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Publications

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  • All HBS Web  (1,221)
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    • News  (188)
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    • Events  (14)
    • Multimedia  (3)
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← Page 57 of 1,221 Results →
  • 18 Oct 2011
  • First Look

First Look: October 18

electoral participation. Negative shocks to income and rates of employment are also associated with increases in closure activity within counties over time. We interpret these results as consistent with involuntary consumer account... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

still hold true. But a great deal of research over the past 20 years or so have put a lot of meat on those bones. As one example, we’ve come to learn more about creating the high-trust environment that leads to engaged employees who... View Details
Keywords: by Jim Aisner; Retail
  • 01 Jun 2022
  • News

June 2022 Alumni and Faculty Books

of life work, behave, and relate to each other. To thrive in a world driven by data and powered by algorithms, we must learn to see, think, and act in new ways. We need to develop a digital mindset. But what does that mean? Some fear it... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Jun 2014
  • News

Ready for Takeoff

and the computer with one of the partner's secretaries," she recalls. She spent two-and-a-half years there, learning business at a high level. "It was like drinking from a fire hose." But something was missing. Sender felt like she still... View Details
Keywords: Dan Morrell; Air Transportation; Transportation
  • 01 Sep 2017
  • News

History’s Lessons

letter aloud to him. The black activist strongly urged the chief executive to keep it to himself. If he sent it, Douglass said, the missive would be interpreted “as a complete surrender of your anti-slavery policy, and do you serious... View Details
Keywords: Abraham Lincoln; Ernest Shackelford; Rachel Carson
  • July 2024
  • Case

Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones

By: Lauren Cohen, Richard Ryffel, Grace Headinger and Sophia Pan
Edward Jones, a wealth management advisory firm that prided itself on its interpersonal connections and face-to-face interactions, was eager to augment their services with AI capabilities. Built on 1-to-1 close-knit relationships, the firm had more than 15,000 offices... View Details
Keywords: Fintech; Innovation And Strategy; Financial Advisors; Big Data; Artificial Intelligence; Digitization; Financial Institutions; Business Strategy; Competitive Advantage; Technology Adoption; Business Plan; Technological Innovation; Interpersonal Communication; Communication Intention and Meaning; Communication Strategy; Transformation; Employee Stock Ownership Plan; Disruptive Innovation; Innovation Strategy; Innovation and Management; Innovation Leadership; Knowledge Acquisition; Knowledge Use and Leverage; Customer Relationship Management; AI and Machine Learning; Digital Strategy; Financial Services Industry; St. Louis; Missouri; United States; Canada
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Cohen, Lauren, Richard Ryffel, Grace Headinger, and Sophia Pan. "Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones." Harvard Business School Case 225-009, July 2024.
  • June 2024
  • Case

Aidoc: Building a Hospital-Centric AI Platform

By: Ariel D. Stern and Susan Pinckney
In 2023, Israel-based AI health care company Aidoc evaluated its future. The company, founded in 2016, had grown from commercializing a single AI product for radiologists to a software platform that could detect 20 conditions and immediately notify care teams of... View Details
Keywords: Business Growth and Maturation; Business Model; Business Organization; Business Startups; Disruption; Cost vs Benefits; Decision Choices and Conditions; Decisions; Private Sector; Entrepreneurial Finance; Global Range; Global Strategy; Globalized Markets and Industries; Governance Compliance; Governance Controls; Governing and Advisory Boards; Policy; Medical Specialties; AI and Machine Learning; Digital Platforms; Digital Transformation; Technology Adoption; Disruptive Innovation; Innovation and Management; Innovation Strategy; Laws and Statutes; Growth and Development Strategy; Growth Management; Distribution; Product Development; Success; Performance Efficiency; Strategic Planning; Research and Development; Risk and Uncertainty; Business Strategy; Competitive Advantage; Value Creation; Health Industry; Israel
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Stern, Ariel D., and Susan Pinckney. "Aidoc: Building a Hospital-Centric AI Platform." Harvard Business School Case 624-046, June 2024.
  • 18 Nov 2014
  • First Look

