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  • 15 Apr 2002
  • Research & Ideas

In the Virtual Dressing Room Returns Are A Real Problem

Many distinctive aspects of the textile and apparel industries present challenges to implementing electronic commerce. First, and perhaps most important, is the difficulty of accurately characterizing the product online. Many of the characteristics of a garment that... View Details
Keywords: by Jan Hammond & Kristin Kohler; Retail; Retail; Retail; Retail; Retail
  • 2009
  • Working Paper

Why Do Intermediaries Divert Search? - Companion Paper

By: Andrei Hagiu and Bruno Jullien
This companion paper contains several extensions of the model presented in our main paper - Hagiu and Jullien (2009). View Details
Keywords: Market Intermediation; Search; Two Sided Markets; Platform Design; Demand and Consumers; Motivation and Incentives; Internet and the Web; Digital Platforms; Distribution Channels; Business Strategy; Retail Industry
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  • 16 Sep 2015
  • Research & Ideas

Can Applied Economics Save Homeless Puppies?

Wagaroo, rather than to the previous owner. In return, Wagaroo uses the fee to help other dogs find homes and to support organizational operating costs. NEXT STEPS The Wagaroo team has expansion plans. For people who simply desire a... View Details
Keywords: by Carmen Nobel; Retail
  • 01 Jun 2017
  • News

Developing Insight that Has Power in Practice

The commitment to research that influences pedagogy, theory, and practice is inherent to HBS’s identity. The first field study, conducted in 1911 under the School’s Bureau of Business Research, comprised a comparative examination of the costs of View Details
  • 08 Jun 2011
  • News

A Lifestyle Entrepreneur

Keywords: Retail Trade; Retail Trade
  • 29 Mar 2017
  • Research & Ideas

The Story of Why Humans Are So Careless With Their Phones

          Silvia Bellezza is an assistant professor of marketing at Columbia Business School. Joshua M. Ackerman is an assistant professor of psychology at University of Michigan. Francesca Gino is the Tandon Family Professor of Business Administration at Harvard... View Details
Keywords: by Josh Neufeld; Retail; Retail
  • 18 Oct 2016
  • News

Leading the Way for Women Entrepreneurs

Growing up, Hayley Barna (MBA 2010) thought she was unstoppable. Then she entered the business world. “I grew up thinking I lived in a post-feminist world, “ she said. “I saw no impediment in my way based on my gender.” Six years ago, she and HBS classmate Katia... View Details
Keywords: Jennifer Myers; Birchbox; Rent the Runway; Hello Alfred; Retail Trade; Retail Trade
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

Customer Compatibility and Service Performance By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—This paper investigates the impact of customer compatibility—the degree of fit between the needs of individual customers and the capabilities of the View Details
Keywords: Sean Silverthorne
  • 15 Apr 2014
  • First Look

First Look: April 15

controls, employment at target establishments declines 3% over two years post buyout and 6% over five years. The job losses are concentrated among public-to-private buyouts and transactions involving firms in the service and retail... View Details
Keywords: Sean Silverthorne
  • 28 Jun 2011
  • News

Bold Ascent

Baka: Hiking in Marin County with daughter, Isabella Sunshine. Photo courtesy Tim Baka Tim Baka (MBA ’93) is a self-confessed “numbers guy” who doesn’t wear a tie. As cofounder and president of SlingFin, a Berkeley, California-based startup that provides... View Details
Keywords: hiking; Retail Trade; Retail Trade
  • 04 Nov 2020
  • News

The Long View: Persevering Through Past Crises

Fienning, MBA Class of 1970, Section C. Five years after graduation, I was a partner in a mobile-home retailing company in Greensboro, North Carolina. I was a bachelor, living in a mobile home, and trying to create a manufactured housing... View Details
  • 10 Apr 2007
  • First Look

First Look: April 10, 2007

media content. Raises issues of how technology interacts with creative processes and outcome possibilities, and also invites discussion of strategic and organizational questions raised by the very different business models of the company's different View Details
Keywords: Martha Lagace
  • 30 Mar 2015
  • Research & Ideas

Managing the Family Business: Preparing to Sell

cycle(s) and get ahead of the curve. They understand the family's cash needs, now and in the future, along with its true strengths and weaknesses. They want to educate themselves about the differences between families with operating... View Details
Keywords: by Jonathan Pellegrin; Retail; Retail
  • August 1994
  • Case

Saturn Corp.'s Module II Decision

In the Spring of 1994, Saturn Corp. was setting sales records by attracting more than 25,000 buyers per month. Saturn officials believed there was a long-term opportunity to sell 400,000 to 500,000 cars per year in the United States and selected international markets.... View Details
Keywords: Cost vs Benefits; Production; Expansion; Retail Industry; Retail Industry; Retail Industry; Tennessee; United States
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  • 15 Mar 2016
  • First Look

March 15, 2016

intelligent software for efficient order delivery, and a customer friendly online interface. Ocado's customer base had expanded beyond the wealthy to include middle-income consumers; even with a delivery charge, grocery shopping through Ocado was, in many cases, as... View Details
  • March 2018 (Revised March 2018)
  • Supplement

Sandlands Vineyards

By: Benjamin C. Esty and Greg Saldutte
Approximately 80% of the wineries in the US breakeven or lose money. An even greater percentage lose money on an economic basis (i.e., after a charge for the cost of equity). Tegan Passalacqua is a successful, young, Californian winemaker who specializes in making... View Details
Keywords: Wine; Winery; Vineyard; Market Attractiveness; Porter's 5 Forces; Capital Investment; Industry Attractiveness; Performance Analysis; Napa Valley; Agriculture; Entrepreneurship; Business Strategy; Competitive Strategy; Competitive Advantage; Vertical Integration; Segmentation; Food; Supply Chain; Industry Structures; Retail Industry; Retail Industry; United States; California; Napa Valley
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  • August 2007 (Revised February 2008)
  • Case

Gome Electronics: Evolving the Business Model

By: Regina M. Abrami, William C. Kirby, F. Warren McFarlan, Gao Wang, Fei Li, Tracy Manty and Waishun Lo
After 20 years of expansion, Gome Electronics has become China's largest consumer electronics retailer. It has opened stores in almost every province in China, acquired some of its competitors, and went public in Hong Kong. However, it has begun to experience a... View Details
Keywords: Business Model; Distribution Channels; Growth and Development Strategy; Information Technology; Industry Growth; Marketing Strategy; Business Growth and Maturation; Product; Retail Industry; Retail Industry; China
Related
  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

the scientists themselves. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52220 January 2017 American Economic Review Are Online and Offline Prices Similar? Evidence from Large Multi-Channel Retailers By: Cavallo,... View Details
Keywords: Sean Silverthorne
  • Profile

Sara Roedner

Director of Operations of the 2011 Retail & Luxury Goods Club conference and will be one of the conference vice presidents next year. "Managing panelists, speakers, and vendors simulates the... View Details
  • 13 Apr 2010
  • First Look

First Look: April 13

Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between... View Details
Keywords: Martha Lagace