Publications

Article

Act Like a Scientist: Great Leaders Challenge Assumptions, Run Experiments, and Follow the Evidence

By: Stefan Thomke and Gary W. Loveman

Though they’ve been warned for decades about the dangers of overrelying on gut instinct and personal experience, managers keep failing to critically examine—much less challenge—the ideas their decisions are based on. To correct this problem they need to think and act... View Details

Keywords: Innovation and Management; Decision Making; Science; Leadership Style

18 Apr 2016
Blog Post

Meet the HBS Family Business Club

opinions about these issues. The FBC organizes a variety of events throughout the year. Our annual workshop is half case based and half... View Details

14 Nov 2023
Research & Ideas

The Network Effect: Why Companies Should Care About Employees’ LinkedIn Connections

and 2018. In total, the study extracted and analyzed more than 2 billion professional connections—the “most comprehensive collection of employee-level connections in the... View Details

Keywords: by Ben Rand

11 Jun 2024
In Practice

The Harvard Business School Faculty Summer Reader 2024

As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details

Keywords: by Avery Forman

Article

Reflections: Toward a Normative and Actionable Theory of Planned Organizational Change and Development

By: Michael Beer

A normative and actionable theory of planned organizational change and development is proposed based on fifty years of engagement by the author as a scholar-consultant. Five principles are central features of the theory and practice proposed: 1) Organizations are... View Details

Keywords: Consultant; Process; Systems; Silence; Organizational Change and Adaptation; Leadership; Learning; Management Teams

Register to Read

01 Sep 2011
News

RoboCar, the Sequel

thinking about a people-moving system based on cars that could drive on roads but also attach to computer-controlled track networks. A version of his idea was adapted in the... View Details

Keywords: Architectural, Engineering, and Related Services; Professional Services

01 Feb 2021
What Do You Think?

Has the New Economy Finally Arrived?

economy characterized by high growth, increased employment, and low inflation. It was supposedly driven by the productivity gains of an economy based less on heavy industry and... View Details

Keywords: by James Heskett

24 Apr 2019
Research & Ideas

The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention

according to Alberto Cavallo, the Edgerley Family Associate Professor at Harvard Business School. Cavallo, who bases his findings on a decade’s worth of pricing data, sees two... View Details

Keywords: by Roberta Holland; Retail

March 2011
Case

Grand Circle Travel: Where Risk Comes with the Territory

By: Herman B. Leonard

A worldwide travel company is intrinsically exposed to risks of natural and man-made disasters. How do you organize a business for success when it must on a nearly daily basis cope with hazards ranging from minor mishaps to large-scale catastrophes? Alan and Harriet... View Details

Keywords: Crisis Management; Risk and Uncertainty; Safety; Transportation; Organizational Design; Decision Choices and Conditions; Organizational Structure; Mission and Purpose; Competitive Advantage; Travel Industry

Educators

Purchase

01 Apr 2002
News

The Simplest Taste

After combining two names, one from each side of his family, Stanley Marcus (MBA '27) went on to make "Neiman Marcus" a household name. It was a pairing that would prove as successful as the company's... View Details

Keywords: Apparel Manufacturing; Manufacturing

Article

Organizational Innovation in the Multinational Enterprise: Internalization Theory and Business History

By: Teresa da Silva Lopes, Mark Casson and Geoffrey Jones

This article engages in a methodological experiment by using historical evidence to challenge a common misperception about internalization theory. The theory has often been criticized for maintaining that it assumes a hierarchically organized MNE based on knowledge... View Details

Keywords: Internalization; Multinational Strategy; Business History; Organization And Management Theory; Globalization; Entrepreneurship; Governance; History; Organizations; Theory; Africa; Asia; Europe; Latin America; North and Central America

02 Jun 2011
Research & Ideas

Signing at the Top: The Key to Preventing Tax Fraud?

truth.") Now research suggests that the federal government might be able to encourage honest reporting simply by moving the signature line to the top View Details

Keywords: by Carmen Nobel; Accounting

08 Mar 2019
Blog Post

Reclaiming Feminism: A Celebration of International Women’s Day

that we are a double minority... both black and female. Often times, when we enter a room, we are the only black person... or the only woman... or the only black woman. We tell... View Details

10 Mar 2015
Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

technology and processes to support customers that align with their entrepreneurial culture. If you are a professional today buying from Home Depot, an app on your phone lets you order directly from the job site and gives you View Details

Keywords: by Sean Silverthorne; Retail

Article

Operational Efficiency and Effective Management in the Catheterization Laboratory

By: Grant W. Reed, Michael L. Tushman and Samir R. Kapadia

Operational efficiency is a core business principle in which organizations strive to deliver high-quality goods or services in a cost-effective manner. This concept has become increasingly relevant to cardiac catheterization laboratories, as insurers move away from... View Details

Keywords: Cath Lab; Catheterization Laboratory; Health Care and Treatment; Performance Efficiency; Management; Performance Productivity; Cost Management; Health Industry

November 2015 (Revised February 2016)
Case

Allianz Turkey: Focus on the Customer (A)

By: W. Earl Sasser and Gamze Yucaoglu

At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details

Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey

Educators

Purchase

2019
Book

Problem Solving: HBS Alumni Making a Difference in the World

By: Howard H. Stevenson, Russ Banham and Shirley Spence

Problem Solving is the culmination of four years of research conducted by a small project team from 2015 through 2018 in collaboration with HBS alumni, students, faculty, and staff. Its broad and deep knowledge base is derived from a survey of 13 MBA classes... View Details

Keywords: Harvard Business School; Alumni; Influence; Social Responsibility; Humanitarianism