their work, encouraging a global outlook in research, study, and practice. About the Name Greenhill House was named originally for George M. Humphrey (1890-1970),... View Details
  • Web

Baker Library / Bloomberg Center | About

building was extensively revitalized and expanded in 2003-2005, primarily with funds donated by generous HBS alumni. Special attention was given to updating and enhancing the building’s traditional functions while designing new spaces that View Details
  • 26 Jul 2011
  • First Look

First Look: July 26

material in one annual report. This case outlines the history and trends of corporate social responsibility reporting to encourage a discussion around the decision points and implications of reporting regulations. Purchase this... View Details
Keywords: Sean Silverthorne
  • April 2023 (Revised July 2023)
  • Case

Dena Almansoori at e&: Fostering Culture Change at a UAE Telco Transforming to a Global Techco

By: Emily Truelove, Michelle Zhang and Alpana Thapar
Dena Almansoori, the first female and one of the youngest members of the United Arab Emirates-based e&’s leadership team, joined in 2020 just before e& began a strategic transition from being a regional telecommunications company to becoming a global technology... View Details
Keywords: Leadership; Culture; Transformation; Technology; Telecommunications; Employee Mobility; Talent; Leading Change; Human Resources; Telecommunications Industry; Technology Industry; Middle East; United Arab Emirates
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  • March 2009 (Revised May 2011)
  • Case

Addleshaw-Goddard LLP

By: Robert G. Eccles, Amy C. Edmondson and James Weber
Addleshaw-Goddard (AG), the 15th largest law firm in the U.K., is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim... View Details
Keywords: Price; Innovation and Invention; Service Operations; Partners and Partnerships; Competitive Advantage; Diversification; Legal Services Industry; United Kingdom
Related
  • 05 Oct 2016
  • HBS Seminar

Linus Dahlander, European School of Management and Technology (ESMT)

  • 11 Apr 2016
  • HBS Seminar

Pian Shu, Harvard Business School

  • 19 Sep 2023

Q&A with Admissions

This virtual session will be hosted by a member of the MBA Admissions Office Team and will include a short presentation on the MBA program as well as information on financial aid and admissions. This event is primarily Q&A based, so we View Details
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

issue, show empathy, and solve it. “I’m not saying functionality and value aren’t important, but you should aim for the hearts of your customers, not just their heads,” Thomke says. “You do that through empathy, by putting yourself in the customer’s shoes. You take... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 01 Dec 2019
  • News

Bridging the Gap

there was zero budget to promote awareness of the effort and encourage completion of its online survey. “Thanks to YALP, we were able to have the support and engagement of many other networks in the community.” Educational excellence and... View Details
Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government
  • 14 Jul 2014
  • Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

researching ways that a Vietnamese bank could encourage customers to save more went to the mall on a weekday to interview "unbanked" consumers—those without bank accounts at all. "They would cash their paycheck and spend it on basic... View Details
Keywords: by Michael Blanding
  • 07 Jul 2003
  • Research & Ideas

4+2 = Sustained Business Success

products. Apply new technologies to enhance all operating processes, not just those dedicated to designing new products and services. Leadership Choosing great chief executives can raise performance significantly. Closely link the leadership team's pay to its... View Details
Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
  • 11 Aug 2008
  • Research & Ideas

Strategy Execution and the Balanced Scorecard

resource-based view and identification of core competencies are effective frameworks for strategy formulation. If the company has a great human capital base, with skilled, experienced, and highly motivated employees, then striving to create a learning organization and... View Details
Keywords: by Martha Lagace
  • Profile

Brandon Graves

both professional and personal aspects. The HBS experience encourages deep reflection and has allowed me to take early steps at shaping my life post b-school. I am pleasantly surprised by how many takeaways extend to everyday life beyond... View Details