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      • September 2004
      • Article

      Decomposing the Persistence of International Equity Flows

      By: Kenneth A. Froot and J. Tjornhom Donohue
      Keywords: Asset Pricing; Equity Investment; Forecasting and Prediction; Behavioral Finance; Stocks; Investment Return; Market Transactions; Performance Expectations; Personal Characteristics; Financial Services Industry
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      Froot, Kenneth A., and J. Tjornhom Donohue. "Decomposing the Persistence of International Equity Flows." Finance Research Letters 1, no. 3 (September 2004): 154–170. (Revised from NBER Working Paper no. 9079, July 2002, Harvard Business School Working Paper no. 03-005, July 2002.)
      • September 2004
      • Article

      Rational Overoptimism (and Other Biases)

      By: Eric J. Van den Steen
      Rational agents with differing priors tend to be overoptimistic about their chances of success. In particular, an agent who tries to choose the action that is most likely to succeed, is more likely to choose an action of which he overestimated, rather than... View Details
      Keywords: Prejudice and Bias; Decision Choices and Conditions; Performance Expectations; Outcome or Result; Opportunities; Risk and Uncertainty; Failure; Success; Management Analysis, Tools, and Techniques; Personal Characteristics; Values and Beliefs; Ethics
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      Van den Steen, Eric J. "Rational Overoptimism (and Other Biases)." American Economic Review 94, no. 4 (September 2004): 1141–1151.
      • August 2004 (Revised September 2005)
      • Case

      Stanley O'Neal at Merrill Lynch (A)

      By: David A. Thomas and Ayesha Kanji
      In the late 1970s, Stanley O'Neal joined Merrill Lynch as an investment banker. Profiles O'Neal's ascent at Merrill to CEO. O'Neal put Merrill through a comprehensive restructuring program, cutting costs and significantly reducing the work force. As CEO, O'Neal faces... View Details
      Keywords: Restructuring; Race; Cost Management; Investment Banking; Job Cuts and Outsourcing; Leadership; Management Succession; Performance Effectiveness; Personal Development and Career
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      Thomas, David A., and Ayesha Kanji. "Stanley O'Neal at Merrill Lynch (A)." Harvard Business School Case 405-029, August 2004. (Revised September 2005.)
      • August 2004 (Revised September 2005)
      • Case

      Canyon Ranch

      By: Lynda M. Applegate and Gabriele Piccoli
      How should Canyon Ranch leverage its uniqueness in the face of increasing competition and an entrenched customer definition of the firm? The firm is attempting to create demand for return visits and foster the customization and personalization of the Canyon Ranch... View Details
      Keywords: Customer Relationship Management; Information Technology; Growth and Development Strategy; Competitive Strategy; Experience and Expertise; Analytics and Data Science; Customization and Personalization
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      Applegate, Lynda M., and Gabriele Piccoli. "Canyon Ranch." Harvard Business School Case 805-027, August 2004. (Revised September 2005.)
      • August 2004
      • Article

      Inequality and Happiness: Are Europeans and Americans Different?

      By: Rafael Di Tella, Alberto Alesina and Robert MacCulloch
      We study the effect of the level of inequality in society on individual well-being using a total of 123,668 answers to a survey question about “happiness”. We find that individuals have a lower tendency to report themselves happy when inequality is high, even after... View Details
      Keywords: Equality and Inequality; Happiness; Global Range; Local Range; United States; Europe
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      Di Tella, Rafael, Alberto Alesina, and Robert MacCulloch. "Inequality and Happiness: Are Europeans and Americans Different?" Journal of Public Economics 88, nos. 9-10 (August 2004): 2009–42.
      • May 2004 (Revised June 2004)
      • Case

      Brief Biographical Note on P. Roy Vagelos

      By: Nitin Nohria and Bridget Gurtler
      Provides background biographical information on P. Roy Vagelos, chief executive officer of Merck Pharmaceuticals. Teaching Purpose: To chart the development of a leader in the pharmaceutical industry. View Details
      Keywords: Biography; Teaching; Leadership Development; Mission and Purpose; Personal Development and Career; Ethics; Pharmaceutical Industry
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      Nohria, Nitin, and Bridget Gurtler. "Brief Biographical Note on P. Roy Vagelos." Harvard Business School Case 404-132, May 2004. (Revised June 2004.)
      • 2004
      • Chapter

