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  • October 2021 (Revised October 2022)
  • Case

The Opioid Settlement and Controversy Over CEO Pay at AmerisourceBergen

By: Suraj Srinivasan and Li-Kuan Ni
In 2020, AmerisourceBergen Corporation, a Fortune 50 company in the drug distribution industry, agreed to settle thousands of lawsuits filed nationwide against the company for its opioid distribution practices that critics alleged had contributed to the nationwide... View Details
Keywords: Opioids; Drug; Investors; Shareholder Activism; Investment Activism; Executive Compensation; Corporate Accountability; Corporate Governance; Governance Compliance; Governance Controls; Risk Management; Corporate Social Responsibility and Impact; Business and Shareholder Relations; Business and Stakeholder Relations; Legal Liability; Distribution Industry; Health Industry; Pharmaceutical Industry; United States; West Virginia; Tennessee; Ohio; Pennsylvania
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  • 01 Aug 2017
  • First Look

First Look at New Research and Ideas, August 1

productive firms and entrepreneurs. The challenges of catching up were sufficiently great in the Rest that initially, minorities held significant advantages in raising capital and trust levels, which enabled them to flourish as... View Details
Keywords: Sean Silverthorne
  • June 2007 (Revised July 2009)
  • Case

Bert Twaalfhoven: The Successes and Failures of a Global Entrepreneur

Bert Twaalfhoven (70; HBS '54) is faced with two offers to acquire the manufacturing holding company he had built up over 40 years. Despite the attractive price, which would net Twaalfhoven and his family $70 million, he is reluctant to sell the company because his... View Details
Keywords: Mergers and Acquisitions; Family Business; Entrepreneurship; Globalization; Management Succession; Manufacturing Industry
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  • 01 Mar 2004
  • What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

Summing Up This month's column presented two views of the importance of customer loyalty management, one challenging its feasibility and long-term impact (Michael Treacy, Double Digit Growth) and one concluding that it is one of the most... View Details
Keywords: by James Heskett
  • Program

Leading and Building a Culture of Innovation

take risks, experiment, and learn from failures Unleash the diverse talent in your organization to create "collective genius" Manage your network of relationships with colleagues, employees, and other stakeholders to break down barriers... View Details
  • April 6, 2022
  • Article

In Uncertain Times, Big Companies Need to Take Care of Their Suppliers

By: Willy C. Shih
Many large original equipment manufacturers (OEMs) have long been ruthless with their suppliers, demanding extremely low prices and loading them up with risks. Given that the current turmoil buffeting global supply chains is unlikely to end anytime soon, OEMs should... View Details
Keywords: Supplier Relationship; Supply Chain Management; Supply Chain; Relationships; Risk and Uncertainty; Auto Industry; Industrial Products Industry; Manufacturing Industry; United States
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  • November 2006 (Revised March 2007)
  • Case

Liz Claiborne and the New Working Woman

By: Anthony Mayo and Mark Benson
At age 47, with two decades of experience as a lead designer for a Fortune 500 fashion company, Liz Claiborne put her life savings on the line to form Liz Claiborne, Inc., a partnership that included her husband. A decade later, in 1986, Claiborne was CEO of her own... View Details
Keywords: Customer Relationship Management; Entrepreneurship; Business History; Leadership; Gender; Brands and Branding; Personal Development and Career; Apparel and Accessories Industry
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  • 18 Mar 2022
  • Blog Post

The Health Care Conference and the Convening Power of HBS

Kimi Goldstein (MBA 2022) grew up in Minneapolis, Minnesota and received her B.S. in biomedical engineering from Yale University. Prior to attending HBS, she held roles at Oliver Wyman and Bright Health. Between her first and second year... View Details
  • February 2010
  • Case

Burt's Bees: Balancing Growth and Sustainability (Multimedia)

By: Christopher Marquis
The case examines sustainability initiatives at Burt's Bees, with video segments that detail the company's history, leadership, and implementation of ambitious 2020 sustainability goals. The company traces its roots to 1984, when Roxanne Quinby and Burt Schavitz teamed... View Details
Keywords: Balance and Stability; Leadership; Problems and Challenges; Business or Company Management; Growth Management; Organizational Culture; Corporate Social Responsibility and Impact; Environmental Sustainability; Mergers and Acquisitions; Social Enterprise; Organizational Change and Adaptation; Ethics
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  • March 1988
  • Case

Debi Coleman and Apple Computer, Inc.

