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  • November 2015 (Revised February 2016)
  • Case

Allianz Turkey: Focus on the Customer (A)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
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  • 31 Jul 2013
  • Working Paper Summaries

Learning from Double-Digit Growth Experiences

Keywords: by Eric D. Werker

    David A. Moss

    David Moss is the Paul Whiton Cherington Professor at Harvard Business School, where he teaches in the Business, Government, and the International Economy (BGIE) unit. He earned his B.A. from Cornell University and his Ph.D. from Yale.  In 1992-1993, he served as a... View Details

    Keywords: banking; credit card; federal government; financial services; health care; insurance industry; state government
    • October 2008
    • Article

    Risk Frameworks and Biomonitoring: Distributed Regulation of Synthetic Chemicals in Humans

    By: Arthur A. Daemmrich
    The ability to detect and measure the presence of synthetic chemicals at trace levels in humans coupled to increased environmental NGO mobilization concerning chemical exposure has challenged risk and regulatory frameworks built up over the past quarter-century. This... View Details
    Keywords: Chemicals; Governing Rules, Regulations, and Reforms; Risk Management; Natural Environment; Pollutants; Non-Governmental Organizations; United States
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    • March 2018
    • Case

    Lufax: FinTech and the Transformation of Wealth Management in China

    By: Christopher J. Malloy, Lauren H. Cohen and Anthony K. Woo
    This case examines the rise and competitive positioning of Lufax, an online marketplace headquartered in Shanghai, China, and a pioneer in the origination and trading of financial assets. The company had grown at a remarkable rate, and was awarded “Trading Platform of... View Details
    Keywords: Asset Management; Internet and the Web; Competitive Strategy; Situation or Environment; Product Positioning; Financial Services Industry; China
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    • 15 Jan 2013
    • First Look

    First Look: January 15

    (fracking) promised an abundance of accessible, cheap, domestically produced natural gas, but the cost to the environment remained a point of debate. As incumbent Democratic President Barack Obama faced Republican opponent Mitt Romney in... View Details
    Keywords: Sean Silverthorne
    • 12 May 2008
    • Research & Ideas

    Accounting Information as Political Currency

    red flag of 2004—outsourcing—as well as to ensure future benefits and avoid future costs in regulatory matters. As Ramanna and Roychowdhury write in their working paper [PDF] "Accounting Information as Political Currency":... View Details
    Keywords: by Martha Lagace
    • 09 Apr 2008
    • Research & Ideas

    The Matchmaker of the Modern Economy

    financial regulatory structures in order to make it viable. Before ARD could offer its stock, for instance, it had to obtain a number of exemptions under the Investment Company Act of 1940 from the Securities and Exchange Commission. ARD... View Details
    Keywords: by Spencer E. Ante
    • March 1998 (Revised July 1998)
    • Case

    Boston Duck Tours,1996: Has Boston Gone Quackers?

    By: Myra M. Hart and Stephanie Dodson
    While on vacation in Memphis, former investment manager Andy Wilson discovers a unique "tour bus" that travels over land and through water. He decides to transplant the concept to Boston and to add both historical and theatrical features to the amphibious tour. As he... View Details
    Keywords: Opportunities; Creativity; Entrepreneurship; Financing and Loans; Problems and Challenges; Business Startups; Tourism Industry; Tennessee; Boston
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    • 23 May 2013
    • Working Paper Summaries

    Board Games: Timing of Independent Directors’ Dissent in China

    Keywords: by Juan Ma & Tarun Khanna
    • 25 Apr 2017
    • First Look

    First Look at New Research, April 25

    mean for global outdoor advertising in general, and U.K. outdoor advertising in particular, was not clear. Doubling in size in such an environment appeared a daunting task. Purchase this case:... View Details
    Keywords: Sean Silverthorne

      Michael A. Wheeler

      Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

      Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
      • September 2018
      • Article

      An Exploratory Study of Product Development in Emerging Economies: Evidence from Medical Device Testing in India

      By: Budhaditya Gupta and Stefan Thomke
      Recent research has studied innovation in emerging economies. However, microlevel product development processes in these economies are relatively unexplored, and the mechanisms by which the emerging economy context might affect such processes are still unclear. In this... View Details
      Keywords: India; Product Development; Emerging Markets; Situation or Environment; Medical Devices and Supplies Industry; India
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      • Program

      Agribusiness Seminar

      Summary Climate extremes, economic shifts, geopolitical conflict, environmental constraints, new technologies, regulatory changes, consumer expectations—these and many other forces are creating pressures, uncertainties, and opportunities... View Details
      Keywords: Agriculture; Agriculture
      • 17 Jun 2008
      • First Look

      First Look: June 17, 2008

        Working PapersExplaining International Differences in Entrepreneurship: The Role of Individual Characteristics and Regulatory Constraints Authors:Silvia Ardagna and Annamaria Lusardi Abstract We use a micro dataset that collects... View Details
      Keywords: Martha Lagace
      • 03 Aug 2010
      • First Look

      First Look: August 3

        PublicationsLords of the Harvest: Symbolic Signaling and Regulatory Approval of Genetically Modified Organisms Authors:Shon R. Hiatt and Sangchan Park Publication:Best Paper Proceedings of the Academy of Management (2010) Abstract Firms... View Details
      Keywords: Martha Lagace
      • Web

      The Three Levels of CSV - Institute For Strategy And Competitiveness

      regional business environment – Improving skills, the supplier base, the regulatory environment, and the supporting institutions that affect the business – Strengthening the cluster on which the company... View Details
      • Article

      How Well Do Social Ratings Actually Measure Corporate Social Responsibility?

      By: Aaron K. Chatterji, David I. Levine and Michael W. Toffel
      Ratings of corporations' environmental activities and capabilities influence billions of dollars of "socially responsible" investments as well as some consumers, activists, and potential employees. In one of the first studies to assess these ratings, we examine how... View Details
      Keywords: Governance Compliance; Governing Rules, Regulations, and Reforms; Measurement and Metrics; Corporate Social Responsibility and Impact; Performance Effectiveness; Natural Environment; Pollutants
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      • 19 Mar 2007
      • Research & Ideas

      Handicapping the Best Countries for Business

      labor policies. As to foreign direct investment, any American business person contemplating an investment elsewhere must take into consideration all of the policies mentioned above, as well as for the foreign country into which the investment is to be made—plus risk:... View Details
      Keywords: by Sean Silverthorne
      • March–April 2020
      • Article

      An Institutional Approach to Gender Diversity and Firm Performance

      By: Letian Zhang
      This study examines data from 35 countries and 24 industries to understand the relationship between gender diversity and firm performance. Previous studies report conflicting evidence: some find that gender-diverse firms experience more positive performance and others... View Details
      Keywords: Institutional Theory; Cross-cultural; Diversity; Gender; Organizations; Performance; Situation or Environment; Cross-Cultural and Cross-Border Issues
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