Continuous Delivery - Publications - Faculty & Research

04 Jun 2001
What Do You Think?

What’s the Future of the Subscription Model?

and GE's exit from the jet engine business and entry into the "thrust service" business, guaranteeing the on-demand delivery of various levels of power to jet aircraft. The subscription model, by tying a company's success to its... View Details

Keywords: by James Heskett

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

early 1990s to reflect the increasing use of networks. Then later in the 1990s, Microsoft once again began "re-architecting" its component base to facilitate the delivery of "Web services," applications that can be... View Details

Keywords: by Sean Silverthorne

25 Mar 2019
Research & Ideas

The Secret Life of Supply Chains

category also has the highest percentage of STEM workers, these results argue for increased investment in training in those skills—and perhaps increasing high-skilled immigration as well. “If we want to continue to grow our economy and... View Details

Keywords: by Michael Blanding; Manufacturing; Service

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

One might expect first-time entrepreneurs to pick up speed as they churn out more products, but new research finds that nascent firms typically launch second products six weeks later than originally planned. What’s more, with each successive product, delays View Details

Keywords: by Rachel Layne

12 Jun 2012
First Look

First Look: June 12

Anand Piramal and his team sought to "democratize healthcare" in India through the development of a new service delivery model. If Henry Ford could build and deliver cars to everyone in the United States, Piramal thought, then... View Details

Keywords: Sean Silverthorne

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

capacity, shelf life, and customer demand. Such risks aren't new. In fact, "the underpinnings of problems today started two decades ago," says Craig Holmes, director of business continuity planning for Aon Risk Consultants,... View Details

Keywords: by David Stauffer

01 May 2020
What Do You Think?

Does Remote Work Mix with Organizational Culture?

Original Post We all have had conversations over the last few weeks with people working from home for the first time while sheltering from COVID-19. I've tried to use the opportunity to conduct an informal survey: How is it going? Do you think you'd like to change your... View Details

Keywords: by James Heskett

19 Oct 2021
Research & Ideas

Fed Up Workers and Supply Woes: What's Next for Dollar Stores?

and delivery delays, and explains how dollar stores have been able to defy the downward trends that have devastated brick-and-mortar retail in recent years. This interview has been edited for clarity and length. Harvard Gazette: The... View Details

Keywords: by Christine Pazzanese, Harvard Gazette; Retail

31 May 2017
What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

years later another colleague relies on Amazon for delivery of dog food to a remote location in Maine at a price comparable to the local supermarket.) There is no question that Bezos has built a retailing juggernaut, one that is capturing... View Details

Keywords: by James Heskett; Retail

September 2019 (Revised September 2019)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock

In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details

Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Applications and Software; Information Infrastructure; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia

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15 Aug 2024
Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

updates? People: Train product, technology, and security teams to understand and manage the risks of continuous integration and continuous delivery (CI/CD), the kind of... View Details

Keywords: by Hise Gibson and Anita Lynch

01 Jun 2020
What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

asked, “Is this a good time to begin thinking about prudential limits so that the brick-and-mortar stores will continue to be around when the next lockdown happens?” Perhaps the most basic question was one raised by NickC when he said,... View Details

Keywords: by James Heskett; Retail

10 Nov 2009
First Look

First Look: Nov. 10

their appeal and bundles offered by producers with a strong reputation suffer less from the negative impact of the shift to mixed bundling in online channels. What Would Peter Say? The Continuing Relevance of the Drucker Perspective... View Details

Keywords: Martha Lagace

26 Jun 2000
Research & Ideas

What’s an Internet Business Model? Ask a Health Care Professional

Industries." One key aspect of the Internet revolution to keep in mind, began Applegate, is that new business models continue to draw on essential information and values that have always driven business. "This is an evolutionary process,"... View Details

Keywords: by Martha Lagace; Health

09 Sep 2014
First Look

First Look: September 9

seeking to make their business socially acceptable and a range of non-governmental groups working to promote public welfare, labor, and minority rights. In France, where a similar coalition did not emerge, consumer credit continued to be... View Details

Keywords: Sean Silverthorne

11 Jun 2007
Lessons from the Classroom

Teaching the Next Generation of Energy Executives

You may think that being an energy executive—especially a manager in a leading oil company—might be the easiest job around. Just flip the production switch, and watch gas prices head toward $4 a gallon. But students enrolled in Harvard Business School professor Forest... View Details

Keywords: by Julia Hanna; Energy; Utilities

10 Mar 2015
Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

if your toilet blows up, you aren't going to wait two days for delivery for a part from (competitor) Amazon Prime. You need that part right now. You need it to be in stock, and you need somebody to help you understand what to do, what... View Details

Keywords: by Sean Silverthorne; Retail

02 Apr 2019
Research Event

Women Pay a Higher Career Price in Today's Always-On Work Culture

attention and suggested that they were not studying a “women’s problem” but a deeper cultural phenomenon. During his interview, he discussed the profound bond he felt with his newborn daughter as he carried her from the hospital’s View Details

Keywords: by Danielle Kost; Consulting; Service

29 May 2007
First Look

First Look: May 29, 2007

needs of the "poorest of the poor," who cannot even repay loans and therefore do not qualify as Habitat beneficiaries? How can Makar continue to innovate to achieve the greatest mission impact while maintaining funding and... View Details