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  • 16 Jun 2008
  • Research & Ideas

Seven Tips for Managing Price Increases

engineer products and packaging to hit key retail price points. This may mean downsizing package sizes, something the candy industry always does in response to inflation. 4. Use Promotions. If you've always passed through raw material... View Details
Keywords: by John Quelch
  • 02 Sep 2015
  • What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

low-retention HR strategy, its customers probably regard it as a highly successful application of that idea.  Advocates of a high-retention strategy may wonder why Amazon hasn’t learned something from online retailer Zappos, a... View Details
Keywords: by James Heskett; Retail; Retail; Retail; Retail; Retail
  • 20 Nov 2017
  • Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

Click HereIndependent bookstores provide a story of hope by focusing on core values that include community, curation, and convening. (Video by Amelia Kunhardt) When Amazon.com burst onto the nascent online retail scene in 1995, the future... View Details
Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail
  • 09 Dec 2002
  • Research & Ideas

Unilever—A Case Study

animal feeds. In Europe, its food business spanned all stages of the industry, from fishing fleets to retail shops. Among its range of ancillary services were shipping, paper, packaging, plastics, and advertising and market research.... View Details
Keywords: by Geoffrey Jones; Retail; Retail; Retail; Retail; Retail
  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

customers by matching them “by hand” with early suppliers (e.g., Etsy scoured craft fairs to sign up artisans); acquiring them in bulk (Uber ran promotions during concerts and events); and doing whatever it took to make their offerings... View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Retail; Retail
  • November 2011
  • Case

WrapItUp: Developing a New Compensation Plan

By: W. Earl Sasser Jr. and Rachel Shelton
A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store... View Details
Keywords: Empowerment; Middle Management; Human Resource Management; Compensation; Incentives; Motivation; Motivation and Incentives; Change Management; Business Growth and Maturation; Service Delivery; Entrepreneurship; Employees; Compensation and Benefits; Retail Industry; Retail Industry; Retail Industry; California
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  • August 2024
  • Case

Cristina Ventura: The Career of a Catalyst

By: Linda A. Hill, Allison J. Wigen and Ruth Page
This multimedia case follows the career of Chief Catalyst Officer for the Lane Crawford Joyce Group (LCJG), Cristina Ventura. After beginning her career in luxury in Europe and Asia, Ventura was recruited in 2011 to open Apple’s flagship stores in Hong Kong and South... View Details
Keywords: Innovation Leadership; Innovation Strategy; Technological Innovation; Leadership Style; Leading Change; Entrepreneurship; Luxury; Family Business; Personal Development and Career; Retail Industry; Retail Industry; Retail Industry; Asia; China; Hong Kong
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  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

I test for learning vs. effort allocation effects of promotion-based incentives. I find that promotion and demotion decisions for store managers of a major U.S.-based fast-food retailer (QSR) are sensitive... View Details
Keywords: Martha Lagace
  • 14 Jan 2014
  • First Look

First Look: January 14

harmful. Specifically, lower consumer surplus and welfare result from inflated retail prices, over-investment in providing benefits to buyers, and excessive adoption of the intermediary's services. Competition among intermediaries... View Details
Keywords: Sean Silverthorne
  • 09 Oct 2012
  • First Look

First Look: October 9

M. Sharpe and John O. WhitneyHarvard Business School Case 813-049 With a competitor nipping at his heels, his bank reluctantly covering his recent overdraft, Jacob Zimmerman is considering expanding his midwestern retail jewelry business... View Details
Keywords: Sean Silverthorne
  • 20 May 2014
  • First Look

First Look: May 20

aimed at curbing the entry of large retail stores have been introduced in many countries to protect independent retailers. Analyzing a planning reform launched in the United Kingdom in the 1990s, I show that independent View Details
Keywords: Sean Silverthorne
  • 21 Aug 2013
  • Research & Ideas

What Went Wrong at J.C. Penney?

After successful stints at Target (vice president of merchandising) and Apple (senior vice president of retail operations), it seemed Ron Johnson could do no wrong. But the winning streak came to a well-publicized end during his two-year... View Details
Keywords: by Jim Aisner; Retail
  • 09 Dec 2019
  • Research & Ideas

Identify Great Customers from Their First Purchase

we’re able to open the box,” she says. Retailers and other organizations, such as charities, that seek to segment high-value patrons for promotions and appeals should be thinking about what data they... View Details
Keywords: by Kristen Senz; Retail; Retail
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

Globalization and Business Applications Globalization in Historical Perspective By: Ghemawat, Pankaj, and Geoffrey Jones Abstract—This chapter explores the role that firms have played over time in promoting international trade and... View Details
Keywords: Sean Silverthorne
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

their artificial reality (AR) annotation products on mobile phones. AT&T, Cisco, and Zoom have enhanced their network capabilities for increased demand in bandwidth. In addition, numerous small businesses like restaurants and home goods View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Retail
  • 06 Jun 2016
  • Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

that increase confidence in a person’s entrepreneurial abilities. Like the conviction of Marla Malcolm Beck and husband Barry Beck that high-end beauty retail stores and spas, tightly coupled with online stores, was the business model of... View Details
Keywords: by HBS Working Knowledge
  • 17 May 2016
  • First Look

May 17, 2016

inventory holding, Amazon’s business model was more diverse. Amazon was primarily an online retail department store, offering a wide range of product categories, but it also maintained a significant third-party marketplace where it... View Details
Keywords: Sean Silverthorne
  • 23 Feb 2011
  • First Look

First Look: Feb. 23

to promote financial development. The evidence here includes country fixed effect regressions and an instrumental model inspired by Engerman and Sokoloff's (2002) work, which to our knowledge has not yet been used in finance and which... View Details
Keywords: Sean Silverthorne
  • 11 Jun 2013
  • First Look

First Look: June 11

content creation. Publisher's link: http://hbr.org/2013/06/how-to-profit-from-lean-advertising/ar/1   Cases & Course Materials Harvard Business School Case 612-057 Inventory-Based Lending Industry Note Inventory-based lending is a form of asset-based lending used... View Details
Keywords: Carmen Nobel
  • 19 Feb 2013
  • First Look

First Look: Feb. 19

dubbed "Fair and square," was a central component of the new strategy. The scheme initially had three pricing tiers and eliminated typical sales promotions in an attempt to simplify the shopping experience for consumers, thus... View Details
Keywords: Sean Silverthorne

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