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  • August 2015 (Revised October 2017)
  • Case

Turnaround at Norsk Gjenvinning (A)

By: George Serafeim
Erik Osmundsen, CEO of Norsk Gjenvinning (NG), had initiated a program to strenghten corporate governance, eliminate corruption and improve compliance, and as a result the company had experienced a turnover of almost half of its top 70 line managers and strained... View Details
Keywords: Change Leadership; Governance; Compliance; Waste Management; Environmental Impact; Social Responsibility; Industry Regulation; Regulatory Enforcement; Turnaround; Turn Around Management; Corruption; Leading Change; Change Management; Crime and Corruption; Governance Compliance; Wastes and Waste Processing; Industrial Products Industry; Norway; Scandinavia; Europe
Related
  • 06 May 2024
  • Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

International Business and Economics and Eunice Eun of Yale School of Management. It is currently in-press at Academy of Management Discoveries. Where does the conversation go when the call ends? Perlow and her colleagues didn’t set out to examine post-meeting... View Details
Keywords: by Michael Blanding

    Jay W. Lorsch

    Jay W. Lorsch is the Louis Kirstein Professor of Human Relations at the Harvard Business School. He is editor of View Details

    • Research Summary

    Customer Management in Business-to-Business Markets

    By: Das Narayandas

    Das Narayandas is engaged in ongoing research on vendor firms' management of long-term customer relationships. The initial phase of his research involved identifying vendors that stood to benefit from long-term relationships with select sets of customers and... View Details

    • 2011
    • Teaching Note

    The Haidilao Company

    By: F. Warren McFarlan, Zheng Xiaoming and Ziqian Zhao
    Haidilao Hot Pot brings customers delightful dining experiences. Like most restaurants, its workforce is mostly composed of young employees born in underdeveloped suburban areas. Instilled with the founder's unique entrepreneurial values, they are enthused and... View Details
    Keywords: Competitive Strategy; Customer Service; Employee Empowerment; Global Corporate Cultures; Organizational Values; Transformations; China; Restaurants; China
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    • October 1999
    • Case

    Overhead Reduction Task Force, The

    By: J. Richard Hackman, Ruth Wageman and John J. Gabarro
    A middle manager is about to meet with his boss to discuss her request that he head up a task force to determine how overhead can be reduced by 20%. He must decide what to address in that meeting and how the task force should be launched and led. The focus is on team... View Details
    Keywords: Leadership; Leadership Style; Management Teams; Management Style; Groups and Teams
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    • April 2010
    • Case

    George Martin at The Boston Consulting Group (A)

    By: Leslie A. Perlow and Kerry Herman
    George Martin, managing partner at The Boston Consulting Group, is worried as some of his best performers have recently pulled him aside to discuss the challenges they face managing the demands of their work lives with their desire for more predictable time with their... View Details
    Keywords: Problems and Challenges; Work-Life Balance; Management Teams; Interpersonal Communication; Jobs and Positions; Employees; Consulting Industry; Boston
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    • September 2004 (Revised January 2005)
    • Case

    IBM: Ordering Midrange Computers in Europe

    IBM Europe is trying to expand business-to-business (B2B) efforts with its large distributors of midrange systems. These efforts aim to automate many transactions and business processes, removing the need for human involvement. IBM has completed an initial project with... View Details
    Keywords: Customer Relationship Management; Information Technology; Information Infrastructure; Marketing Channels; Distribution Channels; Information Technology Industry; Computer Industry; Germany; United States
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    • January 2004 (Revised April 2004)
    • Case

    Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (A)

    By: Ashish Nanda
    This case describes how the Boston archdiocese of the Roman Catholic Church handled allegations of clergy sexual abuse during the 1990s. In 2002, the archdiocese was confronted by public revelations of how the allegations were handled. Professional organizations first... View Details
    Keywords: Conflict of Interests; Crime and Corruption; Corporate Social Responsibility and Impact; Religion; Crisis Management; Boston
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    • October 2001 (Revised November 2002)
    • Case

