Experience Goods - Publications - Faculty & Research

02 May 2016
Research & Ideas

Why People Don’t Vote--and How a Good Ground Game Helps

motivating those who already did support them to go out and vote. The knock-on-door effect But just because the candidates couldn’t change minds doesn’t mean minds can’t be changed. That’s the result from Pons’ final study, Will a Five-Minute Discussion Change Your... View Details

Keywords: by Michael Blanding; Communications; Public Relations

17 Sep 2021
Blog Post

Video Blog: My Experience as a Veteran in the HBS/HKS Joint Degree

Just a little about me. I grew up in a really strong military family. I was born in Okinawa, Japan. My mom and my dad were both Air Force pilots and navigators. And just like any good son, I had to do the exact opposite thing. So, for... View Details

01 Mar 2017
Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

and hospitals are starting to learn these lessons, experimenting with new models of care that emphasize more talking up front. Kaplan mentions Oak Street Health, a network of clinics serving a poor, elderly population in metropolitan... View Details

Keywords: by Michael Blanding; Health

04 Aug 2021
Research & Ideas

Worried About the Great Resignation? Be a Good Company to Come From

exodus. Generational expectations about what makes a good job are changing, employees are fatigued from the year-long pandemic and there are labor shortages everywhere. Employees have had the time and space to think about what really... View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

November–December 2020
Article

Lifting the Veil: The Benefits of Cost Transparency

By: Bhavya Mohan, Ryan W. Buell and Leslie K. John

Firms do not typically disclose information on their costs to produce a good to consumers. However, we provide evidence of when and why doing so can increase consumers’ purchase interest. Specifically, building on the psychology of disclosure and trust, we posit that... View Details

Keywords: Cost Transparency; Disclosure; Field Experiment; Cost; Trust; Consumer Behavior

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17 Dec 2018
Blog Post

Thinking of Joining a Board? Christiana Smith Shi (MBA 1986) Shares Her Experience

and enjoying board service on a mix of consumer-related boards. Can you describe your experience joining your first board? I didn't know it at the time, but the way I joined my first board was very typical, which was a referral through a... View Details

24 Jan 2023
Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

passion," he says. When employees notice that these two understandings of passion diverge, they experience uncertainty in determining what to do about it. On the one hand, employees may feel a deep appreciation for being in an... View Details

Keywords: by Sean Silverthorne

Research Summary

Overview

By: Katherine B. Coffman

Professor Coffman studies the sources of gender gaps in economically-important contexts. Her work focuses on the role of beliefs: how do stereotypes bias the beliefs that individuals hold about themselves (and others), and how do these biased beliefs shape... View Details

Keywords: Gender; Stereotypes; Diversity Management; Experiments

Article

No Unique Effect of Intergroup Competition on Cooperation: Non-competitive Thresholds Are as Effective as Competitions between Groups for Increasing Human Cooperative Behavior

By: Matthew R. Jordan, Jillian J. Jordan and David G. Rand

Explaining cooperation remains a central topic for evolutionary theorists. Many have argued that group selection provides such an explanation: theoretical models show that intergroup competition could have given rise to cooperation that is costly for the individual.... View Details

Keywords: Intergroup Competition; Threshold Public Goods Game; Multi-level Selection; Cooperation; Groups and Teams; Competition

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22 Feb 2022
News

Turning Point: Ready or Not

older than me. I leaned on my grandmother when I separated and divorced; I frantically called one of my uncles or my father when I had good news to share. I listened when my great-uncle told me how my great-great-grandfather had walked... View Details

Keywords: reflection; life experience; leadership

16 May 2024
News

On the Job

she was busy every summer, working at multiple jobs in Cleveland and beyond. York acknowledges her good luck in gaining access to so many different opportunities as a young person. She’s also grateful to HBS for subsidizing a summer... View Details

Keywords: first job; leadership; life experience; career lessons; Finance; Oil and Gas Extraction; Mining; Retail Trade

01 Mar 2024
News

Turning Point: Eternal Returns

Louisa Wong (MBA 1981) (Illustration by Gisela Goppel) Louisa Wong (MBA 1981) (Illustration by Gisela Goppel) I was born in the middle of Typhoon Gloria in 1957 and spent my early childhood in Kowloon’s Walled City, which at the time was an extremely poor and densely... View Details

Keywords: life experience; search firm; entrepreneurship

25 Aug 2022
News

Turning Point: Dream Weaver

books. How do you get out of the Bronx? Being good at science. I was valedictorian of my class at Bronx Science and that was the ticket to Harvard, a school I had only visited by watching the movie Love Story. As an undergrad, I realized... View Details

Keywords: career; life experience; Hollywood; movies; film

01 Jun 2023
News

In My Humble Opinion: Very Continental

Ngoyi at the Fund for Export Development in Africa: creating sustainable development at scale. (Courtesy of Marlene Ngoyi) Born in Brussels to Congolese parents and raised in Gabon, Marlene Ngoyi (MBA 2009) has lived and worked in countries including Guatemala, the... View Details

Keywords: Julia Hanna; investment; exports; infrastructure; life experience; finance; Finance

10 Mar 2021
News

Dream Job: Higher Ed’s New Hire

when a headhunter reached out, Lew decided to explore the opportunity at Columbia. “I’ve always encouraged members of my team to openly interview for positions that seem interesting,” she says. “When you interview for a job, you either end up feeling really, really... View Details

Keywords: Julia Hanna; investing; leadership; diversity; career experience; higher education; Colleges, Universities, and Professional Schools; Educational Services

01 Sep 2023
News

That Was Then, This Is Now

It started with a question. But before that, it started in the classroom. Tony Deifell (MBA 2002) loved the discussions in his LEAD course, taught by Professor (and now former Dean) Nitin Nohria; wanting to make them more tangible, Deifell adapted the idea of... View Details

Keywords: Photographed by Tony Deifell (MBA 2002); edited by Julia Hanna. Above: Heidi Brooks, photographed in 2003 and 2023.; life experience; family; leadership

March 17, 2021
Other Article

Beyond Pajamas: Sizing Up the Pandemic Shopper

By: Ayelet Israeli, Eva Ascarza and Laura Castrillo

A first look at how the COVID-19 pandemic impacted e-commerce apparel shopping in the US and the UK. Extensive analysis and interactive graphics utilizing millions of transactions.
While the pandemic is still playing out, our preliminary investigations... View Details

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26 Jan 2021
News

Ten Tech Books You Have To Read Before The Year Is Out

22 Dec 2014
Video

Fereshteh Zeineddin

August 2023
Case

Reimagining Hindustan Unilever (A)

By: Sunil Gupta and Rachna Tahilyani

In the fall of 2019, the CEO and MD of Hindustan Unilever (HUL), India’s largest fast-moving consumer goods (FMCG) firm, is wondering what to do about their experiments to digitize distribution. Despite three years of intense efforts, their apps to empower retailers... View Details