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  • February 2024 (Revised January 2025)
  • Case

AGENTS.inc: Pathways to Growth at an AI Startup

By: Frank Nagle, Manuel Hoffmann, Karoline Ströhlein and Susan Pinckney
The case describes the history of AGENTS.inc. Despite being a small startup, with only four employees, that had never had a funding round, the company boasted an impressive client portfolio including multiple Fortune 500 companies. While AGENTS.inc had been an early... View Details
Keywords: Business Growth and Maturation; Business Model; Business Startups; Small Business; Transformation; Customer Focus and Relationships; Decisions; Entrepreneurship; Venture Capital; Financial Strategy; AI and Machine Learning; Digital Platforms; Technological Innovation; Copyright; Management; Growth and Development; Market Timing; Ownership; Risk and Uncertainty; Competition; Open Source Distribution; Entrepreneurial Finance; Computer Industry; Europe; Germany
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  • 07 Dec 2015
  • Research & Ideas

The Rise of Personalized Entrepreneurial Finance and Other VC Trends

Over the last ten years, technology has reduced entire catalogues of consumer goods to devices that fit in the palms of our hands. Phones are smarter, networks are faster, and more people have access to more information than ever before.... View Details
Keywords: Re: Josh Lerner; Financial Services; Banking
  • March–April 2020
  • Article

Building A Culture of Experimentation

By: Stefan Thomke
Why don’t organizations test more? After examining this question for several years, I can tell you that the central reason is culture. As companies try to scale up their experimentation capacity, they often find that the obstacles are not tools and technology but... View Details
Keywords: Experimentation; Culture; Innovation; Online; Customer Experience; Organizational Culture; Innovation and Invention; Internet and the Web; Attitudes; Decision Making; Change; Leadership
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  • 2010
  • Chapter

Breakthrough Inventions and the Growth of Innovation Clusters

By: William R. Kerr
This report provides a comprehensive look at the role of innovation in promoting economic and social development. It examines the impact of innovation on the economic growth of developing countries and the future role of technological innovation in international... View Details
Keywords: Technological Innovation; Developing Countries and Economies; Society; Growth and Development; Climate Change; Social Issues; Industry Clusters; Business and Government Relations
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  • Research Summary

Overview

Jurgen's research focuses on the challenges and opportunites to the energy sector created by technological change and externalities, in particular those associated with greenhouse gas emissons. Specific areas of interest include the development of potential pathways to... View Details
  • Program

Managing Turbulence

Summary Even before the global pandemic, businesses and their leaders struggled with the extraordinary challenges of technological change, rapidly evolving consumer tastes, and a reconfiguration of the global economic order. COVID-19... View Details
  • April 1999
  • Teaching Note

Value Networks and the Impetus to Change: Managing Innovation: Overview Teaching Note for Module 1

By: Clayton M. Christensen
Provides instructors with an overview teaching note for the first module of the Managing Innovation course in which the disruptive technology framework is explored and used. Summarizes this framework and provides a brief synopsis of each of the cases used in the... View Details
Keywords: Change; Framework; Disruptive Innovation; Technology; Value
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    Patent Trolls: Evidence and Proposed Solutions

     

    The Growing Problem of Patent Trolling • SCIENCE • VIDEO

    View Details

    • August 2004 (Revised June 2005)
    • Case

    Fate of the Vasa, The

    By: Alan D. MacCormack and Richard Mason
    In 1628, the royal warship Vasa was launched. It was Sweden's most expensive naval vessel ever built, costing over 5% of GNP. On its maiden voyage, the ship sailed 1,400 yards in its own harbor, heeled over to the side, and then sank. One third of the 150 crew and... View Details
    Keywords: History; Risk and Uncertainty; Technological Innovation; Ship Transportation; Product Design; Technology Adoption; Failure; Business and Government Relations; Product Development; Sweden
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    • Web

    Browse All Articles, Research, & Case Studies - HBS Working Knowledge

    into what’s driving and limiting the practice of skills-based hiring. The discussion ranges from degree inflation and HR automation to workforce demographics, skills-based promotion and employee retention. Also, how technology can... View Details
    • 07 Feb 2022
    • Research & Ideas

    Digital Transformation: A New Roadmap for Success

    challenges these leaders confronted and strategies for how to address them. Organizational change is never easy, but our roundtable discussions made clear that achieving digital maturity can be an especially arduous journey, even for... View Details
    Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
    • 25 Oct 2012
    • Research & Ideas

    10 Reasons Customers Might Resist Windows 8

    School, and a leader in the field of change management. "Even in an era where young techies are looking to get the hottest and latest, people are resistant to change," she says. Microsoft's launch of the new operating system... View Details
    Keywords: by Carmen Nobel; Computer; Consumer Products

      George Serafeim

      George Serafeim is the Charles M. Williams Professor of Business Administration at Harvard Business School, where he co-leads the Climate and Sustainability Impact Lab within the Digital, Data, and Design Institute. He teaches the MBA course “Risks, Opportunities,... View Details

      Keywords: green technology; green technology; green technology; green technology; green technology; green technology; green technology
      • February 2008 (Revised December 2011)
      • Case

      Weber Shandwick: The Client Relationship Leader Program

      By: Robert G. Eccles and Kerry Herman
      In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details
      Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry
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      • September 2011
      • Case

      Driving Profitable Growth at US Auto Parts

      USAP faces extraordinary opportunities to change the way that automobiles are serviced in the US by selling parts at fair prices though online channels. View Details
      Keywords: Business Growth and Maturation; Corporate Entrepreneurship; Disruptive Innovation; Business Model; Internet and the Web; Business Strategy; Internet and the Web; Machinery and Machining; Cost Management; Auto Industry; Retail Industry; United States
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      • 05 Feb 2024
      • Research & Ideas

      The Middle Manager of the Future: More Coaching, Less Commanding

      changes in the economy than it does about firms allowing themselves to return to days of bloated, ineffective managerial ranks. Managers are handling a more complex set of technologically driven tasks that... View Details
      Keywords: by Ben Rand
      • 09 Jun 2009
      • First Look

      First Look: June 9

      potential approaches to establishing evidence of social influence in partially endogenous networks, and they may be especially persuasive in combination. Download the paper: http://www.hbs.edu/research/pdf/09-136.pdf Technology Innovation... View Details
      Keywords: Martha Lagace
      • April 1994 (Revised October 2002)
      • Case

      Frito-Lay, Inc.: A Strategic Transition (1990-1992)

      By: Lynda M. Applegate
      Describes the changes in structure, management systems, people, and processes instituted by the company. Provides students with an opportunity to explore the nature of "IT-enabled" organizational change and the process through which it is implemented. Also enables a... View Details
      Keywords: Organizational Change and Adaptation; Information Technology; Business Strategy; Food and Beverage Industry
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      • December 1998
      • Case

      Casto Travel

      By: Thomas J. DeLong and Susan Harmeling
      Maryles Casto had the vision to build the largest travel agency in Silicon Valley, mirroring the growth pattern of the entire area. In 1997 the travel business changed dramatically as airlines chose not to pay travel agencies the fees they once did. Simultaneously, the... View Details
      Keywords: Entrepreneurship; Finance; Internet and the Web; Change Management; Markets; Travel Industry
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      • 12 May 2020
      • Blog Post

      The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership

      intersection of the private and public sectors,” Pasricha says. “I’m excited by the way technology will change our urban lives." For the first half of her tenure, Pasricha led the City’s digital... View Details
      Keywords: Technology; Technology; Technology