Publications

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2011
Chapter

Changing Identity, Changing Language

By: Kathleen L. McGinn and Jeffrey T. Polzer

Environmental jolts and shifting membership challenge a group's efficacy and survival. Group identity is critical for a shared interpretation of and response to these challenges, but external and internal changes may require corresponding changes in a group's... View Details

Keywords: Change; Spoken Communication; Performance Efficiency; Problems and Challenges; Safety; Identity; California

Web

Bibliography - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

1928. Copeland, Melvin Thomas. And Mark an Era: The Story of the Harvard Business School . Boston: Little Brown, 1958. Cruikshank, Jeffrey L. A Delicate Experiment: The Harvard Business School, 1908-1945 .... View Details

01 Mar 2025
News

Alumni and Faculty Books

Edited by Margie Kelley Borders and the Self By Chinwe Ajena-Sagna (MBA 2003) Masobe Books “Who are you?” Every border tells a story. Every story has its origins. Tracing a cultural lineage from the beginnings of Igbo history in the ninth century by delineating... View Details

Web

Digital Archival Resources - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School

Mansson; Kjell Marthinsson; David R. Powers; Charles M. Roberts. Making the Automatic Factory a Reality , 1951 John T. Diebold, John Carlin Englert, Harry M. Gage, Jeffrey L. Lazarus, Jr., Melvyn A. Saslow,... View Details

Web

Digital Archival Resources - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School

Mansson; Kjell Marthinsson; David R. Powers; Charles M. Roberts. Making the Automatic Factory a Reality , 1951 John T. Diebold, John Carlin Englert, Harry M. Gage, Jeffrey L. Lazarus, Jr., Melvyn A. Saslow,... View Details

01 Oct 1996
News

"Service-Profit Chain" Links Members of Service Management Unit

years, unit members have studied numerous organizations, ranging from Taco Bell to Intuit, to determine what maximizes profit and growth in service organizations. In so doing, they have formulated a key business dynamic that they term the "service-profit chain,"... View Details

Keywords: Susan Young

June 2009 (Revised March 2010)
Teaching Note

Hansson Private Label, Inc.: Evaluating an Investment in Expansion (Brief Case)

By: Erik Stafford, Joel L. Heilprin and Jeffrey DeVolder

Teaching Note for 4021 View Details

October 2000
Case

New Schools Venture Fund

By: Jeffrey L. Bradach and Nicole Tempest

A new approach to philanthropy, led by venture capitalists and the "new wealth" has emerged in the last two years. They are applying the same accountability criteria from results as they would with their investment portfolio. View Details

Keywords: Venture Capital; Philanthropy and Charitable Giving

Educators

01 Apr 1997
News

Critical Information: MIS Monitors the Ever-Changing World of IT

no longer being used as just a tactical resource, it's now fundamentally influencing business strategy and competition," says Richard L. Nolan, MBA Class of 1942 Professor of Business Administration, who teaches in the School's Management... View Details

Keywords: Elaine Gottlieb

17 Dec 2020
Research & Ideas

The 10 Most Popular Stories of 2020

Meetings A study of 3 million people confirmed what many work-from-home employees already know: We're swamped, according to research by Raffaella Sadun, Jeffrey Polzer, and colleagues. The New Rules for Remote Work: Pandemic Edition... View Details

Keywords: by Dina Gerdeman

04 Sep 2019
News

The School that Donham Built

It’s another aspect of Donham’s legacy that still inspires our community today.” This article draws on information from A Delicate Experiment: The Harvard Business School 1908–1945, by Jeffrey L. Cruikshank. View Details

Keywords: Deborah Blagg

2000
Other Article

Understanding the Drivers of National Innovative Capacity

By: Jeffrey L. Furman, Michael E. Porter and Scott Stern

Motivated by R&D productivity differences across countries, we evaluate the determinants of country-level international patenting. Our framework is built on the concept of national innovative capacity. Our results suggest that (a) patenting is well-characterized... View Details

Keywords: Economics; Growth and Development

Read Now

April 1996
Case

Seagate Associates Inc.

By: Jeffrey L. Bradach, Jay W. Lorsch and Samanta Graff

November 2019 (Revised September 2022)
Case

TripAdvisor: An Itinerary for Growth

By: Jeffrey F. Rayport, Spencer Rascoff and Susie L. Ma

In 2019, TripAdvisor was one of the best-known and most-trafficked online travel sites. For nearly 20 years, its founder and CEO Steve Kaufer had steered TripAdvisor through many phases of growth and profitability, but recently the company’s growth had started to slow.... View Details

Keywords: Business Growth and Maturation; Decision Making; Business or Company Management; Growth Management; Innovation and Invention; Brands and Branding; Operations; Customer Value and Value Chain; Information Technology; Travel Industry; Massachusetts

Educators

Web

Educating Leaders - Georges F. Doriot:Educating Leaders, Building Companies, Baker Library, Harvard Business School

historian Jeffrey Cruikshank observes. 9 Viewed as a highly original, theatrical, and sometimes provocative figure, the professor influenced generations of students whose impact on business was felt... View Details

September–October 1997
Article

Amazon.com: Portrait of a Cybercorporation

By: D. L. Louie and Jeffrey F. Rayport