Publications

Read Now

August 2002 (Revised June 2006)
Case

Great Dakota Bank: Online Banking

By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar

In 2002, Great Dakota Bank's retail division is considering how heavily it should be promoting the company's online banking service. A recent promotional campaign appears to have significantly increased enrollments in online banking, but it is unclear whether the bank... View Details

Keywords: Banks and Banking; Internet and the Web; Customer Relationship Management; Consumer Behavior; Demand and Consumers; Technological Innovation; Customer Value and Value Chain; Customer Satisfaction; Management; Service Operations; Banking Industry

September 1991
Supplement

First National Bank Corp. (B)

Describes recent proposals to change bank credit loss accounting rules. View Details

Keywords: Accounting

08 May 2017
Working Paper Summaries

Monetary Policy and Global Banking

Keywords: by Falk Bräuning and Victoria Ivashina; Banking

September 2001 (Revised July 2002)
Case

Fraud Prevention at Omni Bank

By: Frances X. Frei and Hanna Rodriguez-Farrar

Omni Bank is undergoing a merger and has two important decisions ahead. First, should it enforce the use of its model-driven approach to interacting with customers at the recently acquired Friends Savings and Loan branches. Friends has a culture of personal touch with... View Details

Keywords: Mergers and Acquisitions; Business Model; Crime and Corruption; Customer Relationship Management; Decisions; Banks and Banking; Banking Industry

February 1983
Case

Continental Bank

April 2005 (Revised November 2008)
Case

Banco Real: Banking on Sustainability

By: Rosabeth M. Kanter and Ricardo Reisen de Pinho

ABN AMRO REAL made corporate social responsibility central to its brand, adding to customer focus and reflecting its values. Leaders developed the Bank of Value theme and implemented it through activities such as microfinance in poor communities, environmentally... View Details

Keywords: Brands and Branding; Corporate Social Responsibility and Impact; Competitive Strategy; Competitive Advantage

February–March 2013
Article

The Mobile Banking and Payment Revolution

By: Sunil Gupta

Mobile technology is revolutionizing the global banking and payment industry. It offers new opportunities for banks to provide added convenience to their existing customers in developed countries and reach a large population of unbanked customers in emerging markets.... View Details

Keywords: Emerging Markets; Cross-Cultural and Cross-Border Issues; Mobile and Wireless Technology; Banks and Banking; Banking Industry

Read Now

December 2004
Case

Money and Banking in America

By: Nancy F. Koehn and Stephen A. Mihm

Provides a concise overview of the critical role that money and the nation's banking system have played in the development of the U.S. economy. Tells the story of money and banking in the United States, from the earliest settlements in the colonial era through the 20th... View Details

Keywords: History; Money; Banks and Banking; United States

March 1990 (Revised May 1990)
Supplement

Chase Manhattan Bank (H): International Individual Bank

By: Benson P. Shapiro

Keywords: Banking Industry

01 Dec 1997
News

Banking on HBS

Since his arrival in 1995 as its new president, James D. Wolfensohn (MBA '59) has set in motion sweeping cultural and operational changes at the World Bank. One of Wolfensohn's early initiatives, undertaken together with HBS and several other academic institutions, was... View Details

Keywords: Garry Emmons

29 Jan 2018
Working Paper Summaries

Do Banks Have an Edge?

Keywords: by Juliane Begenau and Erik Stafford; Banking

August 2020
Case

Mary Guerrero and the Advancement of Latinx Talent: Developing an Employee Resource Group at a Top Tier Bank (A)

By: Rosabeth Moss Kanter and Amy Hernandez Turcios

Mary Guerrero was a first-generation Latina and an investment banking analyst at a top tier bank on Wall Street—Bulge Bracket Bank (BBB). She was committed to increasing representation of Latinx talent at her firm. She was already doing a lot of individual work to make... View Details

Keywords: Latin America; Bank; Representation; Scale; Inclusion; Coalition; Resources; Latinx; Talent and Talent Management; Diversity; Ethnicity; Banks and Banking; Leadership

02 May 2017
Working Paper Summaries

The Cross Section of Bank Value

Keywords: by Mark Egan, Stefan Lewellen, and Adi Sunderam; Banking

August 2001 (Revised October 2001)
Case

Shinsei Bank (C)

By: Michael Y. Yoshino and Perry Fagan

Supplements the (A) case. View Details

Keywords: Banking Industry; Japan

01 Jun 2006
News

Banking on Success

Weill, in 1998. Undaunted, he turned around a flagging Bank One, where he was chairman and CEO, and sold it in mid-2004 to JPMorgan Chase, where he immediately became president and, since January, CEO. Still committed to the supermarket... View Details

Keywords: Management

1997
Chapter

The Deutsche Bank

By: David A. Moss

Keywords: Banks and Banking; Banking Industry; Germany

20 Apr 2009
Research & Ideas

Misgovernance at the World Bank

development banks, and UN agencies. Overall, the researchers say, the World Bank is quite well run—the issue is one of misgovernance, not malfeasance. "Ashwin and I highlight a setting in which fair institutions can generate unfair... View Details

Keywords: by Martha Lagace

April 2002 (Revised March 2006)
Background Note

Economics of Retail Banking Note

By: Frances X. Frei and Dennis Campbell

Explains the financial operations of retail banking, highlighting profitability challenges facing the industry. For U.S. banks, it is quite common for more than half of the customer base to be unprofitable and to have relatively few customers make up the vast majority... View Details

Keywords: Customers; Economics; Cost; Banks and Banking; Profit; Revenue; Service Operations; Banking Industry; United States