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Show Results For
- All HBS Web
(12,444)
- People (21)
- News (3,905)
- Research (7,211)
- Events (76)
- Multimedia (67)
- Faculty Publications (5,914)
- 12 Oct 1999
- Research & Ideas
Building Competitive Advantage Through Operations
At the HBS Executive Education program Building Competitive Advantage Through Operations (BCAO), executives charged with leading and building operations and manufacturing strategies enhance their... View Details
Keywords: by Staff
- August 2020 (Revised March 2021)
- Case
Migros Turkey: Scaling Online Operations (A)
By: Antonio Moreno and Gamze Yucaoglu
The case opens in November 2019 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are contemplating what the best fulfillment format and... View Details
Keywords: Retail; Grocery; Business Model; Emerging Markets; For-Profit Firms; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Corporate Strategy; Turkey
Moreno, Antonio, and Gamze Yucaoglu. "Migros Turkey: Scaling Online Operations (A)." Harvard Business School Case 621-026, August 2020. (Revised March 2021.)
- July 2020 (Revised September 2020)
- Case
The Honor Foundation: Accessing Special Operations Talent
By: Boris Groysberg and John Masko
In 2020, The Honor Foundation (THF), a nonprofit dedicated to helping U.S. military special operators to transition into civilian careers, was facing a series of strategic challenges. THF had been founded in 2013 by former Navy SEAL trainee Joe Musselman, who observed... View Details
Keywords: Experience and Expertise; Talent and Talent Management; Curriculum and Courses; Executive Education; Social Entrepreneurship; National Security; Recruitment; Retention; Job Interviews; Job Search; Knowledge Use and Leverage; Leadership Development; Leadership Style; Crisis Management; Mission and Purpose; Retirement; Nonprofit Organizations; War; Education Industry; San Diego; Virginia
Groysberg, Boris, and John Masko. "The Honor Foundation: Accessing Special Operations Talent." Harvard Business School Case 421-006, July 2020. (Revised September 2020.)
- May 1996
- Background Note
The GM's Operational Challenge: Managing Through People
By: Christopher A. Bartlett and Ashish Nanda
Highlights and explores how a general manager adds value to the firm at the operational level by managing through people. Discusses how assumptions about human motivation influence the employment contract that the general manager implicitly enters into with the workers... View Details
Keywords: Employee Relationship Management; Selection and Staffing; Contracts; Managerial Roles; Operations; Problems and Challenges; Labor and Management Relations; Motivation and Incentives; Value
Bartlett, Christopher A., and Ashish Nanda. "The GM's Operational Challenge: Managing Through People." Harvard Business School Background Note 396-400, May 1996.
- June 2012
- Article
The Transparency Paradox: A Role for Privacy in Organizational Learning and Operational Control
Using data from embedded participant-observers and a field experiment at the second largest mobile phone factory in the world, located in China, I theorize and test the implications of transparent organizational design on workers' productivity and organizational... View Details
Keywords: Transparency; Privacy; Organizational Learning; Operational Control; Organizational Performance; Chinese Manufacturing; Field Experiment; Rights; Interpersonal Communication; Management Practices and Processes; Ethics; Corporate Disclosure; Performance Productivity; Boundaries; Organizations; Social and Collaborative Networks; Labor and Management Relations; Power and Influence; Manufacturing Industry; China
Bernstein, Ethan S. "The Transparency Paradox: A Role for Privacy in Organizational Learning and Operational Control." Administrative Science Quarterly 57, no. 2 (June 2012): 181–216.
- January 2018 (Revised May 2018)
- Case
AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century
By: Daniel P. Gross and William R. Kerr
By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that... View Details
Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States
Gross, Daniel P., and William R. Kerr. "AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century." Harvard Business School Case 718-486, January 2018. (Revised May 2018.)
- 10 Jan 2008
- Sharpening Your Skills
Sharpening Your Skills: Operations Management
resource allocation lead to strategy failures? Can operations become a competitive advantage? Can "lean" Productions Methods Improve Service Industries? Bringing 'Lean' Principles to Service Industries Toyota and other top manufacturing... View Details
- 30 Mar 2021
- Working Paper Summaries
Kidney Exchange: An Operations Perspective
- Web
Digital Operations - Course Catalog
HBS Course Catalog Digital Operations Course Number 2113 Associate Professor Antonio Moreno Spring; Q4; 1.5 credits Project Overview: Digital technologies are reshaping operations, improving efficiency, quality, speed, and enabling new... View Details
- 1991
- Book
Operations Strategy: Text and Cases
By: David A. Garvin
Garvin, David A. Operations Strategy: Text and Cases. Englewood Cliffs, NJ: Prentice Hall, 1991.
- February 2025
- Teaching Note
Akooda: Charging Toward Operational Intelligence
By: Christopher Stanton and Shira Aronson
Teaching Note for HBS Case No. 823-018. View Details
- October 1988 (Revised April 1993)
- Case
Seligram, Inc.: Electronic Testing Operations
Explores the obsolescence of a cost system when technology changes. In particular, it asks students to increase the number of cost center and allocation bases. The firm moves from a one-center, direct labor-hour system to a three-center, direct labor-hour and... View Details
Cooper, Robin. "Seligram, Inc.: Electronic Testing Operations." Harvard Business School Case 189-084, October 1988. (Revised April 1993.)
- October 2021 (Revised February 2025)
- Module Note
Operations in an Omnichannel World: Digital Integration of Operations Across Channels and Organizations
By: Antonio Moreno
Moreno, Antonio. "Operations in an Omnichannel World: Digital Integration of Operations Across Channels and Organizations." Harvard Business School Module Note 622-049, October 2021. (Revised February 2025.)
- 2003
- Chapter
Operating as a Knowledge System
Leonard, Dorothy A. "Operating as a Knowledge System." In Knowledge Capital: How Knowledge-Based Enterprises Really Get Built, edited by Jay L. Chatzkel. Oxford University Press, 2003.
- May 1989
- Case
Hercules Incorporated: The Pyrrhidone Operation
Schaack, Christian. "Hercules Incorporated: The Pyrrhidone Operation." Harvard Business School Case 189-143, May 1989.
- 1975
- Text Book
Operations Management: Text and Cases
By: Paul Marshall, William Abernathy, Jeffrey G. Miller, Richard P. Olsen, Richard S. Rosenbloom and D. Daryl Wyckoff
Marshall, Paul, William Abernathy, Jeffrey G. Miller, Richard P. Olsen, Richard S. Rosenbloom, and D. Daryl Wyckoff. Operations Management: Text and Cases. Homewood, IL: Richard D. Irwin, 1975.
- November 1980
- Background Note
Overview of IBM Operating Systems
Cash, James I., Jr. "Overview of IBM Operating Systems." Harvard Business School Background Note 181-044, November 1980.
- August 2001 (Revised June 2024)
- Case
Operations at the Donner Company
By: H. Kent Bowen
A small manufacturer of circuit boards faces product and operations-management problems. This case analyzes the production capacity at various stages and examines bottlenecks and product flow decisions. A detailed look at the problems and a discussion of the tools and... View Details
- fall 1991
- Article
Beefing-up Operations in Service Firms
By: R. H. Hayes and R. B. Chase
Hayes, R. H., and R. B. Chase. "Beefing-up Operations in Service Firms." MIT Sloan Management Review 33, no. 1 (fall 1991): 15–26.