Filter Results:
(367)
Show Results For
- All HBS Web
(2,533)
- People (3)
- News (367)
- Research (1,697)
- Events (11)
- Multimedia (6)
- Faculty Publications (678)
Show Results For
- All HBS Web
(2,533)
- People (3)
- News (367)
- Research (1,697)
- Events (11)
- Multimedia (6)
- Faculty Publications (678)
Sort by
- 15 Mar 2024
- News
Hungry for Change
As a management consultant at Kurt Salmon, Kate Flynn (MBA 2012) often worked with clients in the packaged food industry. She saw customers asking for healthier and more sustainable foods, and she herself was seeking better options. From... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 01 Sep 2014
- News
Case Study: Declawing the Competition
in subscriber growth and customer feedback. However, the lucrative market opportunity ($8 billion, growing at 4 percent year-over-year) and the low costs of entry are attracting new competition. New cat-focused subscription boxes have... View Details
- 01 Sep 2008
- News
Mara Aspinall
1,500-person division is a leader in the emerging field of personalized medicine, which treats cancer and other diseases with customized therapies that take into account the patient’s specific genetic traits. With HBS professor Richard... View Details
- 01 Mar 2017
- News
Case Study: Moment in the Sun
stimulates the body’s circadian rhythms, cuing the production of cortisol during the day to keep you alert and melatonin at night to ready your body for rest. “It’s based on about 15 years of scientific research from NASA, the NIH, and... View Details
Keywords: Dan Morrell
- 01 Apr 1998
- News
The Cole Room: A Wealth of Resources for Job-Seekers
wide range of resources on hand. In addition, Cole Room librarians will perform customized job research for alumni for a fee. These searches can range from screening for lists of companies based on industry... View Details
- 01 Sep 2003
- News
Books
traces the experiences of nineteen new managers over the course of their first year on the job. Based on six years of intensive field research and data analysis by HBS professor Linda Hill, the book explores... View Details
- 01 Mar 2019
- News
The One That Got Away
app with a cheap, cheerful, low-friction ethos. The items in the app’s feed are customized based on your online habits, no doubt leveraging the company’s strong technology around contextual ad targeting. The... View Details
- 01 Jun 2008
- News
Faculty Books
incomes either among countries or within them. Inequalities of income and power emerge as a major societal issue alongside poverty, and the book develops alternative societal models based upon the degree of inequality in wealth and power.... View Details
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
do and what not to do) so that the analytics actually makes a difference. Books on customer analytics exist mainly in two categories: academic texts, which discuss theoretical approaches to data analysis... View Details
- 01 Apr 1997
- News
Manager's Notebook
In this new series, the Bulletin will feature occasional reports on faculty research in progress. Who Has Your Number? Customer information is the lifeblood of business. Indeed, a company's success often hinges on how well it understands... View Details
Keywords: Judith Ross
- 01 Mar 2005
- News
House of Bread on the Rise
which opened in San Luis Obispo, California, in 1996, was an instant hit, with its open kitchen where customers could watch bakers in action and smell the intoxicating aromas of breads baking all day long. It offered a simple selection of... View Details
- 20 Oct 2016
- News
Smart Moves
driver-assistance platform, which uses machine-learning technology, can provide customized daily routing advice based on prior driving patterns and the driver’s calendar and contact list. It can even let the... View Details
- 01 Dec 1999
- News
New Releases
Apparel and Textile Industries is based on eight years of study. The keys to success in an age of product proliferation, the authors found, are no longer economies of scale and cheap labor but an up-to-the-minute knowledge of what is... View Details
- 01 Jun 2016
- News
Case Study: On the Table
their experience, real estate, and logistics. In exchange, you can expand their product offerings and grow their customer segment. —Cindy Park (PLDA 12, 2013) Here are my quick thoughts based on years of... View Details
- 01 Feb 2002
- News
Church on Sunday, Work on Monday
effective business life," they write in the book's preface. "In most cases, it is not." In their analysis of this separation between spirituality and work, Nash, a senior research fellow at HBS, and McLennan, a Unitarian Universalist... View Details
- 01 Dec 2020
- News
New News
South Asian diaspora and the South Asia–curious, that launched in 2017. It’s an open tent for anyone who’s interested in the region and its people, and most of our subscribers are currently from the United States. Michael Aft: The New Paper is a subscription news... View Details
- 01 Mar 2007
- News
Courting the Poor
A BETTER MOUSETRAP: At a Magazine Luiza virtual showroom, sales staff use computers to help customers make their purchases. Photo COURTESY MAGAZINE LUIZA The inspiration for a new case can strike at any time. For HBS associate professor... View Details
- 01 Oct 1999
- News
Entrepreneur Daniel S. Bricklin: A Class Act
An extraordinary career based on the development of innovative, cutting-edge technology products was launched twenty years ago from the front row of an Aldrich Hall classroom. Crunching numbers for case studies late into the night was... View Details
Keywords: Peter K. Jacobs
- 28 Sep 2021
- News
Alumni Connections Drive Career Opportunities for Students
which was part of the appeal. I felt a connection to the customers they serve.” In his internship at Facily (conducted remotely in 2020 due to the pandemic), Westphal utilized his experience in investing to help the company gear up to... View Details
Keywords: Becca Carnahan