      The Fallacy of Perfection: Let a New Image of Yourself Emerge

      By: Nancy F. Koehn
      Keywords: Identity; Personal Characteristics; Change
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      Koehn, Nancy F. "The Fallacy of Perfection: Let a New Image of Yourself Emerge." In Remember Who You Are: Life Stories That Inspire the Heart and Mind, edited by Daisy Wademan. Boston: Harvard Business School Press, 2004.
      • May 2004
      • Article

      The Risky Business of Hiring Stars

      By: Boris Groysberg, Ashish Nanda and Nitin Nohria
      With the battle for the best and brightest people heating up again, you're most likely out there looking for first-rate talent in the ranks of your competitors. Chances are, you're sold on the idea of recruiting from outside your organization, since developing people... View Details
      Keywords: Staffing; Employee Retention; Selection and Staffing; Employees; Retention; Competitive Advantage; Human Resources; Performance
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      Groysberg, Boris, Ashish Nanda, and Nitin Nohria. "The Risky Business of Hiring Stars." Harvard Business Review 82, no. 5 (May 2004): 92–100.
      • April 2004 (Revised July 2005)
      • Case

      Offshoring at Global Information Systems, Inc.

      By: William E. Fruhan Jr.
      This case explores the topic of offshoring high-tech jobs several perspectives. The issues presented include determining the stock price consequences of offshoring, examining the economic consequences of the offshore job to both the transferring and receiving... View Details
      Keywords: Economy; Stocks; Job Cuts and Outsourcing; Personal Development and Career; Competition
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      Fruhan, William E., Jr. "Offshoring at Global Information Systems, Inc." Harvard Business School Case 204-144, April 2004. (Revised July 2005.)
      • April 2004 (Revised May 2005)
      • Case

      Confronting a Necessary Evil: The Firing of Alex Robins (A)

      By: Joshua D. Margolis
      A manager recounts his experience firing the person he was asked to replace and reflects on the challenges of the experience. Teaching Purpose: To role-play and reflect on tasks that entail harming other people to fulfill one's responsibility. View Details
      Keywords: Ethics; Problems and Challenges; Leadership Development; Behavior; Decision Making; Resignation and Termination
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      Margolis, Joshua D. "Confronting a Necessary Evil: The Firing of Alex Robins (A)." Harvard Business School Case 404-125, April 2004. (Revised May 2005.)
      • February 2004 (Revised May 2005)
      • Supplement

      Confronting a Necessary Evil: The Firing of Alex Robins (B)

      By: Joshua D. Margolis
      A manager recounts his experience firing the person he was asked to replace and reflects on the challenges of the experience. Teaching Purpose: To role-play and reflect on tasks that entail harming other people to fulfill one's responsibility. View Details
      Keywords: Resignation and Termination
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      Margolis, Joshua D. "Confronting a Necessary Evil: The Firing of Alex Robins (B)." Harvard Business School Supplement 404-113, February 2004. (Revised May 2005.)
      • February 2004 (Revised April 2005)
      • Exercise

      Necessary Evils: A Diagnostic Exercise

      By: Joshua D. Margolis and Andrew Molinsky
      Central to the work of leaders and professionals are tasks that entail harming one party to deliver benefits or advance valued and worthy goals. Sometimes a person must, as part of his or her job, perform an act that causes emotional, material, or physical harm to... View Details
      Keywords: Decision Choices and Conditions; Leadership; Problems and Challenges; Ethics; Management Skills
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      Margolis, Joshua D., and Andrew Molinsky. "Necessary Evils: A Diagnostic Exercise." Harvard Business School Exercise 404-027, February 2004. (Revised April 2005.)
      • February 2004 (Revised April 2004)
      • Case

      Orchid Partners: A Venture Capital Start-up

      By: Myra M. Hart and Kristin Lieb
      The development of a new venture partnership and the challenges associated with raising its first fund are chronicled. The decision to focus on early-stage investments, the determination of the appropriate size of the fund, the fund-raising process, and the steps in... View Details
      Keywords: Business Startups; Venture Capital; Entrepreneurship; Problems and Challenges; Partners and Partnerships; Investment; Motivation and Incentives; Financing and Loans; Personal Development and Career
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      Hart, Myra M., and Kristin Lieb. "Orchid Partners: A Venture Capital Start-up." Harvard Business School Case 804-138, February 2004. (Revised April 2004.)
      • January 2004 (Revised July 2007)
      • Case

