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  • March 1990 (Revised June 1993)
  • Case

Analog Devices, Inc.: The Half-Life System

By: Robert S. Kaplan
The company has committed to major improvements in quality, cost, and on-time delivery performance. Despite strong senior management support, however, the actual rate of improvement was disappointing until a new measurement philosophy was introduced. The new approach... View Details
Keywords: Quality; Performance Improvement; Earnings Management; Financial Reporting; Organizational Change and Adaptation; Performance Productivity; Business or Company Management; Cost Management; Measurement and Metrics; Management Teams; Semiconductor Industry
Related
  • 16 Dec 2019
  • Research & Ideas

Taking on the Taboos That Keep Women Out of India's Workforce

wages scored 0.16 standard deviation units higher on an index of labor market engagement. Rates were even higher at 0.21 units for socially constrained women with husbands who subscribed to social norms... View Details
Keywords: by Julia Hanna

    Rawi E. Abdelal

    Rawi Abdelal is the Herbert F. Johnson Professor of International Management at Harvard Business School, the Emma Bloomberg Co-Chair of the Bloomberg Harvard City Leadership Initiative, and the European Faculty Chair of Harvard Business School’s Global... View Details

    • Research Summary

    Identity Work, Itinerant Careers, and Management Education

    I investigate how and where individuals develop, revise and consolidate identity narratives that afford them some degree of self-esteem, a sense of direction and purpose, and social legitimacy, in the context of careers that feature discontinuities, mobility and... View Details

    • 04 Nov 2015
    • Working Paper Summaries

    Do People Who Care About Others Cooperate More? Experimental Evidence from Relative Incentive Pay

    Keywords: by Dylan Minor, Pablo Hernandez & Dana Sisak
    • Article

    Red Light States: Who Buys Online Adult Entertainment?

    By: Benjamin Edelman
    This paper studies the adult online entertainment industry, particularly the consumption side of the market. In particular, it focuses on the demographics and consumption patterns of those who subscribe to adult entertainment websites. On the surface, this business... View Details
    Keywords: Online Technology; Segmentation; Film Entertainment; Demographics; Web Sites; Competition; Governing Rules, Regulations, and Reforms; Demand and Consumers; Legal Liability; Culture; Religion; Entertainment and Recreation Industry; United States
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    • 2016
    • Working Paper

    Pros vs Joes: Agent Pricing Behavior in the Sharing Economy

    By: Jun Li, Antonio Moreno and Dennis J. Zhang
    One of the major differences between markets that follow a “sharing economy” paradigm and traditional two-sided markets is that the supply side in the sharing economy often includes individual nonprofessional decision makers, in addition to firms and professional... View Details
    Keywords: Two-sided Market; Sharing Economy; Behavioral Economics; Revenue Management; Hospitality; Two-Sided Platforms; Price; Behavior; Experience and Expertise
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    • 16 May 2005
    • Research & Ideas

    Nonprofit Networking: The New Way to Grow

    Whether their mission is to protect wildlife, help disabled people, or offer financial services in developing countries, nonprofit organizations often believe they need to grow big before they can achieve significant social impact. HBS... View Details
    Keywords: by Martha Lagace
    • 18 Nov 2002
    • Research & Ideas

    Where Morals and Profits Meet: The Corporate Value Shift

    recognize that risk management is only part of the story and that the benefits of positive values go well beyond problem avoidance. I have seen this progression in some companies that initially turn to values as a damage control measure... View Details
    Keywords: by Carla Tishler
    • 04 May 2011
    • Research & Ideas

    Is Web Surfing Distracting Your Workers?

    instructor returned to the room. Only 30 percent of the kids could hold out. But instead of measuring wait time, the team measured the ability of children to complete actual work tasks—folding paper per... View Details
    Keywords: by Michael Blanding
    • 2018
    • Speaking truth: Mobilizing Change Through Artistic Expression

    How I Found My Voice

    • May 2006 (Revised November 2006)
    • Case

    Willa Seldon at Tides Center (A)