A companion case to Donna Dubinsky and Apple Computer (A) and (B). In a conflict with Dubinsky over the introduction of a new just-in-time distribution system, this case provides Coleman's side of the story. Coleman's perception of the issue is quite different and her... View Details
Keywords: Conflict and Resolution; Management Teams; Computer Industry
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  • 11 Apr 2023
  • Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

10 weeks won’t make up for any ground that gets lost. When Michael Watkins published his best-selling book The First 90 Days 20 years ago, the world was a kinder, gentler, and slower place. Today, given the speed that information travels,... View Details
Keywords: by John Quelch
  • 15 Aug 2023
  • Research & Ideas

Why Giving to Others Makes Us Happy

to create conditions where helping people might feel good for the actor.” Plus, setting up both corporate and private giving programs properly may lead people to donate their time and money more often, she notes. At a time when economic... View Details
Keywords: by Michael Blanding
  • 2020
  • Article

Remaking the Imperial Presidency: The Mayaguez Incident of 1975 and the Contradictions of Credibility

By: Mattias Fibiger
This article argues that the Mayaguez incident of 1975 was a missed opportunity to establish a more democratic American foreign policy. President Gerald Ford managed the crisis with an eye toward domestic and international credibility. But his conception of credibility... View Details
Keywords: Foreign Policy; Presidency; Ford Administration; Government and Politics; History; Crisis Management; United States
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  • 28 Mar 2018
  • HBS Seminar

Tim O’Reilly, O’Reilly Media

  • 06 Oct 2016
  • Blog Post

An Interview with Corporate Relations Director, Cathy Hutchinson

Tell us about your background before coming to HBS. I’m a born and raised New Englander. I grew up in the suburbs of Boston and then headed to Yale for college. I continued west to Los Angeles, where I worked in the media industry for 6... View Details
Keywords: Technology; Entertainment / Media / Sports
  • April 1991 (Revised July 1991)
  • Case

RJR Nabisco Board: Guardians of the Gate? (A)

By: Jay W. Lorsch
Charles Hugel, the chairman of RJR Nabisco, receives a call from RJR Nabisco's CEO, Ross Johnson; Johnson plans to present an LBO plan to the board of directors at the board meeting the following week. The case details Hugel's actions as chairman, and describes the... View Details
Keywords: Leveraged Buyouts; Situation or Environment; Bids and Bidding; Decision Making; Managerial Roles; Governing and Advisory Boards; Management Teams; Consumer Products Industry; Food and Beverage Industry
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  • March 2025 (Revised March 2025)
  • Case

Good for the Seller, Good for the Buyer and Good for Society: Sampo-yoshi, Sustainability and Trust at ITOCHU

By: Sandra J. Sucher and Bethelehem Y Araya
In 2024, ITOCHU CEO Masahiro Okafuji was at a crossroads. As the thirteenth CEO since ITOCHU’s founding in 1858, he had fueled the company’s growth since 2011 by bringing ITOCHU’s founding philosophy of Sampo-yoshi (good for the seller, good for the buyer and... View Details
Keywords: Sustainability; Trust; Profit; Growth and Development Strategy; Organizational Change and Adaptation; Mission and Purpose; Corporate Social Responsibility and Impact; Environmental Sustainability; Japan
Related
  • 12 Mar 2019
  • Blog Post

What I Learned in the Africa Rising Short Intensive Program

the successful businesses we discussed were time, relationships, and tailored strategy.   Setting up and growing a business is time-consuming in any market. In many resource-constrained African countries, those processes tend to take even... View Details
  • 2022
  • White Paper

The American Opportunity Index: A Corporate Scorecard of Worker Advancement

By: Matt Sigelman, Joseph Fuller, Nik Dawson and Gad Levanon
The American Opportunity Index: A Corporate Scorecard of Worker Advancement is a new effort to give companies and other stakeholders a set of robust tools that measure how well major employers are doing in fostering economic mobility for workers and how they could do... View Details
Keywords: Upward Mobility; Career Advancement; Personal Development and Career; Compensation and Benefits; Employees; Wages; Human Capital; Recruitment
Related
  • 13 Dec 2004
  • Research & Ideas

Sharing News That Might Be Bad

This scenario, inspired by a Harvard Business School case, may ring familiar. It raises an increasingly prevalent, and difficult, management issue: how much information to share and when to share it. You look View Details
Keywords: by Paul Michelman