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  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

that companies can save 20-30 percent on costs by improving processes. In fact, we heard from two companies who are considered gold standards in operational efficiency in their industries, and in examining and honing their processes, they... View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • 20 Oct 2003
  • Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

worldwide in high-tech industries. The technological and institutional infrastructure of the new consumer electronics industry was determined in the crucible of international competition between four companies in the 1970s and 1980s—RCA, Sony, Matsushita, and Philips.... View Details
Keywords: by Alfred D. Chandler Jr.; Consumer Products
  • October 2021 (Revised January 2022)
  • Supplement

Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (C)

By: Linda A. Hill and Emily Tedards
This case is the third installment in a series about the 10-year cultural and digital transformation of Pfizer’s Global Clinical Supply organization. In 2011, Michael Ku became Pfizer’s Vice President of Global Clinical Supply (GCS) after the company had undergone... View Details
Keywords: Clinical Supply Chain; COVID-19; Vaccine; Agile; Innovation and Invention; Change Management; Organizational Culture; Transformation; Leadership; Corporate Strategy; Health Pandemics; Crisis Management; Mission and Purpose; Health Care and Treatment; Supply Chain Management; Digital Transformation
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  • May 2016
  • Case

The Inexorable Rise of Walmart? 1988—2016

By: John R. Wells and Gabriel Ellsworth
In October 2015, Walmart surprised investors by announcing that it expected flat sales growth for 2015 and growth of only 3% to 4% over the coming three years. Profits would also fall due to significant investments in people and technology. The company’s stock price... View Details
Keywords: Asda; Costco; David Glass; Convenience Stores; Discount Retailing; Dollar Stores; Doug McMillon; E-commerce; Online Retail; General Merchandise; Grocery; Lee Scott; Mike Duke; Multichannel Retailing; Omnichannel; Neighborhood Market; Sam Walton; Sam's Club; Store Formats; Supercenter; Supermarket; Warehouse Clubs; Merchandising; Walmart; Wal-Mart; Globalized Firms and Management; Competitive Strategy; Corporate Strategy; Growth and Development Strategy; Business Units; Business Divisions; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Television Entertainment; Banks and Banking; Price; Profit; Revenue; Food; Global Range; Cross-Cultural and Cross-Border Issues; Global Strategy; Business History; Compensation and Benefits; Employees; Human Capital; Labor Unions; Wages; Business or Company Management; Goals and Objectives; Management Succession; Brands and Branding; Product Positioning; Distribution; Supply Chain; Supply Chain Management; Public Ownership; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Diversification; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Web; Web Sites; Retail Industry; Food and Beverage Industry; Distribution Industry; Banking Industry; United States; Arkansas; Bentonville
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  • Web

Disruptive Innovation Online Course | HBS Online

determine which operations are critical to be done in-house and which you can outsource. Highlights Basis of Competition The Music Industry MediaTek's New Business Model Show Hide Details Concepts... View Details
  • Web

Launching Tech Ventures | HBS Online

Enrollment Stories FAQs Start Anytime Key Concepts Master frameworks and tools to execute a high-quality, profitable business model Discover how to conduct experiments to determine your venture’s value proposition, go-to-market strategy,... View Details
  • February 2018 (Revised March 2018)
  • Case

Artificial Intelligence and the Machine Learning Revolution in Finance: Cogent Labs and the Google Cloud Platform (GCP)

By: Lauren Cohen, Christopher Malloy and William Powley
This case examines the intersection of two firms (Cogent Labs—a machine learning software firm in Tokyo; and Google, the technology infrastructure giant) attempting to exploit the benefits of artificial intelligence and machine learning in the financial services... View Details
Keywords: Technological Innovation; Finance; Growth and Development Strategy; Business Model; Applications and Software; Infrastructure; Technology Industry; Financial Services Industry
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  • 15 Dec 2003
  • Research & Ideas

