Publications

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

intra-organizational partnerships, facilitating alignment and partnership with external constituents: customers, suppliers, and communities. The Balanced Scorecard: From Measurement To Management We... View Details

Keywords: by Robert S. Kaplan & David P. Norton

2009
Working Paper

Don't Just Survive - Thrive: Leading Innovation in Good Times and Bad

By: Lynda M. Applegate and J. Bruce Harreld

Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global financial crisis provides a mandate for restructuring. But survival is not the end goal. In fact, cost cutting and restructuring are simply... View Details

Keywords: Organizational Change and Adaptation; Risk Management; Leading Change; Innovation and Management; Crisis Management; Growth and Development Strategy

October 2021 (Revised January 2022)
Supplement

Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (C)

By: Linda A. Hill and Emily Tedards

This case is the third installment in a series about the 10-year cultural and digital transformation of Pfizer’s Global Clinical Supply organization. In 2011, Michael Ku became Pfizer’s Vice President of Global Clinical Supply (GCS) after the company had undergone... View Details

Keywords: Clinical Supply Chain; COVID-19; Vaccine; Agile; Innovation and Invention; Change Management; Organizational Culture; Transformation; Leadership; Corporate Strategy; Health Pandemics; Crisis Management; Mission and Purpose; Health Care and Treatment; Supply Chain Management; Digital Transformation

Article

Technology, Identity, and Inertia: Through the Lens of 'The Digital Photography Company'

By: Mary Tripsas

Organizations often experience difficulty when pursuing new technology. Large bodies of research have examined the behavioral, social, and cognitive forces that underlie this phenomenon; however, the role of an organization's identity remains relatively unexplored.... View Details

Keywords: Change Management; Disruptive Innovation; Organizational Culture; Behavior; Cognition and Thinking; Identity; Perception; Technology Adoption

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2023
Working Paper

LALIGA—From a Soccer Competition Organizer to a Global Player in the Sports and Entertainment Industry

By: Stephen A. Greyser, Kenneth Cortsen and Juan Fuentes Fernández

LALIGA, the first- and second-tier professional soccer league (known as “football” outside of the U.S. and Canada) in Spain, enters its 100th soccer season later this decade. The most popular game in the world (Giulianotti, 2012) has gone through many changes since... View Details

Keywords: Soccer; ＂Sports Organizations,; Business History; Strategy; Brands and Branding; Technology Adoption; Sports Industry

October 2017 (Revised October 2020)
Case

Coaching Makena Lane

By: Ethan Bernstein and Om Lala

Makena Lane has a gift for producing results, even in the challenging retail context of the 2010s, but she also has a knack for “ruffling some feathers” in the process. Recruited to a Fortune 500 grocery and pharmacy retailer after climbing to Associate Principal in... View Details

October 2014
Background Note

Leader-as-Architect: Alignment

By: Ethan Bernstein, Ryan Raffaelli and Joshua Margolis

Part of a leader's job is to equip the organization to transform inputs into outputs by defining organizational strategy, shaping organizational identity, and then managing four organizational components—formal organizational structure, culture, people, and critical... View Details

Keywords: Organization; Resource Management; Leadership; Business Processes; Design; Organizational Design; Identity; Strategy; Resource Allocation; Strategic Planning; Alignment

In Fit In, Stand Out, McGarvie presents her breakthrough program that will help you become a more effective leader. She reveals how integration and transformation function as the yin and yang of business, working together and balancing each other to form... View Details

April 2002
Case

Paula Evans and the Redesign of the Cambridge Rindge and Latin School (C)

By: Linda A. Hill and Kristin Doughty

Supplements the (A) case and Bobbie D'Alessandro and the Redesign of the Cambridge Rindge and Latin School. View Details

Keywords: Problems and Challenges; Organizational Change and Adaptation; Change Management; Strategy; Secondary Education; Restructuring; Leadership; Education Industry; Cambridge

