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  • November 1995
  • Case

Transformation of Pratt & Whitney North Haven (C)

By: H. Kent Bowen, Linda A. Hill, Andrew P. Burtis, Sylvie Ryckebusch and John Schiavone
As part of the Pratt & Whitney North Haven restructuring effort, Ed Northern and his business unit managers are encouraging workers to make decisions and take an active role in improving the manufacturing process at North Haven. Business Unit Manager Tom Hutton has... View Details
Keywords: Restructuring; Decisions; Capital; Human Resources; Agreements and Arrangements; Production; Problems and Challenges
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Bowen, H. Kent, Linda A. Hill, Andrew P. Burtis, Sylvie Ryckebusch, and John Schiavone. "Transformation of Pratt & Whitney North Haven (C)." Harvard Business School Case 696-068, November 1995.
  • October 2010
  • Supplement

Toyota Recalls (C): Bumpy Road Ahead

By: John A. Quelch, Carin-Isabel Knoop and Ryan Johnson
Between February and July 2010, Toyota sales recover thanks to the use of extensive PR and sales incentives. Yet recalls continue. Can Toyota stem the tide and correct its organizational flaws to address the underlying issues? View Details
Keywords: Safety; Organizational Change and Adaptation; Sales; Auto Industry
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Quelch, John A., Carin-Isabel Knoop, and Ryan Johnson. "Toyota Recalls (C): Bumpy Road Ahead." Harvard Business School Supplement 511-042, October 2010.
  • November 1996 (Revised December 1996)
  • Case

Rogers Communications, Inc.: The Wave

By: John A. Deighton, Karsten Voermann and Reginal Gilyard
Rogers Communications, Inc., Canada's largest cable television provider, is deciding how it should respond to developments that appear to portend the convergence of its industry with the computing and telecommunications industries. In particular, it is investigating... View Details
Keywords: Decisions; Innovation and Invention; Marketing Strategy; Market Entry and Exit; Internet and the Web; Mobile and Wireless Technology; Consumer Behavior; Technology Adoption; Telecommunications Industry; Canada
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Deighton, John A., Karsten Voermann, and Reginal Gilyard. "Rogers Communications, Inc.: The Wave." Harvard Business School Case 597-050, November 1996. (Revised December 1996.) (request a courtesy copy.)
  • 07 Apr 2009
  • First Look

First Look: April 7, 2009

nonempty and coincides with the set of weakly setwise stable matchings. For strongly substitutable preferences, the set of pairwise stable matchings coincides with the set of setwise stable matchings. How to Market in a Downturn Authors:John View Details
Keywords: Martha Lagace
  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

demand." John Van Slyke commented that "business people have the leadership skills and command over the kind of technology that is needed, (but) the record of business, particularly the financiers, has been to distort health... View Details
Keywords: by Jim Heskett; Health
  • 11 May 2010
  • First Look

First Look: May 11

entrepreneur or as an investor. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/810072-PDF-ENG U.S. Healthcare Reform: International Perspectives Arthur A. Daemmrich and Elia PineiroHarvard Business School Case 710-040 The... View Details
Keywords: Martha Lagace
  • 24 Nov 2009
  • First Look

First Look: Nov. 24

these effects are particularly strong in stable environments, and we identify empirical strategies that can tease out the true performance impact of high-level choices.   Cases & Course MaterialsAdult Life Stages John View Details
Keywords: Martha Lagace
  • January 2013 (Revised March 2015)
  • Case

Hudson Yards—The Other Side of the Tracks?

By: Christopher M. Gordon, John D. Macomber, A. Eugene Kohn and Lisa Strope
Stephan Ross, CEO of Related Companies, is considering an opportunity to invest $1 billion for the air rights over the Hudson Rail Yards in New York City. The investment would allow Related to build a platform over the operating rail tracks and develop this blighted... View Details
Keywords: Real Estate; Property; Growth and Development Strategy; Urban Development; Real Estate Industry; New York (city, NY)
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Gordon, Christopher M., John D. Macomber, A. Eugene Kohn, and Lisa Strope. "Hudson Yards—The Other Side of the Tracks?" Harvard Business School Case 213-040, January 2013. (Revised March 2015.)
  • November 2004 (Revised September 2007)
  • Case

The Mitchell Family and Mitchells/Richards

By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term... View Details
Keywords: Family Business; Customer Relationship Management; Knowledge Management; Service Delivery; Organizational Culture; Expansion; Information Technology; Retail Industry
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Edmondson, Amy C., John A. Davis, Corey B. Hajim, and Kelly Mulderry. "The Mitchell Family and Mitchells/Richards." Harvard Business School Case 605-047, November 2004. (Revised September 2007.)
  • Article

