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  • Research Summary

Managing the Operating Role of Customers

By: Frances X. Frei
Customers in operating roles introduce considerable variability into the production environment including differences in the demands they impose on the environment and the unpredictability of those demands. When customers are the source of production variability, the... View Details
  • August 2020 (Revised March 2021)
  • Case

Migros Turkey: Scaling Online Operations (A)

By: Antonio Moreno and Gamze Yucaoglu
The case opens in November 2019 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are contemplating what the best fulfillment format and... View Details
Keywords: Retail; Grocery; Business Model; Emerging Markets; For-Profit Firms; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Corporate Strategy; Turkey
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  • July 2020 (Revised September 2020)
  • Case

The Honor Foundation: Accessing Special Operations Talent

By: Boris Groysberg and John Masko
In 2020, The Honor Foundation (THF), a nonprofit dedicated to helping U.S. military special operators to transition into civilian careers, was facing a series of strategic challenges. THF had been founded in 2013 by former Navy SEAL trainee Joe Musselman, who observed... View Details
Keywords: Experience and Expertise; Talent and Talent Management; Curriculum and Courses; Executive Education; Social Entrepreneurship; National Security; Recruitment; Retention; Job Interviews; Job Search; Knowledge Use and Leverage; Leadership Development; Leadership Style; Crisis Management; Mission and Purpose; Retirement; Nonprofit Organizations; War; Education Industry; San Diego; Virginia
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  • 12 Jul 2007
  • Working Paper Summaries

Toward a Theory of Behavioral Operations

Keywords: by Francesca Gino & Gary Pisano
  • 30 Mar 2021
  • Working Paper Summaries

Kidney Exchange: An Operations Perspective

Keywords: by Itai Ashlagi and Alvin E. Roth; Health; Biotechnology
  • 10 Jan 2008
  • Sharpening Your Skills

Sharpening Your Skills: Operations Management

resource allocation lead to strategy failures? Can operations become a competitive advantage? Can "lean" Productions Methods Improve Service Industries? Bringing 'Lean' Principles to Service Industries Toyota and other top manufacturing... View Details
  • 10 Jun 2015
  • News

High-Tech Tools Won’t Automatically Improve Your Operations

  • fall 1991
  • Article

Beefing-up Operations in Service Firms

By: R. H. Hayes and R. B. Chase
Keywords: Operations; Business Ventures; Service Industry
Related
  • February 2025
  • Teaching Note

Akooda: Charging Toward Operational Intelligence

By: Christopher Stanton and Shira Aronson
Teaching Note for HBS Case No. 823-018. View Details
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  • October 1988 (Revised April 1993)
  • Case

Seligram, Inc.: Electronic Testing Operations

Explores the obsolescence of a cost system when technology changes. In particular, it asks students to increase the number of cost center and allocation bases. The firm moves from a one-center, direct labor-hour system to a three-center, direct labor-hour and... View Details
Keywords: Technology; Cost Accounting; Change Management
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  • Web

Digital Operations - Course Catalog

HBS Course Catalog Digital Operations Course Number 2113 Associate Professor Antonio Moreno Spring; Q4; 1.5 credits Project Overview: Digital technologies are reshaping operations, improving efficiency, quality, speed, and enabling new... View Details
  • Teaching Interest

Technology and Operations Management - MBA Required Curriculum

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

  • July 1987 (Revised April 1990)
  • Teaching Note

Operations Strategy, Course Overview

By: David A. Garvin
Related
  • Dataset

Huawei: Countries of Operation

  • 1991
  • Book

Operations Strategy: Text and Cases

By: David A. Garvin
Keywords: Operations; Strategy; Cases
Related
  • October 2021 (Revised February 2025)
  • Module Note

Operations in an Omnichannel World: Digital Integration of Operations Across Channels and Organizations

By: Antonio Moreno
Keywords: Omnichannel; Operations
Related
  • December 1994
  • Case

Hewlett-Packard: Boeblingen Manufacturing Operation (BMO)

By: Patricia Bost, Robin Cooper and Robert S. Kaplan
Keywords: Cost Accounting
Related
  • April 2012 (Revised April 2012)
  • Module Note

Coordinating and Controlling Customer-Facing Operations

By: Dennis Campbell
Related
  • 01 Jul 2015
  • News

Mall Operators Begin Cultivating Startups

  • Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry