Filter Results:
(3,192)
Show Results For
- All HBS Web
(3,192)
- People (5)
- News (552)
- Research (2,177)
- Events (9)
- Multimedia (3)
- Faculty Publications (1,163)
Show Results For
- All HBS Web
(3,192)
- People (5)
- News (552)
- Research (2,177)
- Events (9)
- Multimedia (3)
- Faculty Publications (1,163)
- February 2019
- Technical Note
Can Multiunit Organizations Remain Agile as They Grow?
By: Tatiana Sandino
This note discusses how multiunit organizations incorporate flexibility into their management control systems, some by authorizing all or a select number of their dispersed units to make input and process decisions, some by investing in data-analytic technologies to... View Details
Keywords: Management Control Systems; Flexibility; Management Systems; Business Units; Decision Making
Sandino, Tatiana. "Can Multiunit Organizations Remain Agile as They Grow?" Harvard Business School Technical Note 119-067, February 2019.
- 03 Feb 2020
- What Do You Think?
Can an Organization Have Too Much 'Rebel Talent'?
iStock SUMMING UP Is 100 Percent the ‘Magic Percent’ of Rebel Talent Every Organization Needs? How much “rebel talent” is a necessary minimum? How much is too much? And how should it be deployed, especially when it comes to management?... View Details
Keywords: by James Heskett
- 2014
- Chapter
Negotiation Processes as Sources of (and Solutions to) Interorganizational Conflict
By: Elizabeth Long Lingo, Colin Fisher and Kathleen L. McGinn
We investigate how structural features of negotiations can affect interaction processes and how negotiations can be not only a solution to, but also a source of, inter-organizational conflict. Principals, agents, and teams face different sets of constraints and... View Details
Keywords: Negotiation; Conflict; Organizational Management; Organizations; Conflict Management; Negotiation Process; Theory
Lingo, Elizabeth Long, Colin Fisher, and Kathleen L. McGinn. "Negotiation Processes as Sources of (and Solutions to) Interorganizational Conflict." In Handbook of Conflict Management Research, edited by Oluremi B. Ayoko, Neal M. Ashkansy, and Karen Jehn. Edward Elgar Publishing, 2014.
- October 2020
- Article
Patronage and Selection in Public Sector Organizations
By: Emanuele Colonnelli, Mounu Prem and Edoardo Teso
In all modern bureaucracies, politicians retain some discretion in public employment decisions, which may lead to frictions in the selection process if political connections substitute for individual competence. Relying on detailed matched employer-employee data on the... View Details
Colonnelli, Emanuele, Mounu Prem, and Edoardo Teso. "Patronage and Selection in Public Sector Organizations." American Economic Review 110, no. 10 (October 2020): 3071–3099.
- January – February 2008
- Article
Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance
By: Zeynep Ton and Robert S. Huckman
We examine the impact of employee turnover on operating performance in settings that require high levels of knowledge exploitation. Using 48 months of turnover data from U.S. stores of a major retail chain, we find that, on average, employee turnover is associated with... View Details
Keywords: Customer Focus and Relationships; Governance Compliance; Retention; Standards; Service Operations; Business Processes; Retail Industry; United States
Ton, Zeynep, and Robert S. Huckman. "Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance." Organization Science 19, no. 1 (January–February 2008): 56–68.
- October 1987 (Revised October 1988)
- Exercise
Simulation Exercises in Process Analysis (C): Exercise 3
By: Roy D. Shapiro
Keywords: Business Processes
Shapiro, Roy D. "Simulation Exercises in Process Analysis (C): Exercise 3." Harvard Business School Exercise 688-022, October 1987. (Revised October 1988.)
- January 1986 (Revised September 1987)
- Exercise
Simulation Exercises in Process Analysis (A): Exercise 1
By: Roy D. Shapiro
Keywords: Business Processes
Shapiro, Roy D. "Simulation Exercises in Process Analysis (A): Exercise 1." Harvard Business School Exercise 686-109, January 1986. (Revised September 1987.)
- September 2013
- Case
Management Levels at Staples (A): Company and Organization (Abridged)
By: David A. Garvin
Abridged version of one of six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a... View Details
Keywords: Strategy; Managerial Roles; Organizational Design; Management Practices and Processes; Job Design and Levels; Business Processes; Consumer Products Industry; United States
Garvin, David A. "Management Levels at Staples (A): Company and Organization (Abridged)." Harvard Business School Case 314-004, September 2013.
- August 2021
- Case
Livongo: Scaling a Purpose-Driven Organization in Healthcare
By: Ranjay Gulati, Aseem Shukla and Reva Nohria
When seasoned entrepreneur Glen Tullman founded the chronic health care startup Livongo in 2014, it was personal. His son lived with diabetes, and Tullman knew firsthand how taxing it could be to manage such an unrelenting disease. Livongo set out to empower people... View Details
Keywords: Healthcare Industry; Scaling; Telehealth; Health Care and Treatment; Small Business; Internet and the Web; Customer Focus and Relationships; Growth and Development Strategy; Opportunities; Mergers and Acquisitions; Health Industry
Gulati, Ranjay, Aseem Shukla, and Reva Nohria. "Livongo: Scaling a Purpose-Driven Organization in Healthcare." Harvard Business School Case 422-017, August 2021.
- 1996
- Book
The Development Factory: Unlocking the Potential of Process Innovation
By: G. P. Pisano
Pisano, G. P. The Development Factory: Unlocking the Potential of Process Innovation. Boston: Harvard Business School Press, 1996.
- 09 Dec 2021
- News
Andreessen Horowitz Founders Begin Slow Process of Stepping Back
- 21 Jan 2010
- Working Paper Summaries
Going Through the Motions: An Empirical Test of Management Involvement in Process Improvement
- May 1997
- Teaching Note
Product Development Process, Organization and Improvement, Instructor's Note
By: Marco Iansiti
Explores how development projects fit (or do not fit) within a firm's development strategy and its wider competitive goals. Module materials, and this note, focus on two broad approaches to process design (sequential and flexible) that were originally introduced in the... View Details
- June 2012
- Teaching Note
Harvest: Organic Waste Recycling with Energy Recovery (TN) (A) and (B)
By: Deishin Lee
This case describes the waste management industry and a clean technology solution for landfill diversion and renewable energy production. The (A) case focuses on the operational characteristics of organic waste recycling with energy recovery, and the characteristics of... View Details
- 2000
- Chapter
Value Creation and Process Management: Evidence from Retail Banking
By: Frances X. Frei and Patrick T. Harker
Keywords: Value Creation; Business Processes; Business or Company Management; Commercial Banking; Banking Industry
Frei, Frances X., and Patrick T. Harker. "Value Creation and Process Management: Evidence from Retail Banking." In Creating Value in Financial Services, edited by E. Melnick, P. Nayyar, M. Pinedo, and S. Seshadri. Kluwer Academic Publishers, 2000.
- May 1996 (Revised May 1997)
- Case
Colliers International Property Consultants, Inc.: Managing a Virtual Organization
By: Lynda M. Applegate and Carin-Isabel Knoop
In less than 20 years, the real estate firm Colliers International expanded into a federation of 180 offices with close to 4,500 professionals in over 30 countries. Because Colliers expanded by signing up existing firms strong in their local markets, its leaders had to... View Details
Keywords: Demand and Consumers; Globalized Firms and Management; Management Practices and Processes; Service Operations; Information Technology; Organizational Structure; Mergers and Acquisitions; Business Strategy; Budgets and Budgeting; Real Estate Industry
Applegate, Lynda M., and Carin-Isabel Knoop. "Colliers International Property Consultants, Inc.: Managing a Virtual Organization." Harvard Business School Case 396-080, May 1996. (Revised May 1997.)
- March 1995
- Case
Procter & Gamble: Improving Consumer Value Through Process Redesign
The evolution of Procter & Gamble's development of efficient consumer response (ECR) involved a series of trials, a resolve to distribute diapers on the basis of product movement, a conscious effort to move to a new means of distribution across all lines, a first cut... View Details
Keywords: Technology; Organizational Change and Adaptation; Customer Value and Value Chain; Consumer Products Industry
McKenney, James L., and Theodore H. Clark. "Procter & Gamble: Improving Consumer Value Through Process Redesign." Harvard Business School Case 195-126, March 1995.
- February 1998 (Revised October 1998)
- Case
Firmwide 360-degree Performance Evaluation Process at Morgan Stanley, The
Describes Morgan Stanley's firmwide, 360-degree performance evaluation process. Evaluation forms are included as exhibits. View Details
Burton, M. Diane. "Firmwide 360-degree Performance Evaluation Process at Morgan Stanley, The." Harvard Business School Case 498-053, February 1998. (Revised October 1998.)
- December 1989
- Background Note
Note on How Organizations Can be Structured
By: D. Q. Mills
Describes four basic organizational forms--hierarchy, division, matrix, and cluster. Diagrams of each are included. Their strengths and weaknesses under different business environment conditions are detailed. There is a table comparing the forms on several key... View Details
Keywords: Management Practices and Processes; Organizational Culture; Organizational Design; Organizational Structure
Mills, D. Q. "Note on How Organizations Can be Structured." Harvard Business School Background Note 490-040, December 1989.