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  • October 2014 (Revised May 2015)
  • Case

HandsOn Bay Area: Scaling Up Community Service

By: James Heskett
HandsOn Bay Area, an organization devoted to the performance of (and development of leaders for) community service, is undergoing a significant (and internally controversial) shift in its business model from "retail" projects involving individual volunteers to... View Details
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  • August 2003 (Revised September 2003)
  • Case

Tower Software

Tower Software (TS) is a publicly traded corporation engaged in multiple facets of the computer software business. Its flagship product, TS SERVE, is a successful proprietary network operating system. TS also develops and sells applications software for word... View Details
Keywords: Applications and Software; Product Launch; Web Services Industry; Information Technology Industry
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  • 20 Aug 2020
  • Blog Post

“Business as Usual, In a Different Way” – Creating an Impactful Remote Internship at Actis

roles became more formalized with norms for daily check-ins that eventually became weekly check-ins as Summer Associates became more settled into the program. Introducing an HR buddy system was a new addition to offer more opportunities for View Details
Keywords: Venture Capital / Private Equity; Other Financial Services
  • 11 Mar 2001
  • Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

In this excerpt taken from the chapter entitled "From Trade to Investment," HBS visiting professor Geoffrey Jones traces the transition of the British trading companies from purely trading companies in the 1870s to "business groups" that actively... View Details
Keywords: by Geoffrey Jones
  • Profile

Lindsay Steinmetz

Conversations with them reinforced my desire to be in social enterprise, where the complexities of social impact are tackled and debated. It was the energy they brought to public health, international development, education and corporate... View Details
Keywords: Nonprofit / Government
  • 03 Mar 2003
  • What Do You Think?

Are Conditions Right for the Next Accounting Scandal?

auditors and audit committees whose mutual survival depends on each other, overly complicated accounting and tax systems, and the nature of the reporting relationships between internal auditors and those responsible for the integrity of... View Details
Keywords: by James Heskett; Accounting; Financial Services
  • 2020
  • Chapter

Emotions and Emotion Regulation

By: Svenja A. Wolf, Amit Goldenberg and Mickaël Campo
This is the first textbook to explore and explain the contribution of social groups and social identity to all aspects of sports and exercise—from leadership, motivation and communication to mental health, teamwork, and fan behaviour. In the context of increasing... View Details
Keywords: Emotion Regulation; Emotions; Social Psychology
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    Rohit Deshpande

    Rohit Deshpandé is a Baker Foundation Professor and Sebastian S. Kresge Professor of Marketing, Emeritus at Harvard Business School, where he has been teaching in the Advanced Management Program,... View Details

    Keywords: advertising; agribusiness; airline; banking; beauty products; beverage; financial services; home video games; marketing industry; pharmaceuticals; telecommunications; tourism; video games

      Krishna G. Palepu

      KRISHNA G. PALEPU is the Ross Graham Walker Professor of Business Administration, and has served previously as Senior Advisor to the President of Harvard University, and Senior Associate Dean... View Details

      Keywords: accounting industry; banking; financial services; information technology industry; pharmaceuticals; retailing
      • 13 May 2022
      • Research & Ideas

      Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

      widespread culture of bad behavior—or at least, a lot of people looking the other way as misconduct is taking place, he says. “You think about Wells Fargo, and there were thousands of employees engaging in these practices over many, many... View Details
      Keywords: by Michael Blanding; Technology
      • July 2018
      • Case

      Leading Open Innovation at BT

      By: Amy C. Edmondson, Jean-François Harvey and Johnathan R. Cromwell
      This case focuses on the genesis and development of the open innovation unit at BT, the strategic value of the unit, and its operating model. As the business environment becomes increasingly dynamic and firms are pressured to achieve faster innovation rates, there may... View Details
      Keywords: Collaboration; Open Innovation; Inter-organizational Relationships; Organizational Culture; Collaborative Innovation and Invention; Innovation and Management; Information Technology Industry; Technology Industry; United Kingdom; United States
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      • 2023
      • Working Paper

      LALIGA—From a Soccer Competition Organizer to a Global Player in the Sports and Entertainment Industry

      By: Stephen A. Greyser, Kenneth Cortsen and Juan Fuentes Fernández
      LALIGA, the first- and second-tier professional soccer league (known as “football” outside of the U.S. and Canada) in Spain, enters its 100th soccer season later this decade. The most popular game in the world (Giulianotti, 2012) has gone through many changes since... View Details
      Keywords: Soccer; ＂Sports Organizations,; Business History; Strategy; Brands and Branding; Technology Adoption; Sports Industry
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      • Research Summary

      Institutions and Corporate Lobbying

      “Institutions and Make-or-Buy Decision of Lobbying: The Role of Sociopolitical Legitimacy on Foreign MNEs’ Lobbying Internalization”

      In this study, I examine how legitimacy comes into play in foreign MNEs’ make-or-buy decisions... View Details

      Keywords: Institutions; Make V. Buy; Lobbying; Legitimacy; Corruption; Culture; Multinational Enterprise; United States
      • 04 Jun 2018
      • Blog Post

      How to Create a Presence Without Being Present

      The professional job search is a deeply personal journey. For MBA job-seekers, direct engagement with potential employers is essential: they want you to know who they are, and they want to know who you are. Live, face-to-face encounters... View Details
      Keywords: All Industries
      • Article

      What Managers Need to Know About Social Tools: Avoid the Common Pitfalls So That Your Organization Can Collaborate, Learn, and Innovate

      By: Paul Leonardi and Tsedal Neeley
      Workplaces have adopted internal social tools—think stand-alone technologies such as Slack, Yammer, and Chatter, or embedded applications such as Microsoft Teams and JIRA—at a staggering rate. In an ambitious study of 4,200 companies, conducted by the McKinsey Global... View Details
      Keywords: Leadership; Social Tools; Social and Collaborative Networks; Knowledge Sharing; Performance Improvement; Management
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      • 2024
      • Working Paper

      Private Regulation, Institutional Entrepreneurship and Climate Change: A Business History Perspective

      By: Ann-Kristin Bergquist and Geoffrey Jones
      Private regulatory systems, including voluntary efforts by firms to restrain their own behavior are the primary form of global climate change governance. However, when environmental challenges first rose up on the scientific and political agendas during the 1970s, the... View Details
      Keywords: Certification; Climate Change; Environmental Regulation; Business History; Governing Rules, Regulations, and Reforms; Policy
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      • 25 Jul 2006
      • First Look

      First Look: July 25, 2006

      plans, we find collaborative engagement of the functions to be a consistent process feature and operational norm encouraged and maintained by integrators. In particular, the information processing nature of the sales and operations... View Details
      Keywords: Sean Silverthorne
      • October 2021 (Revised December 2021)
      • Case

      Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

      By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo
      As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details
      Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia
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        Allen S. Grossman

        Allen Grossman was appointed a Harvard Business School Professor of Management Practice in July 2000. He joined the Business School faculty in July 1998, with a concurrent appointment as a Visiting Scholar at the Harvard Graduate School of Education (HGSE). He... View Details

        Keywords: education industry; nonprofit industry
        • 19 Jan 2023
        • Blog Post

        11 Ways to Reengage Employees in the New Year

        The new year is here and it’s time to “circle back,” reset, and reengage with your teams for 2023. To help you kick off the year on the right foot, here are eleven ways to keep employees motivated and engaged in the year ahead: 1. Support... View Details
        Keywords: All Industries