Publications

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July 1991 (Revised June 1993)
Background Note

Conflicting Responsibilities

By: Joseph L. Badaracco

Presents a framework for resolving issues in which managers' responsibilities--to shareholders, employees, other stakeholder groups, and to their own values and commitments in life--conflict with each other. The framework analyzes these issues in terms of duties,... View Details

Keywords: Ethics; Employees; Management Analysis, Tools, and Techniques; Management Practices and Processes; Organizational Structure; Personal Development and Career; Business and Shareholder Relations; Business and Stakeholder Relations

03 Aug 2010
First Look

First Look: August 3

entrepreneurship researchers. Working PapersSpeaking Up Constructively: Managerial Practices That Elicit Solutions from Front-line Employees Authors:Julia Adler-Milstein, Sara J. Singer, and Michael W. Toffel Abstract Ideas that could... View Details

Keywords: Martha Lagace

28 Jan 2025
Video

The business leaders leading Europe’s green transition

Archie L. Jones

Archie Jones is a Senior Lecturer in the Entrepreneurial Management Unit at the Harvard Business School, where he currently teaches Venture Capital and Private Equity, Field... View Details

November 2018 (Revised December 2020)
Technical Note

Initial Coin Offerings in 2018

By: Jeffrey J. Bussgang, Ramana Nanda, Robert F. White and Nathaniel Schwalb

In 2018, Initial Coin Offerings (ICOs) were an emerging fundraising method for blockchain-based projects. As the ecosystem grew, there were many open questions on regulation, pricing, and even which projects were a good fit for blockchain. However, there was already... View Details

Keywords: Blockchain; Initial Coin Offerings; ICO; Decentralization; Networks; Protocols; Entrepreneurship; Project Finance

July 1994 (Revised December 1994)
Case

CIGNA Corporation, Inc.: Managing and Institutionalizing Business Reengineering

Provides a longitudinal view of business reengineering at CIGNA Corp., a leading provider of insurance and related financial services throughout the United States and the world. CIGNA has been practicing business reengineering since 1989, completing over 20 projects.... View Details

Keywords: Change Management; Business Processes; Financial Services Industry; Insurance Industry

13 Feb 2022
News

Deep Purpose by Ranjay Gulati: When Societal Purpose Truly Defines a Business

13 Apr 2021
News

Why This Harvard Professor Thinks Remote Work Is Here to Stay

07 Nov 2019
News

Growing Our Food: Making Agriculture More Sustainable

11 Feb 2022
Blog Post

Short Intensive Program (SIP): Opportunities in the Plant-Based Economy

You both took Prof. Bazerman’s “Opportunities in the Plant-Based Economy” Short Intensive Program (SIP), how would you describe it to someone who hadn’t taken it? In the weeklong session, a classroom of students passionate about the plant-based economy discussed its... View Details

May 2018
Article

The Economics of Patient-Centered Care

By: Guy David, Philip Saynisch and Aaron Smith-McLallen

The Patient-Centered Medical Home (PCMH) is a widely-implemented model for improving primary care, emphasizing care coordination, information technology, and process improvements. However, its treatment as an undifferentiated intervention in policy evaluation obscures... View Details

Keywords: Primary Care; Accreditation; Patient-centered Medical Home; Health Care and Treatment; Economics

Find at Harvard

March 2018 (Revised March 2019)
Technical Note

Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains

By: Tatiana Sandino

This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details

Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Service Industry

October 2020 (Revised March 2021)
Case

Pete Carroll: Building a Winning Organization through Purpose, Caring, and Inclusion

By: Ranjay Gulati, Matthew Breitfelder and Monte Burke

Competing at the highest levels of the National Football League (NFL) requires tremendous skill, dedication and persistence. The most successful coaches in the NFL know how to draw out a higher level of performance and consistency from their players. This is typically... View Details

Keywords: National Football League; Leadership Style; Organizational Culture; Mission and Purpose; Relationships; Performance; Success; Sports; Sports Industry

20 Nov 2018
Working Paper Summaries

Reverse the Curse of the Top-5

Keywords: by Robert S. Kaplan; Education

October 1981 (Revised April 1984)
Case

H.J. Heinz Co.: The Administration of Policy (B)

Summarizes the investigation conducted by outside legal and accounting firms under the Heinz audit committee. Improper practices were found at three of the five Heinz domestic divisions and at a number of foreign operations. Presents restated financial data for the... View Details

Keywords: Ethics; Accounting Audits; Manufacturing Industry; Consumer Products Industry

July 1989 (Revised December 1990)
Case

CIBA-GEIGY Pharmaceuticals: Pharma International

By: John A. Quelch

Examines the decision by Pharma International on whether to launch an antimalarial product in Nigeria and, if so, how that should be implemented. Involves commercial, ethical, and policy considerations. Rich in situation assessment data, the case refers to criticism of... View Details

Keywords: Ethics; Decision Choices and Conditions; Product Launch; Policy; Developing Countries and Economies; Pharmaceutical Industry; Nigeria