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- All HBS Web
(2,533)
- People (3)
- News (367)
- Research (1,697)
- Events (11)
- Multimedia (6)
- Faculty Publications (678)
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- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
told Bulletin readers that they were puzzling over how to expand the customer base of Saga, a mobile app that they cofounded to help families share stories in an audio format. They were wavering between... View Details
- 01 Mar 2007
- News
Courting the Poor
A BETTER MOUSETRAP: At a Magazine Luiza virtual showroom, sales staff use computers to help customers make their purchases. Photo COURTESY MAGAZINE LUIZA The inspiration for a new case can strike at any time. For HBS associate professor... View Details
- 01 Jun 2000
- News
Flexibility Is Key to Product Development in Internet Time
When the number of Internet-based businesses took off in the mid-1990s, many long-standing rules for product innovation were blown away. Previous models of development based on a sequential process of planning and execution are not... View Details
Keywords: Judith A. Ross
- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
that can't tell you exactly how much our customers have on deposit. We have 35-year-old systems for maintaining records on tape files. Our collection process and compliance examinations are months or years behind, largely due to... View Details
Keywords: Garry Emmons
- 01 Mar 2018
- News
3-Minute Briefing: Lisandra Rickards (MBA 2010)
one year he’s grown revenues by 44 percent and increased his customer base by 32 percent. No matter what kind of businesses we create or what kind of infrastructure is built, it can all be destroyed in the... View Details
Keywords: Julia Hanna
- 01 Dec 2016
- News
Carving a Niche
to freeride and freestyle skis that can be used to navigate obstacles and jumps in terrain parks and away from established runs. Based in Verbier, Switzerland, Hoye and cofounder Tony McWilliam started the company in 2006—the same year... View Details
Keywords: Julia Hanna
- 25 Aug 2022
- News
Action Plan: Fired Up
fundamental purpose that’s meaningful both to customers and employees,” he says. “You strive to be the best version of your customers.” That goal was relatively easy to attain in his previous role as CEO of the trendsetting headphone... View Details
- 01 Jun 2015
- News
In My Humble Opinion: Priya Paul (OPM 28, 1999)
things that were perhaps beyond our capabilities,” she recalls. “It was a period of about 7 to 10 years before any of us could take a breath because there was so much to do and so many challenges.” Today, as chairperson of the family’s Apeejay Surrendra Park Hotels,... View Details
Keywords: Julia Hanna
- 01 Mar 2006
- News
Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)
centrally, frozen, and distributed to multiple locations, thereby allowing quality control, reduced cost, and consistency. Most importantly, customers have an emotional attachment to their favorite desserts — they come back for more, and... View Details
- 01 Dec 2015
- News
Multimedia Simulation Provides Real-World Reality Check
four of these teams are then aggregated into an industry. Team members study data and collaborate on beer design, pricing, and packaging, as well as on decisions concerning manufacturing and marketing. After each round, reports are generated that include balance... View Details
- 01 Dec 2006
- News
Enron’s Legacy
quarterly earnings reports, reflecting the complexity of corporate restructurings and other long-term growth strategies. There are important implications of these differences for public company boards, even though they operate with a different shareholder View Details
- 01 Apr 2002
- News
The Simplest Taste
parlaying that one emporium into an empire of stores nationwide. Neiman Marcus introduced a number of innovations such as weekly department store fashion shows, personalized gift wrapping, a national advertising campaign (unheard of for a store not View Details
- 01 Sep 2003
- News
Incentives and Operational Excellence
common to both major corporations and mom-and-pop shops, and offered practical solutions based on his research. One case Narayanan used to illustrate his point involved a family-owned video store. Generally in the past, he said, as many... View Details
- 01 Dec 2000
- News
A Latin American Vision: New HBS Research Center Opens
in Latin America. The two-day event featured a case discussion (on Embraer, the Brazilian commercial aircraft manufacturer), presentations and analysis of new research, and discussions on the complexities of case writing throughout the... View Details
- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
technologies seldom make sense to managers, given their corporate perspective. There are two reasons for this. First, customers exert tremendous influence over managers' decisions and the directions they pursue. Since View Details
- 01 Jun 1996
- News
New Releases
Initiative at Arthur Andersen, in their new book, Broken Promises: An Unconventional View of What Went Wrong at IBM. Based on interviews with IBM executives, company records, and surveys of the company's customers, Broken Promises is a... View Details
- 01 Apr 1998
- News
Short Takes
development cycles and can't respond in mid-project to changing customer needs. But there's a solution to this dilemma, according to HBS assistant professor Stefan H. Thomke and Donald G. Reinertsen (MBA '79) of Reinertsen & Associates in... View Details
Keywords: Garry Emmons and Caroline Chauncey
- 27 Nov 2013
- News
No Bologna, Please
public in 1991. In 1993, the pair acquired St. Louis Bread Company, a 19-store chain of eat-in cafés based in St. Louis, Missouri, serving freshly baked artisanal bread, sandwiches, soups, and salads. By this point, Au Bon Pain had 250... View Details
- 01 Apr 1996
- News
Technology for Learning's Sake
face with realistic business situations right in the classroom." Building rapidly on the skill base and fiber network already in place at the School, such an initiative has indeed been launched. Progress to date has included the... View Details
Keywords: by Deborah Blagg; photo by David Zadig
- 22 Feb 2022
- News
Elevator Pitch: Good Vibrations
Illustration by Drue Wagner Illustration by Drue Wagner Bone Health Technologies Laura Yecies (MBA 1988), CEO Concept: OsteoBoost, a wearable vibration belt that is designed to treat osteopenia and prevent osteoporosis by reducing bone loss and encouraging bone growth.... View Details