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Show Results For
- All HBS Web
(2,615)
- People (4)
- News (615)
- Research (1,450)
- Events (12)
- Multimedia (32)
- Faculty Publications (880)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
strengthened so frustrated managers don't fall back on their own silo-protecting skills. Last, the capstone of all this work, and the point where the need for resilience is greatest and the greatest resilience is achieved, is connection: shrinking the View Details
- Web
Frequently Asked Questions | Social Enterprise | Harvard Business School
across academic departments) that is of significance to business and society. At their core is a broad research agenda, determined and driven by the faculty. How does the HBS Social Enterprise Initiative differ from the student club? Led... View Details
- Web
Planning a Class Session - Christensen Center for Teaching & Learning
process that enables greater flexibility in the discussion. Preparation should begin with the identification of a small number of core learning objectives for the session, which frame the development of a teaching plan. "Elements of... View Details
- Web
Financial Aid - Alumni
fellowship budget How You Can Help The easiest way for donors to ensure that the School remains accessible to all students regardless of their financial means is by giving to the HBS Fund . As our annual fund, the HBS Fund supports core... View Details
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
it's a core platform. Digital delivery of content to the cell phone didn't exist a few years ago, and now it's everywhere. You go six months, and it's two generations. That's something I would love to exploit in the future. Just what do... View Details
- Research Summary
Developing Organizational Capabilities to Compete
By: Michael Beer
Michael Beer’s current research focuses on the question of what makes an Effective Organization. Based on his extensive research and practice about this question Beer has identified six highly interrelated core capabilities:
- Capacity of the... View Details
- July 2018 (Revised January 2021)
- Case
RunKeeper
By: Shikhar Ghosh and Shweta Bagai
The case examines the focus of an early stage company and how venture capital can distort a founder’s view. It encompasses issues such as financing, understanding the founders’ definition of success/failure, defining and pivoting a business model, and determining the... View Details
Keywords: Early Stage Funding; Pivot; Entrepreneurship; Venture Capital; Business Model; Health Industry
Ghosh, Shikhar, and Shweta Bagai. "RunKeeper." Harvard Business School Case 819-020, July 2018. (Revised January 2021.)
- January 2015 (Revised April 2015)
- Case
Zeal: Launching Personalized and Social Learning
By: John J-H Kim and Christine S. An
Set in 2014, this case follows John Danner and his team at Zeal as they consider their product development strategy. In February 2013, serial entrepreneurs John Danner and Sanjay Noronha co-found Zeal, an education technology start up providing a web-based, mobile... View Details
Keywords: Entrepreneurship; Education Technology; MVP; Product Development; Product Market Fit; Monetization Strategy; SaaS Business Models; Education; Personalized Learning
Kim, John J-H, and Christine S. An. "Zeal: Launching Personalized and Social Learning." Harvard Business School Case 315-052, January 2015. (Revised April 2015.)
- 2010
- Book
Seven Strategy Questions: A Simple Approach for Better Execution
By: Robert L. Simons
To stay ahead of the pack, you must translate your organization's competitive strategy into day-to-day actions that will enable your company to win in the marketplace. This means channeling resources into the right efforts, striking a balance between innovation and... View Details
Keywords: Decision Choices and Conditions; Innovation and Management; Resource Allocation; Business Processes; Organizational Culture; Competitive Strategy
Simons, Robert L. Seven Strategy Questions: A Simple Approach for Better Execution. Harvard Business Review Press, 2010.
- February 2009 (Revised March 2013)
- Case
Shanghai Diligence Law Firm (A)
By: Robert G. Eccles and Catherine Zhang
Shanghai Diligence Law Firm, started in January 2006, is a rapidly growing law firm in China's burgeoning legal services market. In addition to the usual challenges facing all professional service firms (picking and retaining talent and building a desired client... View Details
Keywords: Business Startups; Compensation and Benefits; Retention; Growth and Development Strategy; Service Operations; Motivation and Incentives; Legal Services Industry; China
Eccles, Robert G., and Catherine Zhang. "Shanghai Diligence Law Firm (A)." Harvard Business School Case 409-065, February 2009. (Revised March 2013.)
- Research Summary
Overview
Yanhua Bird's research encompasses two streams: (1) entrepreneurship and social innovation — how the design and structure of alternative forms of enterprises influence their activities and success, with a focus on peer-to-peer markets and social enterprises, and (2)... View Details
- 25 Aug 2014
- Working Paper Summaries
Agglomeration and Innovation
Keywords: by Gerald A. Carlino & William R. Kerr
- 2013
- Book
Flourishing: A Frank Conversation About Sustainability
By: John Ehrenfeld and Andrew J. Hoffman
Flourishing: A Frank Conversation about Sustainability invites you into a conversation between a teacher, John R. Ehrenfeld, and his former student now professor, Andrew J. Hoffman, as they discuss how to create a sustainable world. Unlike virtually all other... View Details
Ehrenfeld, John, and Andrew J. Hoffman. Flourishing: A Frank Conversation About Sustainability. Stanford University Press, 2013. (Finalist for the 2014 Best Book Award, Social Issues in Management Division, Academy of Management.)
- 14 Jan 2019
- Op-Ed
These 4 CEOs Created a New Standard of Leadership
how food and beverages were impacting consumer health. In early 2007, she launched PepsiCo’s new mission, “Performance with Purpose.” She committed to reduce the sugar and sodium in PepsiCo’s core snacks and sodas, which generated most of... View Details
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
design process. This design rule is easy to state, but it is difficult to follow for two basic reasons. First, some core production technologies are less amenable to applying the rule than others. Second, organizations have a tendency to... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- Research Summary
Building Capabilities in Professional Service Firms
One of the most distinctive aspects of professional service firms is that the vast majority of the people who work in them are directly involved in serving clients. Long-term success in a professional service firm requires obtaining and developing the right... View Details
- March 2024 (Revised May 2024)
- Case
Amperity: First-Party Data at a Crossroads
By: Elie Ofek, Hema Yoganarasimhan and Alexis Lefort
In the summer of 2023, Amperity management was facing a critical decision on its future direction. Given the dramatic changes occurring within the digital advertising ecosystem, as concerns over consumer privacy placed limits on the ability to engage in third-party... View Details
Keywords: AI and Machine Learning; Technology Adoption; Business Strategy; Digital Marketing; Price; Product; Business or Company Management; Advertising Industry
Ofek, Elie, Hema Yoganarasimhan, and Alexis Lefort. "Amperity: First-Party Data at a Crossroads." Harvard Business School Case 524-017, March 2024. (Revised May 2024.)
- November 2008 (Revised February 2009)
- Case
Omron: Sensing Society
By: Rosabeth M. Kanter and Ethan S Bernstein
"Leading profitable growth is only part of the goal. We cannot live without breathing, but we do not live in order to take a breath,” said Omron's President and CEO, Hisao Sakuta, in 2008. Omron, a $7B global supplier of sensors, control system components, advanced... View Details
- 02 Oct 2014
- Working Paper Summaries
Bitcoin
- 16 Jul 2013
- Working Paper Summaries