Colorblindness and Diversity: Conflicting Goals in Decisions Influenced by Race

By: Michael I. Norton, Joseph A. Vandello, Andrew Biga and John M. Darley
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Norton, Michael I., Joseph A. Vandello, Andrew Biga, and John M. Darley. "Colorblindness and Diversity: Conflicting Goals in Decisions Influenced by Race." Social Cognition 26, no. 1 (2008): 102–111.
  • 14 Feb 2012
  • First Look

First Look: February 14

structuring social sector management programs in order to educate cross-sector leaders capable of addressing critical societal problems. Organizational Errors: Directions for Future Research Authors:Paul S. Goodman, Rangaraj Ramanujam, View Details
Keywords: Carmen Nobel
  • August 2022
  • Article

The Bulletproof Glass Effect: Unintended Consequences of Privacy Notices

By: Aaron R. Brough, David A. Norton, Shannon L. Sciarappa and Leslie K. John
Drawing from a content analysis of publicly traded companies’ privacy notices, a survey of managers, a field study, and five online experiments, this research investigates how consumers respond to privacy notices. A privacy notice, by placing legally enforceable limits... View Details
Keywords: Choice; Purchase Intent; Privacy; Privacy Notices; Warnings; Assurances; Information Disclosure; Trust; Consumer Behavior; Spending; Decisions; Information; Communication
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Brough, Aaron R., David A. Norton, Shannon L. Sciarappa, and Leslie K. John. "The Bulletproof Glass Effect: Unintended Consequences of Privacy Notices." Journal of Marketing Research (JMR) 59, no. 4 (August 2022): 739–754.
  • 19 Jul 2011
  • First Look

First Look: July 19

case:http://cb.hbsp.harvard.edu/cb/product/711452-PDF-ENG BlackRock Solutions Kenneth A. Froot and Scott WaggonerHarvard Business School Case 211-082 The BlackRock Solutions case examines the different functions and economics of a global... View Details
Keywords: Sean Silverthorne
  • 15 Dec 2015
  • First Look

December 15, 2015

forthcoming Journal of Marketing Research The Role of (Dis)similarity in (Mis)predicting Others' Preferences By: Barasz, Kate, Tami Kim, and Leslie John Abstract—Consumers readily indicate liking options that appear dissimilar—for... View Details
Keywords: Carmen Nobel
  • 17 Oct 2017
  • First Look

First Look at New Research and Ideas, October 17, 2017

Research Data Uncertainty in Markov Chains: Application to Cost-Effectiveness Analyses of Medical Innovations By: Goh, Joel, Mohsen Bayati, Stefanos A. Zenios, Sundeep Singh, and David Moore Abstract—Cost-effectiveness studies of medical... View Details
Keywords: Sean Silverthorne
  • 03 Aug 2016
  • Research & Ideas

Ominous Background Music Is Bad for Sharks

sharks can affect efforts to save them. “Negative public opinion and fear of sharks continues to hinder conservation efforts,” says Elizabeth Keenan, an assistant professor in the Marketing unit of Harvard Business School, and a co-author of the study along with Andrew... View Details
Keywords: by Carmen Nobel; Media & Broadcasting
  • 03 Jun 2015
  • What Do You Think?

Is the Time Right for Self-Management?

and form teams ("circles"). The guidelines for the effort are spelled out in a 30-page "Constitution" used as the basis for orienting associates to the new form of organizing work. Self-management is not a new idea. For example, it was adopted at... View Details
Keywords: by James Heskett; Retail
  • 04 Mar 2015
  • What Do You Think?

Can a Laissez-Faire Approach Fix Labor Market Inequality?

growing discrepancy (in incomes) will not fix itself, and needs yet another public/private initiative to bring our labor up to global competitiveness." John Stengrevics sounded the call for government involvement this way: Walmart's... View Details
Keywords: by James Heskett; Retail
  • 03 Apr 2013
  • What Do You Think?

Will Women Leaders Influence the Way We Work?

John Croft felt that "the idea of different leadership styles among men and women is poorly thought through . People forget that leadership is about the people being led, not the leader . I think you would only find sex-based... View Details
Keywords: by James Heskett
  • 2007
  • Book

Business Solutions for the Global Poor: Creating Social and Economic Value

By: V. Kasturi Rangan, John A. Quelch, Gustavo Herrero and Brooke Barton
Keywords: Poverty; Society; Economics; Value
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Rangan, V. Kasturi, John A. Quelch, Gustavo Herrero, and Brooke Barton. Business Solutions for the Global Poor: Creating Social and Economic Value. John Wiley & Sons, 2007.
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