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January 1997 (Revised October 1997)
Case

Guaranty Trust Bank Plc. Nigeria

A new bank rose from nothing to sixth place in Nigeria by turning its back on traditional practices (corruption, bribery, political favoritism) and adopting policies of high integrity and high employee involvement. They said it couldn't be done, but it was. The... View Details

Keywords: Ethics; Success; Banks and Banking; Banking Industry; Nigeria

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October 2001
Teaching Note

First Community Bank (B): Community Banking Group TN

By: Rosabeth M. Kanter

Teaching Note for (9-301-086). View Details

Keywords: Banking Industry

March 1990 (Revised May 1990)
Supplement

Chase Manhattan Bank (H): International Individual Bank

By: Benson P. Shapiro

Keywords: Banking Industry

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June 1990 (Revised April 1991)
Case

Deutsche Bank Group

By: Samuel L. Hayes III

Keywords: Banks and Banking; Banking Industry

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December 2004
Case

Money and Banking in America

By: Nancy F. Koehn and Stephen A. Mihm

Provides a concise overview of the critical role that money and the nation's banking system have played in the development of the U.S. economy. Tells the story of money and banking in the United States, from the earliest settlements in the colonial era through the 20th... View Details

Keywords: History; Money; Banks and Banking; United States

2012
Case

Jyske Bank B: The Bank in 2012

By: Roger Hallowell

29 Jan 2018
Working Paper Summaries

Do Banks Have an Edge?

Keywords: by Juliane Begenau and Erik Stafford; Banking

August 2002 (Revised June 2006)
Case

Great Dakota Bank: Online Banking

By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar

In 2002, Great Dakota Bank's retail division is considering how heavily it should be promoting the company's online banking service. A recent promotional campaign appears to have significantly increased enrollments in online banking, but it is unclear whether the bank... View Details

Keywords: Banks and Banking; Internet and the Web; Customer Relationship Management; Consumer Behavior; Demand and Consumers; Technological Innovation; Customer Value and Value Chain; Customer Satisfaction; Management; Service Operations; Banking Industry

September 1991
Supplement

First National Bank Corp. (B)

Describes recent proposals to change bank credit loss accounting rules. View Details

Keywords: Accounting

02 May 2017
Working Paper Summaries

The Cross Section of Bank Value

Keywords: by Mark Egan, Stefan Lewellen, and Adi Sunderam; Banking

September 2001 (Revised July 2002)
Case

Fraud Prevention at Omni Bank

By: Frances X. Frei and Hanna Rodriguez-Farrar

Omni Bank is undergoing a merger and has two important decisions ahead. First, should it enforce the use of its model-driven approach to interacting with customers at the recently acquired Friends Savings and Loan branches. Friends has a culture of personal touch with... View Details

Keywords: Mergers and Acquisitions; Business Model; Crime and Corruption; Customer Relationship Management; Decisions; Banks and Banking; Banking Industry

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April 2005 (Revised November 2008)
Case

Banco Real: Banking on Sustainability

By: Rosabeth M. Kanter and Ricardo Reisen de Pinho

ABN AMRO REAL made corporate social responsibility central to its brand, adding to customer focus and reflecting its values. Leaders developed the Bank of Value theme and implemented it through activities such as microfinance in poor communities, environmentally... View Details

Keywords: Brands and Branding; Corporate Social Responsibility and Impact; Competitive Strategy; Competitive Advantage

01 Dec 1997
News

Banking on HBS

Since his arrival in 1995 as its new president, James D. Wolfensohn (MBA '59) has set in motion sweeping cultural and operational changes at the World Bank. One of Wolfensohn's early initiatives, undertaken together with HBS and several other academic institutions, was... View Details

Keywords: Garry Emmons

March 2024
Case

Nomad: A License to Bank

By: Paul A. Gompers and Pedro Levindo

In late 2023, Lucas Vargas, CEO and co-founder of Nomad, a fintech that offered financial services in the United States for Brazilian residents, had to decide what to do to ensure the company’s continued expansion. Nomad launched its first product, a U.S. digital bank... View Details

February–March 2013
Article

The Mobile Banking and Payment Revolution

By: Sunil Gupta

Mobile technology is revolutionizing the global banking and payment industry. It offers new opportunities for banks to provide added convenience to their existing customers in developed countries and reach a large population of unbanked customers in emerging markets.... View Details

Keywords: Emerging Markets; Cross-Cultural and Cross-Border Issues; Mobile and Wireless Technology; Banks and Banking; Banking Industry

August 2020
Case

Mary Guerrero and the Advancement of Latinx Talent: Developing an Employee Resource Group at a Top Tier Bank (A)

By: Rosabeth Moss Kanter and Amy Hernandez Turcios

Mary Guerrero was a first-generation Latina and an investment banking analyst at a top tier bank on Wall Street—Bulge Bracket Bank (BBB). She was committed to increasing representation of Latinx talent at her firm. She was already doing a lot of individual work to make... View Details

Keywords: Latin America; Bank; Representation; Scale; Inclusion; Coalition; Resources; Latinx; Talent and Talent Management; Diversity; Ethnicity; Banks and Banking; Leadership

August 2001 (Revised October 2001)
Case

Shinsei Bank (C)

By: Michael Y. Yoshino and Perry Fagan

Supplements the (A) case. View Details

Keywords: Banking Industry; Japan

20 Apr 2009
Research & Ideas

Misgovernance at the World Bank

development banks, and UN agencies. Overall, the researchers say, the World Bank is quite well run—the issue is one of misgovernance, not malfeasance. "Ashwin and I highlight a setting in which fair institutions can generate unfair... View Details

Keywords: by Martha Lagace

October 2009 (Revised April 2021)
Case

Ingrid Johnson and Nedbank Business Banking

By: Michael Tushman and David Kiron

This case discusses the issue of leading change at the business banking division of Nedbank, a prominent South African bank, between 2005 and 2009. (This timeframe, beginning just 11 years after Apartheid's end, covers Ingrid Johnson's leadership of this division... View Details

Keywords: Leadership And Change Management; Leadership; Leading Change; Banks and Banking; Organizational Culture; Organizational Structure; Change Management; Leadership Style; Banking Industry; South Africa

01 Jun 2006
News

Banking on Success

Weill, in 1998. Undaunted, he turned around a flagging Bank One, where he was chairman and CEO, and sold it in mid-2004 to JPMorgan Chase, where he immediately became president and, since January, CEO. Still committed to the supermarket... View Details

Keywords: Management

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