      Lumen and Absorb Teams at Crutchfield Chemical Engineering, The

      By: Teresa M. Amabile and Elizabeth Schatzel
      Large discrepancies have developed between two elite technology development teams at Crutchfield Chemical Engineering in terms of motivation and creativity. To investigate, Paul Burke, director of corporate technology development, commissioned a study of the day-by-day... View Details
      Keywords: Leadership; Managerial Roles; Projects; Groups and Teams; Behavior; Creativity; Motivation and Incentives
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      Amabile, Teresa M., and Elizabeth Schatzel. "Lumen and Absorb Teams at Crutchfield Chemical Engineering, The." Harvard Business School Case 804-118, January 2004. (Revised July 2007.)
      • January 2004 (Revised May 2006)
      • Case

      Yamato Transport: Valuing and Pricing Network Services (A)

      By: Felix Oberholzer-Gee, Tarun Khanna and Masako Egawa
      Yamato Transport is the leading Japanese parcel delivery company and has dominated its industry for more than two decades. In response to new competitive challenges, Yamato must decide how to reposition itself in the industry and optimize the size of its network. The... View Details
      Keywords: Value Creation; Competition; Transportation Networks; Monopoly; Shipping Industry; Japan
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      Oberholzer-Gee, Felix, Tarun Khanna, and Masako Egawa. "Yamato Transport: Valuing and Pricing Network Services (A)." Harvard Business School Case 704-475, January 2004. (Revised May 2006.)
      • January 2004 (Revised April 2005)
      • Background Note

      Personal Values and Professional Responsibilities

      By: Joseph L. Badaracco Jr.
      Describes some of the classic conflicts managers face in trying to live and work by their personal values and uses Hirschman's "exit, loyalty, and voice" framework to suggest ways for resolving these conflicts. View Details
      Keywords: Values and Beliefs; Personal Development and Career; Conflict of Interests; Conflict and Resolution
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      Badaracco, Joseph L., Jr. "Personal Values and Professional Responsibilities." Harvard Business School Background Note 304-070, January 2004. (Revised April 2005.)
      • January 2004
      • Article

      Finding Value in Diversity: Verification of Personal and Social Self-Views in Diverse Groups

      By: W. B. Swann Jr., J. Polzer, D. C. Seyle and S. J. Ko
      Keywords: Value; Groups and Teams; Identity; Diversity
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      Swann, W. B., Jr., J. Polzer, D. C. Seyle, and S. J. Ko. "Finding Value in Diversity: Verification of Personal and Social Self-Views in Diverse Groups." Academy of Management Review 29, no. 1 (January 2004): 9–27.
      • 2004
      • Other Teaching and Training Material

      Great Negotiator 2002: Lakhdar Brahimi

      By: James K. Sebenius and Kristin Schneeman

      The Program on Negotiation honored Ambassador Brahimi in events on October 2, 2002. These began with an in-depth faculty-moderated discussion with a group of students, faculty, and guests at Harvard Business School. On the evening of the 2nd, Ambassador Brahimi... View Details

      Keywords: Negotiation; Learning; Strategy; Afghanistan
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      Sebenius, James K., and Kristin Schneeman. "Great Negotiator 2002: Lakhdar Brahimi." Program on Negotiation at Harvard Law School, 2004. Video. (DVD.)
      • 2004
      • Book

      Having It All...And Making It Work: Six Steps for Putting Both Your Career and Your Family First

      By: D. Quinn Mills, Sasha Mattu and Kirstin Hornby
      Keywords: Personal Development and Career; Work-Life Balance
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      Mills, D. Quinn, Sasha Mattu, and Kirstin Hornby. Having It All...And Making It Work: Six Steps for Putting Both Your Career and Your Family First. Upper Saddle River, NJ: Prentice Hall, 2004.
      • December 2003
      • Teaching Note

      Capital One Financial Corporation (TN)

      By: Bharat N. Anand and Michael G. Rukstad
      Teaching Note to (9-700-124). View Details
      Keywords: Customization and Personalization; Industry Structures; Internet and the Web; Competitive Strategy; Information Management; Financial Services Industry
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      Anand, Bharat N., and Michael G. Rukstad. "Capital One Financial Corporation (TN)." Harvard Business School Teaching Note 704-467, December 2003.
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