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01 Jun 2025
News

Alumni and Faculty Books

are taking us to a much better world. Certainty: How Great Bosses Can Change Minds and Drive Innovation By Mike Mears (MBA 1975) Fast Company Press Our Stone Age brains are hardwired for survival View Details

October 2022
Article

Revisiting Extraversion and Leadership Emergence: A Social Network Churn Perspective

By: Blaine Landis, Jon M. Jachimowicz, Dan J. Wang and Robert W. Krause

One of the classic relationships in personality psychology is that extraversion is associated with emerging as an informal leader. However, recent findings raise questions about the longevity of extraverted individuals as emergent leaders. Here, we adopt a social... View Details

Keywords: Extraversion; Social Networks; Emergent Leadership; Leadership Development; Personal Characteristics; Perception

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01 Jun 2023
News

Alumni and Faculty Books

the China business as part of a global portfolio, under a range of geopolitical scenarios. The Imperfectionists: Strategic Mindsets for Uncertain Times By Robert McLean and Charles Conn (MBA 1990) Wiley The world is View Details

Keywords: Publishing Industries (except Internet); Information

30 Apr 2019
First Look

New Research and Ideas, April 30, 2019

engagement? To answer these questions, we utilized self-determination theory to examine whether reward satisfaction predicted employee well-being, job satisfaction, intrinsic motivation, and affective commitment, as well as valuable View Details

Keywords: Dina Gerdeman

2022
Book

Purpose + Profit: How Business Can Lift Up the World

By: George Serafeim

The roadmap and best practices to reap the enormous value that can emerge when your business prioritizes social and environmental goals—such as climate change, diversity and inclusion, and sustainability—right alongside the pursuit of profit.

We not only... View Details

Keywords: ESG (Environmental, Social, Governance) Performance; Profitability; Business And Society; Organizations; Mission and Purpose; Goals and Objectives; Social Issues; Environmental Sustainability; Value Creation; Organizational Change and Adaptation

07 Dec 2021
Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

about the thinking that informs their decision-making. This work will ultimately lay the foundation for both leader and organizational growth. Hise O. Gibson is a senior lecturer in the Technology View Details

Keywords: by Hise Gibson and Shawnette Rochelle

September 2024 (Revised March 2025)
Case

Burn the Gondolas? Venice, the Ghetto, and the Seasons of Capitalism

By: Sophus A. Reinert, Charlotte Robertson and Robert Fredona

This case uses the history of Venice—from the driving of the first pylons in the lagoon to the abdication of the city’s last doge, across the ages of Marco Polo and Vivaldi—to explore the invention and global diffusion of capitalism, as well as the cyclical rise and... View Details

Keywords: Transformation; History; Power and Influence; Prejudice and Bias; Economic Systems; Italy

15 Dec 2024
News

Alumni and Faculty Books

Through these narratives, it invites the reader to reflect, not just on what you eat, but on how food fits ihow they engage with food in their everyday life without guilt, without judgment—just curiosity and understanding. She unveils... View Details

Keywords: Publishing Industries (except Internet); Information

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

‘The requirements have changed’ In a world where business is reckoning with issues like climate change, racial inequities, and gender bias, “we’re going through a massive transformation in leadership,”... View Details

Keywords: by Lane Lambert

January 2025 (Revised March 2025)
Case

Gavi and the 'Next' Pandemic

By: Tarun Khanna and Kerry Herman

In 2025, CEO Dr. Sania Nishtar and her team consider the lessons the Global Alliance for Vaccine and Immunizations (GAVI) learned from the pandemic. GAVI successfully brought COVID-19 vaccines to large swaths of the undeveloped and under-developed world by pooling... View Details

Keywords: Developing Countries and Economies; Health Care and Treatment; Health Pandemics; Crisis Management; Success; Innovation and Invention; Service Delivery; Organizational Change and Adaptation; Strategic Planning; Pharmaceutical Industry; Africa