    Herman Miller (A): Innovation by Design

    By: Sandra J. Sucher and Stacy McManus
    Gary Van Spronsen, president of Miller SQA, has been asked to leave the thriving subsidiary he helped to reinvent to join Herman Miller's corporate initiative on innovation. Miller SQA has pioneered processes new to the Herman Miller organization, such as... View Details
    Keywords: Innovation and Invention; Product Design; Product Development; Supply Chain Management; Business Model; Organizations; Values and Beliefs; Manufacturing Industry; Consumer Products Industry
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    • 14 Jan 2015
    • News

    Harvard Business School Offers Online HBX CORe Program for Spring and Summer 2015

    • 26 Feb 2009
    • News

    HBS Hosts Colloquium on Alternative Business Models for Professional Service Firms

    • 27 Apr 2022
    • News

    Creating a Culture of Inspired Workers

    • 18 Sep 2019
    • News

    Tillerson’s exit interview

    • October 2021 (Revised May 2023)
    • Case

    Engine No.1: An Impact Investing Firm Engages with ExxonMobil

    By: Mark Kramer, Shawn Cole, Vikram S. Gandhi and T. Robert Zochowski
    ExxonMobil, the world's fifth largest source of carbon emissions, remained committed to aggressively expanding its oil & gas business despite global warming. During the COVID pandemic this strategy resulted in massive losses as the price and demand for oil declined. ... View Details
    Keywords: Carbon Emissions; Global Warming; Impact Investment Funds; Hedge Fund Activism; Leadership Development; Business Model; Renewable Energy; Resource Allocation; Decision Choices and Conditions; Governing and Advisory Boards
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    • April 1994 (Revised September 1994)
    • Case

    KENETECH Corporation

    By: William E. Fruhan Jr.
    Involves a strategic decision about how fast to ramp up sales. Improvements in technology have driven down the cost of electric power generated from wind turbines to the point where they are competitive with fossil-fuel plants. KENETECH needs to raise equity capital to... View Details
    Keywords: Renewable Energy; Borrowing and Debt; Equity; Initial Public Offering; Growth and Development Strategy; Market Entry and Exit; Going Public; Sales; Competition; Energy Industry
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    • Research Summary

    The Commercialization of Internet Infrastructure

    By: Shane M. Greenstein

    Why did commercial Internet service initially develop in some geographical areas and not others? What determines the success of businesses? What determines the value of Internet services? The research stream developed the first analysis of the Internet access... View Details

    • 2020
    • Working Paper

    Accounting for Product Impact in the Consumer Finance Industry

    By: George Serafeim and Katie Trinh
    We apply the product impact measurement framework of the Impact-Weighted Accounts Initiative (IWAI) in two competitor credit card providers within the consumer finance industry. We design a monetization methodology that allows us to calculate monetary impact estimates... View Details
    Keywords: Product Innovation; Impact; Impact Investing; Impact Measurement; ESG; ESG (Environmental, Social, Governance) Performance; ESG Ratings; Social Corporate Responsibility; Corporate Social Responsibility; Social Impact; Consumer Finance; Financial Services; Financial Inclusion; Product; Product Design; Product Positioning; Society; Corporate Social Responsibility and Impact; Personal Finance; Credit Cards; Financial Services Industry
    Related
    • February 2018 (Revised May 2019)
    • Case

    CEWD: Closing the Skills Gap

    By: William Kerr, Michael Norris and Manjari Raman
    In 2018, Ann Randazzo, executive director of the Center for Energy Workforce Development (CEWD) is assessing the organization’s performance since its 2006 founding. Founded to address an imminent retirement bubble of middle skills workers in the utilities industry,... View Details
    Keywords: Workforce Development; Industry Cooperation; Skills Gap; Middle Skills; Training; Strategic Planning; Competency and Skills; Utilities Industry; United States
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    • 27 May 2015
    • News

    You Need an Innovation Strategy