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  • 08 Apr 2014
  • First Look

First Look: April 8

August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer satisfaction and financial... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2004
  • Research & Ideas

What Great American Leaders Teach Us

business encyclopedias, and other sources. In many cases, these individuals were cited for the advances that they made in American business—opening new markets, creating new industries, instituting modern management practices, or... View Details
Keywords: by Sean Silverthorne
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

and complementary effects across channels to provide sales forecasting, promotion planning, and customer relationship management guidance to multichannel managers. We investigate three contingencies in a sales analysis of a leading U.S.... View Details
Keywords: Martha Lagace
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

substantially expanded social value, but also pose unusually difficult challenges because the merging entities are often strikingly different in philosophy and operating styles as well as in scale. We examine three examples—Ben and... View Details
Keywords: Martha Lagace
  • 31 Jul 2015
  • Research & Ideas

The Faculty Reader: Who is Reading What This Summer?

books about leadership. First, Simple Rules: How to Thrive in a Complex World by Donald Sull and Kathy Eisenhardt distills years of research down to several core principles, accompanied by a wealth of real-life examples, to help us all make sense of View Details
Keywords: by Carmen Nobel; Information; Publishing
  • 01 Dec 1999
  • News

A Class Act

in 1949 following a successful postwar experiment with seven secretaries, changed all that. The lively, conversational style of "Pioneer Class Secretary" Robert R.C. Miller's (MBA 6/'48) first submissions sets the stage for years to come:... View Details
Keywords: Nancy O. Perry
  • 27 Nov 2006
  • Research & Ideas

Manly Men, Oil Platforms, and Breaking Stereotypes

of dimensions, from leadership style to negotiation skills to work values, but neglects the organizational features that underlie such differences. This body of research runs the risk of reifying differences, of making them seem natural.... View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

resulting wine. This decision is further complicated by the fact that ripe Riesling grapes can be vinified in two ways, resulting in two different styles of wine. Their relative prices would depend on the uncertain preference of consumers... View Details
Keywords: Martha Lagace
  • 12 Jun 2018
  • First Look

New Research and Ideas, June 12, 2018

Management Journal The Ethnic Migrant Inventor Effect: Codification and Recombination of Knowledge Across Borders By: Choudhury, Prithwiraj, and Do Yoon Kim Abstract—Ethnic migrant inventors may differ from locals in terms of the... View Details
Keywords: Dina Gerdeman
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

Evaluation Framework for Product Take-Back Policies Authors:Michael W. Toffel, Antoinette Stein, and Katharine L. Lee Abstract Manufacturers are increasingly being required to adhere to product take-back regulations that require them to View Details
  • March 2022 (Revised November 2022)
  • Case

When Should CEOs Speak Out Publicly? The 2021 Georgia Voting Law

By: William W. George, Hubert Joly and Amram Migdal
This case describes the March 2021 passage of a voting and elections law in the U.S. state of Georgia and reactions by corporations and corporate leaders to the law. Included are a brief history of voting rights in the United States and Georgia and an overview of the... View Details
Keywords: Voting Rights; CEO Activism; Communication; Communication Intention and Meaning; Communication Strategy; Forms of Communication; Announcements; Spoken Communication; Decision Making; Judgments; Voting; Demographics; Nationality; Race; Geography; Geographic Location; Geopolitical Units; Country; Government and Politics; Government Administration; Government Legislation; Political Elections; History; Law; Laws and Statutes; Rights; Leadership; Leadership Style; Management; Management Skills; Relationships; Business and Community Relations; Business and Government Relations; Business and Stakeholder Relations; Social Psychology; Status and Position; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; United States; Georgia (state, US)
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  • 01 Sep 2018
  • News

September 2018 Alumni and Faculty Books

business. These essential insights for enduring and optimizing the middle miles will outfit managers to find their way through the messy middle of any bold project or new venture. Denial: How Refusing to Face the Facts about Our Autism... View Details
  • 01 Mar 2017
  • News

Alumni and Faculty Books for March 2017

do? Answering these questions will help identify the “gap” in our behavioral style that we can then bridge by using the three Cs: clarity, conviction, and customization. Molinsky has found that many people who confront what they were... View Details
  • April 2025
  • Case

Lisa Su and AMD (A)

By: Joshua D. Margolis, Matthew Preble and Dave Habeeb
This multimedia case study focuses on CEO Lisa Su’s turnaround and subsequent transformation of the technology company Advanced Micro Devices, Inc. (AMD). When Su accepted the top position in 2014, AMD was on the verge of collapse. Su focused on the company’s culture,... View Details
Keywords: Turnaround; Change Management; Transformation; Decision Making; Globalized Markets and Industries; Government and Politics; AI and Machine Learning; Innovation and Management; Innovation Strategy; Innovation Leadership; Leadership Style; Leading Change; Management; Product Design; Product Development; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Strategic Planning; Business and Shareholder Relations; Business and Stakeholder Relations; Research and Development; Business Strategy; Competitive Strategy; Competitive Advantage; Corporate Strategy; Semiconductor Industry; Computer Industry; United States; California; Texas
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  • 25 Aug 2022
  • News

September 2022 Alumni and Faculty Books

organizations which has largely overlooked the changing design of executive power and the means of senior executives, who have more leeway to construct their roles than managers at any other organizational layer. F.A.R.T.: Top Secret! No... View Details
  • 20 Jun 2019
  • News

Reframing Modern Art

Citicorp Investment Bank, first in New York, then in London. Then I came back, and for over 15 years, I worked at Institutional Investor. The last 10 of those years were as managing director of a research group that I helped to launch. By... View Details
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

clamor for accountability, it is tempting to accept the popular normative view that more accountability is better. But is it feasible, or even desirable, for nonprofit organizations to be accountable to everyone for everything? The challenge for leadership and View Details
  • 01 Sep 2020
  • News

The Devil You Don’t Know

that by that point, we will have succumbed to a Keynesian style or demand-side crisis, where people and firms are actively scaling back spending because they’ve concluded that the economic future is bleak. If so, we’d want to be sure we... View Details
  • 01 Dec 2022
  • News

December 2022 Alumni and Faculty Books and Podcasts

world’s largest and most trusted investing institutions, Vanguard serves over 30 million clients, manages more than eight trillion dollars, and is an influential industry disruptor. Now, Charles Ellis reveals the story behind Vanguard’s... View Details
  • 22 Mar 2011
  • First Look

First Look: March 22

supplement:http://cb.hbsp.harvard.edu/cb/product/911055-PDF-ENG Mochi Media Thomas Eisenmann and Amit JainHarvard Business School Case 811-056 In late 2009, the management of Mochi Media, a venture-backed startup, must decide how to... View Details
Keywords: Sean Silverthorne