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Show Results For
- All HBS Web
(2,390)
- People (8)
- News (881)
- Research (723)
- Events (3)
- Multimedia (161)
- Faculty Publications (312)
- 10 Jun 2024
- News
Leaders Need to Reframe the Return-to-Office Conversation
- 04 Aug 2014
- Video
Social Enterprise Club: A Conversation Among Co-Presidents
- 15 Apr 2024
- Video
Navigating Difficult Conversations About Family Enterprise Transitions
- 17 Jun 2021
- News
A Conversation With Moderna Leader Stéphane Bancel
- 01 Dec 1997
- News
A Conversation with John Doerr (MBA '76)
L. John Doerr (MBA '76) is widely recognized as one of the country's preeminent venture capitalists. A partner in the California VC firm Kleiner Perkins Caulfield & Byers (KPCB), he is known for backing startups that presaged entire industries in computing, software,... View Details
- 18 May 2015
- News
Changing the conversation on US infrastructure challenges
Rosabeth Moss Kanter’s interest in US transportation and infrastructure began well before Boston’s record-setting 2015 snowstorms focused national attention on the downside of deferred maintenance for aging public transit systems. In February 2014, following 20 months... View Details
- February 2020
- Article
The Many Minds Problem: Disclosure in Dyadic vs. Group Conversation
By: Gus Cooney, Adam M. Mastroianni, Nicole Abi-Esber and Alison Wood Brooks
What causes people to disclose their preferences or withhold them? Declare their love for each other or keep it a secret? Gossip with a coworker or bite one’s tongue? We argue that to understand disclosure, we need to understand a critical and often overlooked aspect... View Details
Cooney, Gus, Adam M. Mastroianni, Nicole Abi-Esber, and Alison Wood Brooks. "The Many Minds Problem: Disclosure in Dyadic vs. Group Conversation." Special Issue on Privacy and Disclosure, Online and in Social Interactions edited by L. John, D. Tamir, M. Slepian. Current Opinion in Psychology 31 (February 2020): 22–27.
- September 2017
- Article
It Doesn't Hurt to Ask: Question-asking Increases Liking
By: K. Huang, M. Yeomans, A.W. Brooks, J. Minson and F. Gino
Conversation is a fundamental human experience, one that is necessary to pursue intrapersonal and interpersonal goals across myriad contexts, relationships, and modes of communication. In the current research, we isolate the role of an understudied conversational... View Details
Keywords: Question-asking; Liking; Responsiveness; Conversation; Natural Language Processing; Interpersonal Communication; Behavior
Huang, K., M. Yeomans, A.W. Brooks, J. Minson, and F. Gino. "It Doesn't Hurt to Ask: Question-asking Increases Liking." Journal of Personality and Social Psychology 113, no. 3 (September 2017): 430–452.
- 18 Mar 2021
- News
How to End a Conversation Without Making Up an Excuse
- October 2013 (Revised May 2014)
- Supplement
The TELUS Share Conversion Proposal, Spreadsheet Supplement
By: Lucy White and Benjamin C. Esty
A proxy battle between a Canadian firm and a US hedge fund over a proposal to unify the firm's dual class share structure. View Details
- 13 Jun 2024
- News
How Leaders Should Reframe the Return-To-Office Conversation
Sustainability Talks: In Conversation with Vikram Gandhi
In this episode of ‘Sustainability Talks’ hosts Patrick Sheehan (Founder & Managing Partner, ETF Partners), Rob Genieser (Managing Partner, ETF Partners) and Remy de Tonnac (Partner, ETF Partners) are joined by special guest Vikram S. Gandhi to discuss... View Details
- November 1982
- Case
Conversion Training at New England Telephone (A)
By: D. Quinn Mills and E. Mary Lou Balbaky
Mills, D. Quinn, and E. Mary Lou Balbaky. "Conversion Training at New England Telephone (A)." Harvard Business School Case 383-099, November 1982.
- 18 Jun 2020
- News
HBS Community Conversation on Race: June 11, 2020
- 11 Mar 2020
- News
Zooming into Remote Work: A Virtual Conversation
- 17 Sep 2019
- Video
A Conversation with AMP Women on Applying
- January 2010 (Revised February 2010)
- Case
IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion
This case illustrates the challenges associated with matching staffing levels with variable workload in retail stores and highlights how decisions related to staffing and scheduling affect operational performance and the quality of labor at the stores. The case... View Details
Keywords: Customer Satisfaction; Employees; Market Transactions; Service Delivery; Service Operations; Performance Improvement; Retail Industry
Ton, Zeynep. "IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion." Harvard Business School Case 610-051, January 2010. (Revised February 2010.)