First Look: November 18

ratings for all restaurants and compare them to the arithmetic averages displayed by Yelp. Depending on how we interpret the downward trend of reviews within a restaurant, we find 19.1%-41.38% of the simple average ratings are more than... View Details
Keywords: Sean Silverthorne
  • 12 Jul 2021
  • News

Alumni Confront the COVID-19 Crisis

career in banking in 2018. “I am grateful to learn from the from practitioners, researchers, and educators who are consolidating best practices from countries throughout the world,” he says. “I am also mindful of the practical... View Details
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

organizations to leverage peer effects to improve the performance of their members. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55775 Pre-published online, October 2018 The Oxford Handbook of Group and Organizational View Details
Keywords: Dina Gerdeman
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

capabilities that enable consistent execution can also hinder learning and innovation, leaving organizations rigid and inflexible. By optimizing their processes for efficiency in the short term, organizations become brittle. In the... View Details
Keywords: Martha Lagace
  • 17 Aug 2010
  • First Look

First Look: August 17

Users will learn how to produce and interpret demand curves and calculate the price elasticity of demand. The concepts of revenue, costs, contribution margin, gross margin, and net income will be introduced... View Details
Keywords: Martha Lagace
  • 14 Jun 2016
  • First Look

June 14, 2016

Understanding Psychological Safety in Healthcare and Education Organizations: A Comparative Perspective By: Edmondson, Amy C., Monica Higgins, Sara J. Singer, and Jennie Weiner Abstract—Psychological safety plays a vital role in helping people overcome barriers to... View Details
Keywords: Sean Silverthorne
  • 20 Nov 2006
  • Research & Ideas

Open Source Science: A New Model for Innovation

The best toxicologists within the firm had a look at the results and couldn't understand them. Their external academic consultants, also toxicologists, also failed to interpret the results. Then they finally posted it onto InnoCentive. A... View Details
Keywords: by Martha Lagace
  • 12 Feb 2019
  • First Look

New Research and Ideas, February 12, 2019

formation in which investors learn about the fundamental value of an asset and trade it. We study the interaction of diagnostic expectations with two well-known mechanisms: learning from prices and... View Details
Keywords: Dina Gerdeman
  • 02 Sep 2014
  • First Look

First Look: September 2

acquired. Until we can better develop and apply contextual intelligence, failure rates for cross-border businesses will remain high, what we learn from experiments unfolding around the world will remain limited, and the promise of healthy... View Details
Keywords: Sean Silverthorne
  • 01 Jun 1997
  • News

Blockbuster Deals

disappointments? To learn more about some of the ramifications, pitfalls, and managerial issues associated with the M&A; process, the Bulletin asked a number of HBS faculty members to comment on the M&A; phenomenon from their several... View Details
Keywords: Garry Emmons and Nancy O. Perry
  • 08 Oct 2013
  • First Look

First Look: October 8

valuable information. Companies need to invest as much in learning from their start-ups as they do in making and overseeing deals. Publisher's link: http://hbr.org/2013/10/corporate-venturing/ar/1 August 2013 Harvard Business Review The... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2006
  • News

Inside Intel

had learned as a corporation how to do things that all corporations must do if they are to succeed. Two of these deserve special note. First, Intel had learned how to grow. Second, it had View Details
Keywords: Richard S. Tedlow; Hanna, Julia; technology; manufacturing; innovation; Computer and Electronic Product Manufacturing; Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing
  • Web

2018 Symposium - Race, Gender & Equity

Race, Work & Leadership: Learning about & from Black Experience Race, Work & Leadership: Learning about & from Black Experience 08–09 MAR 2018 Home Speakers Videos Agenda Arthur P. Brief Arthur P. Brief is a... View Details
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