    By: Linda A. Hill and Emily Stecker
    Willa Seldon, an African-American woman with 16 years of for-profit experience, was hired as executive director of Tides Center, a nonprofit in San Francisco, CA. Tides Center was a fiscal sponsor dedicated to supporting individuals and groups working toward social... View Details
    Keywords: For-Profit Firms; Nonprofit Organizations; Transition; Change Management; Leadership Style; Performance; Customer Satisfaction; San Francisco
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    • May 2014
    • Article

    How to Outsmart Activist Investors

    By: Bill George and Jay W. Lorsch
    We offer opinions on how management and corporate boards of directors can best manage investor relations with activist stockholders such as hedge funds who are demanding major changes within a corporation to improve stockholder return. Beverage industry firm PepsiCo is... View Details
    Keywords: Investment Activism
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    • August 2021
    • Case

    Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19

    By: Karen G. Mills, Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez and Gabriella Elanbeck
    Keywords: Diversity Management; Diversity Training; Cultural Change; Cultural Diversity; Inclusion; Inclusive Growth; Inclusive Hiring; Hiring; Hiring Of Employees; Recruiting; Performance Management; Change Leadership; Race And Ethnicity; Racial Bias; Racial Disparity; Racial Injustice; Racial Tensions; Racism; Organization; Organization Process; Organization Structure; Structural/institutional Racism; Leadership And Change Management; Leadership And Managing People; Leading; Gender Bias; Discrimination; Inequalities; Inequality; Social Change; Employee Attitude Development And Empowerment; Employee Bonding; Employee Empowerment; Employee Engagement; Employee Fairness; Employee Morale; Employee Performance Management; Employee Relations; Company Culture; Company Values; Values; COVID-19 Pandemic; Demographics; Diversity; Age; Ethnicity; Gender; Business Processes; Change Management; Change; Race; Human Capital; Human Resources; Compensation and Benefits; Employees; Employee Relationship Management; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Interviews; Leadership; Leading Change; Management; Management Teams; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Style; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Organizational Structure; Organizations; Mission and Purpose; Culture; Happiness; Prejudice and Bias; Satisfaction; Equity; Identity; Leadership Style; Values and Beliefs; Technology Industry; United States
    Related
    • June 2007
    • Article

    What Is the Impact of Software Patent Shifts? Evidence from Lotus v. Borland

    By: Josh Lerner and Feng Zhu
    Economists have debated the extent to which strengthening patent protection spurs or detracts from technological innovation. This paper examines the reduction of software copyright protection in the Lotus v. Borland decision. If patent and copyright protections are... View Details
    Keywords: Applications and Software; Patents; Information Technology; Information Technology Industry
    Related
    • 26 May 2022
    • HBS Case

    Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

    Apple debuted new privacy measures that blocked law enforcement from accessing its customers’ data. “There is an opportunity to do work that is infused with moral purpose.” He said shareholders who were only looking for a return on... View Details
    Keywords: by Avery Forman
    • 09 Aug 2016
    • Working Paper Summaries

    Shareholder Activism on Sustainability Issues

    Keywords: by Jody Grewal, George Serafeim, and Aaron Yoon
    • 10 Jan 2022
    • Research & Ideas

    How to Get Companies to Make Investments That Benefit Everyone

    solutions in a new Stanford Social Innovation Review article, The Problem of Social Benefit. “We talk less about how we can encourage positive spillovers.” A virtuous cycle of View Details
    Keywords: by Lane Lambert
    • 31 Aug 2020
    • What Do You Think?

    Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

    how is diversity defined, what traits are you looking at to be measured, and how are they shown to improve things?” Measures of diversity are legion, but what do they mean? Measures of inclusion, which could... View Details
    Keywords: by James Heskett
    • 20 Apr 2012
    • Working Paper Summaries

    Why Every Company Needs a CSR Strategy and How to Build It

    Keywords: by Kash Rangan, Lisa A. Chase & Sohel Karim