Operational Effectiveness - Publications - Faculty & Research

18 Jun 2018
Research & Ideas

Warning: Scary Warning Labels Work!

sufficiently graphic don’t work. “San Francisco policymakers are devoting lots of time and money to fighting it out in court, and they’re operating on the assumption that text warning labels are going to work,” says HBS Marvin Bower... View Details

Keywords: by Dina Gerdeman; Advertising; Public Relations

2012
Chapter

The Confederacy of Heterogeneous Software Organizations and Heterogeneous Developers: Field Experimental Evidence on Sorting and Worker Effort

By: Kevin J. Boudreau and Karim R. Lakhani

Software development occurs in a patchwork or "confederacy" of different types of institutions (universities, small start-ups, multinational enterprises, government agencies, etc.) utilizing varied work approaches. Here we speculate on one possible explanation for this... View Details

Keywords: Innovation and Invention; Applications and Software; Product Development; Organizations; Employees; Behavior; Competition; Cooperation; Creativity; Information Technology Industry

Citation

Find at Harvard

17 Apr 2012
First Look

First Look: April 17

be able to coordinate their actions when messages' arrivals at their destinations are sufficiently correlated events. Correlation serves to fill in information gaps that arise when players are uncertain of the source of message failure, View Details

Keywords: Carmen Nobel

Web

Disruptive Innovation Online Course | HBS Online

determine which operations are critical to be done in-house and which you can outsource. Highlights Basis of Competition The Music Industry MediaTek's New Business Model Show Hide Details Concepts Determining the Scope of the Organization... View Details

28 Mar 2017
First Look

First Look at New Research, March 28

connection problems. While out-and-back routing tended to isolate operational issues, more traditional linear routings tended to offer high equipment utilization. The case offers students an opportunity to examine the View Details

Keywords: Sean Silverthorne

01 Mar 2018
News

Every Trick in the Book

store hosted 75 events with authors last year, most during the busy summer season. Even with big names such as novelist Colson Whitehead and foreign policy expert Richard Haass, the events are rarely moneymakers, Brody says—the small space can only hold 100 people—but... View Details

Keywords: April White

22 Feb 2022
News

Breaking News

business models and journalism, to support news organizations, and raise the capital to effect large-scale structural change in the industry, says Hansen Shapiro. Currently a senior research fellow at the Tow Center for Digital Journalism... View Details

Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; Information

26 Nov 2001
Op-Ed

Why Corporate Budgeting Needs To Be Fixed

changing accruals, for example—the adverse impact on company value is probably small. But rarely is the activity so benign. Usually, the shuffling of dollars results from decisions that change the operating characteristics of a company,... View Details

Keywords: by Michael C. Jensen

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

get. Alan Horn (MBA 1971) Chief Creative Officer, Disney Studios Content Business Should Lead the Way BIO It is time for business leaders to respond to the challenge of climate change in a powerful and effective way. It is clear—and... View Details

22 Jan 2013
First Look

First Look: Jan. 22

Additionally, wearing a heavy backpack affected participants' behavior. Specifically, it led them to be more likely to choose healthy snacks over guilt-inducing ones and boring tasks over fun ones. It also led participants to cheat less. Importantly, self-reported... View Details

Keywords: Sean Silverthorne

11 Nov 2013
Working Paper Summaries

Increased Speed Equals Increased Wait: The Impact of a Reduction in Emergency Department Ultrasound Order Processing Time

Keywords: by Jillian Berry Jaeker, Anita L. Tucker & Michael H. Lee; Health

13 Jun 2011
HBS Case

Mobile Banking for the Unbanked

South Africa; and M-PESA, an initiative launched by the mobile network operator Safaricom (in conjunction with Vodafone) to offer a new type of financial service to the poor residents of Kenya. Ultimately, the more successful of the two,... View Details

Keywords: by Carmen Nobel; Banking; Communications; Telecommunications

19 Aug 2021
Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

A comprehensive approach can help reinforce the impartiality of feedback and the resulting action. As a starting point in developing effective tools and systems, we recommend that leaders ask themselves: What kind of employees work in my... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

19 Jan 2022
Blog Post

From Retail to HBS: How I’m Building a Career Path at the Intersection of Arts, Culture, and Business

helped me hone my aspirations for the future (both professionally and personally), but also taught me so much about myself at my core, making me a more effective and authentic leader in the process. In addition, the alumni network was... View Details

12 Nov 2018
Blog Post

Student Portraits - Armed Forces Alumni Association

offered at most colleges. So, I settled and went to the Naval Academy to just fly jets. How I ended up underwater is a much longer story. REFLECTION ON SERVICE: Somewhere in the Pacific Ocean, a couple hundred men I helped train are View Details

12 Jun 2012
First Look

First Look: June 12

lower levels of bank distress, or were operating in less capital intensive industries, the negative effects were mitigated in aggregate. Although Depression era bank distress did stifle innovation, our... View Details

Keywords: Sean Silverthorne

22 Jul 2019
Book

How to Be a Digital Platform Leader

interest in the subject was initially stimulated by the explosive growth of the Microsoft Windows operating system. The real value of Windows, we learned, was not about the product, per se, but the applications written by independent... View Details

Keywords: by Martha Lagace

10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

its operating companies. Two weeks after the kickoff event—three fabulous days of inspirational talks by inventors, creators, and consultants—each attendee received a big box with the words "Tool Kit" on the front. It was filled... View Details

Keywords: by Nick Morgan

30 Aug 2011
First Look

First Look: August 30

CEO of Global Growth and Operations (GGO). In this new role, Rice was based in Hong Kong and in charge of GE's growth in regions outside the U.S. In March 2011, Jay Ireland, a 31-year GE veteran and corporate officer, was appointed... View Details

Keywords: Sean Silverthorne

September 2017
Case

Tencent

By: John R. Wells and Gabriel Ellsworth

Tencent had undergone many transformations since it was founded in 1998 as a simple messaging service. In 2017, it was the largest online games provider in China with a wide range of game types, China’s largest social networking service provider with several of the... View Details