Publications

August 2011 (Revised August 2011)
Supplement

What Happened at Citigroup? (B)

By: Clayton Rose and Aldo Sesia

The (B) case provides information on actions taken by Citigroup management in 2009-2010 in the aftermath of the financial crisis and massive government intervention to save the bank. It is a supplement to the (A) case. View Details

Keywords: Financial Crisis; Banks and Banking; Banking Industry; Financial Services Industry

30 Sep 2014
News

There Are Always a Million Distractions. Here's How to Silence the Noise and Pay Attention.

04 Feb 2020
Video

Dr. Prathap C. Reddy

Prathap C. Reddy, founder of India-based Apollo Hospitals, describes his early challenges of dealing with Indian government policies that discouraged setting up of private hospitals. He discusses the political... View Details

2020
Working Paper

How ESG Issues Become Financially Material to Corporations and Their Investors

By: George Serafeim

Management and disclosure of environmental, social and governance (ESG) issues have received substantial interest over the last decade. In this paper, we outline a framework of how ESG issues become financially material, affecting corporate profitability and valuation.... View Details

SSRN

19 Nov 2012
News

Happiness may bring you more money, study says

October 2001
Background Note

A Note on Team Process

By: Linda A. Hill and Maria Farkas

When tasks are highly complex, demand a diversity of skills, or require a commitment from the involved parties, teams are usually the most effective way to approach them. But a group of people working together does not automatically equally a team, and groups are often... View Details

Keywords: Competency and Skills; Decision Making; Management; Business Processes; Performance Effectiveness; Performance Efficiency; Groups and Teams; Conflict and Resolution

Educators

October 2019
Article

Correcting Consumer Misperception

By: Omar Isaac Asensio

For the well informed, taking actions to curb energy consumption from household appliances is uncomplicated. Now, research shows that simple information provision interventions can correct consumer misperceptions of the energy consumed by common appliances, offering... View Details

Keywords: Energy Conservation; Knowledge Dissemination

1984
Book

Energy Policy in America Since 1945: A Study of Business-Government Relations

By: Richard Vietor

Follows the history of government intervention in U.S. energy markets from 1945 to the present and shows how shifting market conditions of surplus and shortage and above all, price have played a determining role in the political process and U.S. fuel policy... View Details

Keywords: Political Economy; United States; Postwar Policy; Energy; Energy Sources; Policy; United States

August 1976 (Revised December 1986)
Background Note

Note on Process Observation

By: John J. Gabarro

Explains some of the dynamics of what actually happens in an effective or ineffective group. Also mentioned are a number of interventions which can be taken on by any group member to help change an ineffective group to one which operates more effectively. View Details

Keywords: Management Practices and Processes

Educators

22 Oct 2011
News

The Tale of the Dueling Economists

Article

Unregulated Emotional Risks of AI Wellness Apps

By: Julian De Freitas and Glenn Cohen

We propose that AI-driven wellness apps powered by large language models can foster extreme emotional attachments and dependencies akin to human relationships—posing risks like ambiguous loss and dysfunctional dependence—that challenge current regulatory frameworks and... View Details

Keywords: AI and Machine Learning; Well-being; Emotions; Governing Rules, Regulations, and Reforms

Article

Energy Conservation Behaviour: Three Thumbs Up For Social Norms

By: Jon M. Jachimowicz

Social norm interventions are widely used to foster residential resource conservation. Now researchers have shown that the effectivenes of providing information about others' energy use alongside messages of social approval for energy savings behaviour depends on the... View Details

Keywords: Energy Conservation; Behavior; Change

June 23, 2021
Article

Research: When A/B Testing Doesn't Tell You the Whole Story

By: Eva Ascarza

When it comes to churn prevention, marketers traditionally start by identifying which customers are most likely to churn, and then running A/B tests to determine whether a proposed retention intervention will be effective at retaining those high-risk customers. While... View Details

Keywords: Customer Retention; Churn; Targeting; Market Research; Marketing; Investment Return; Customers; Retention; Research

March 1984 (Revised November 2001)
Case

Decline of the Dollar, The: 1978

Describes the U.S. experience with floating exchange rates between 1973 and 1978, focusing on the rapid decline of the dollar in the summer of 1978. Illustrates the major determinants of the exchange rates and the role of government intervention in the foreign exchange... View Details

Keywords: Currency Exchange Rate; Government and Politics; Macroeconomics; United States

Educators

03 Sep 2013
News

Congress To Decide US Involvement In Syria As World Watches

TeachingInterests

Innovation in Business, Energy and the Environment

By: John D. Macomber

This MBA Elective is offered as a half credit classroom course and as a full credit classroom plus project course. Students investigate industries and interventions in a wide range of topics ranging from hydraulic fracturing to nutrition in urban school districts;... View Details

11 Jun 2019
Working Paper Summaries

Throwing the Baby Out with the Drinking Water: Unintended Consequences of Arsenic Mitigation Efforts in Bangladesh

Keywords: by Nina Buchmann, Erica Field, Rachel Glennerster, and Reshmaan Hussam

11 Dec 2019
Working Paper Summaries

When to Apply?

Keywords: by Katherine Coffman, Manuela Collis, and Leena Kulkarni

Article

Effect of Different Financial Incentive Structures on Promoting Physical Activity Among Adults: A Randomized Clinical Trial

By: Chethan Bachireddy, Andrew Joung, Leslie K. John, Francesca Gino, Bradford Tuckfield, Luca Foschini and Katherine L. Milkman

Importance: Few adults engage in recommended levels of physical activity. Financial incentives can promote physical activity, but little is known about how their structure influences their effectiveness; for example, whether incentives are more effective if they are... View Details

Keywords: Physical Activity; Financial Incentives; Motivation and Incentives; Money