Women Leaders and Organizational Change

difference in the way organizations function. Why do organizations continue to operate in ways that are reminiscent of a white male power structure? Robin J. Ely and Debra E. Meyerson: First, most people in organizations, including women,... View Details
Keywords: by Mallory Stark
  • 16 Apr 2013
  • First Look

First Look: April 16

made this business model profitable by making a conscious set of operating strategy choices (menu, meal design, service process, lay-out, reservation process) that reduce waste and inefficiency, while... View Details
Keywords: Sean Silverthorne
  • Profile

Kiran Gandhi

Berklee, HBS, and MIT students together to discuss problems in the music industry. We’ve modeled our meetings on the Socratic method seen in the HBS classroom: Everyone gets reading material in advance so they can make informed... View Details
Keywords: Entertainment/Media
  • 04 Dec 2023
  • Blog Post

My Summer of Joy with the National Parks Service

WWII planes, boat docks, and everything in between. My role was to help them design a more sustainable operating and funding model to ensure their long-term viability within the park service. Before I... View Details
  • 22 Jan 2013
  • First Look

First Look: Jan. 22

at the level of (a) organizational collectives, (b) single organizations, (c) organizational building blocks, and (d) individuals. Building on this framework, we develop a general model that points to major avenues for future research and... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2022
  • News

A Sustainable Solution for Fashion

sell toothpicks; you can just follow a linear regression line. But if you are trying to sell a three-quarter-length floral print dress that’s only available for one season, you need more sophisticated models to predict inventory needs.”... View Details
Keywords: April White
  • 26 Feb 2013
  • First Look

First Look: Feb. 26

multivariate time series model to investigate the interaction between paid search and display ads and calibrated the model using data from a large commercial bank that uses online ads to acquire new checking... View Details
Keywords: Sean Silverthorne
  • 07 Apr 2015
  • News

Warrior Spirit

products and an environment where customers can connect with the brand. Evolve operates on the same concept. The focus just happens to be martial arts.” Like Starbucks, Evolve charges a premium for that experience, with monthly fees... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Technical and Trade Schools; Educational Services
  • 25 Aug 2022
  • News

Up on the Corner

model could have implications well beyond the corner of West Baltimore and South Calhoun. “What Nadine is doing is essential for the future of Baltimore—and for the future of all of our cities,” Abdelal says. The stop-work order that has... View Details
Keywords: Alexander Gelfand; photographed by Melissa Golden; Real Estate
  • 18 Aug 2003
  • Research & Ideas

How New Managers Become Great Managers

much too modest. She is an excellent role model for how to manage our careers if we hope to move into ever more important managerial positions. From her story, we see that leadership can be an exciting but arduous journey of... View Details
Keywords: by Linda Hill
  • Article

Are All Certified EHRs Created Equal? Assessing the Relationship between EHR Vendor and Hospital Meaningful Use Performance

By: A Jay Holmgren, Julia Adler-Milstein and Jeffrey McCullough
Objective
The federal electronic health record (EHR) certification process was intended to ensure a baseline level of system quality and the ability to support meaningful use criteria. We sought to assess whether there was variation across EHR vendors in the... View Details
Keywords: Hospitals; Electronic Health Records; Digital Health; Health Care and Treatment; Information Technology; Service Delivery; Performance Evaluation
Related
  • 13 Jun 2011
  • HBS Case

Mobile Banking for the Unbanked

South Africa; and M-PESA, an initiative launched by the mobile network operator Safaricom (in conjunction with Vodafone) to offer a new type of financial service to the poor residents of Kenya. Ultimately, the more successful of the two,... View Details
Keywords: by Carmen Nobel; Banking; Communications; Telecommunications
  • 28 Apr 2022
  • Research & Ideas

Can You Buy Creativity in the Gig Economy?

a percentage of the revenue they generate by platforms, as J. K. Rowling was with the Harry Potter series, which made her a multimillionaire. In China, some authors have become wealthy under revenue-sharing models on platforms, but the... View Details
Keywords: by Pamela Reynolds