Publications

01 Mar 2010
News

Noted & Quoted

something that’s still taboo to talk about. People are afraid to talk about it. They don’t want to offend others.” — HBS professor Robin Ely commenting on the reluctance of firms to accept the real business case for diversity in the workplace. (NPR, January 10, 2010)... View Details

Keywords: Educational Services; Information

10 Jul 2017
Op-Ed

Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos

Consumers delight in using smartphones to record their experiences and surroundings, but for businesses, such devices present tricky challenges. Suppose a customer encounters a hair in her food, a spill in an aisle, or a rude clerk. Historically, these problems were... View Details

Keywords: by Benjamin G. Edelman; Food & Beverage; Air Transportation; Retail; Service

June 2015 (Revised August 2016)
Case

Qualcomm Inc., 2009-2015

By: David B. Yoffie

In the years after 2009, Qualcomm navigated the wireless industry's transition from 3G to 4G, retaining its technological leadership and experiencing dramatic growth in revenue and profit. In March 2014, Qualcomm appointed a new CEO, Steve Mollenkopf, who had to... View Details

Keywords: Communication Technologies; Technology; Wireless Technologies; Mobile and Wireless Technology; Strategy; Communication Technology; Competitive Strategy; Change Management; Electronics Industry; Telecommunications Industry; California

January 2010 (Revised March 2013)
Case

foursquare

By: Mikolaj Jan Piskorski, Thomas R. Eisenmann, Jeffrey J. Bussgang and David Chen

Co-founders of foursquare are deciding how to respond to competitive threats and scale up the organization. Foursquare was a location-based online service that allowed users to "check in" to a location using an application on a smartphone. Foursquare kept track of a... View Details

Keywords: Entrepreneurship; Internet and the Web; Mobile and Wireless Technology; Competitive Advantage; Web Services Industry; United States

October 2009 (Revised March 2011)
Case

Qualcomm Incorporated 2009

By: David B. Yoffie, Andrei Hagiu and Elizabeth A. Kind

Paul Jacobs, chairman and CEO of Qualcomm Incorporated, smiled as he reflected on the success of Qualcomm's code division multiple access (CDMA) technology. By the summer of 2009, CDMA was the basis for all third generation technologies available for cellular... View Details

Keywords: Business Units; Diversification; Mobile and Wireless Technology; Growth and Development Strategy; Telecommunications Industry

01 Mar 2011
News

Cyberposium 16

Stores and the Mobile Revolution.” Other keynoters included Brad Garlinghouse (MBA ’97), president, AOL Consumer Applications, who is shifting AOL’s culture toward more risk-taking to achieve greater innovation and consumer engagement.... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Professional Services

28 Apr 2011
Op-Ed

While Waiting for Japan’s Recovery, Let’s Enhance Supplier Competitiveness at Home

earthquake damage. They can take action now to ensure that America invests in growing our domestic stock of world-class suppliers. A national campaign to enhance supply-chain partnerships could also accelerate job creation. America needs another national campaign, this... View Details

Keywords: by Rosabeth Moss Kanter

01 Feb 2000
News

Short Takes

integrative, stage of a relationship, Austin notes, "resources from both organizations have been mobilized and meshed to create a new set of services, activities, and resources unique to that collaboration." His example is the 1995 pilot... View Details

Keywords: Nancy O. Perry

30 Jun 2014
Blog Post

Cambridge to Nairobi

“activist mapping”—a combination of citizen journalism and geospatial information—to allow citizens to submit reports using their mobile phones or the internet to create a map-based account of events. Among other things, the platform has... View Details

Keywords: Entrepreneurship; Nonprofit / Government; Technology

March 2005 (Revised July 2006)
Case

Celtel International B.V.: June 2004 (A)

By: G. Felda Hardymon and Ann Leamon

Depicts the options facing Mohammed Ibrahim, founder and chairman of Celtel International, the largest pan African wireless telecommunications provider, as he tries to position his company for further growth. Should the firm, which has reached $1 billion in revenues in... View Details

Keywords: Business Growth and Maturation; Mobile and Wireless Technology; Growth and Development Strategy; Telecommunications Industry; Africa