Organizational Buying Behavior - Publications - Faculty & Research

22 Feb 2022
News

Breaking News

News Sustainability and Business Models Project at the Harvard Kennedy School’s Shorenstein Center on Media, Politics, and Public Policy. Her dissertation research at HBS examined institutional leadership, organizational change, and the... View Details

Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; Information

10 Oct 2011
Research & Ideas

Retailing Revolution: Category Killers on the Brink

located stores that are paragons of flexibility: Best Buy Mobile outlets, which focus on selling mobile phones, are a good example of this phenomenon. Consumer behavior is changing faster than ever, and... View Details

Keywords: by Rajiv Lal & Jose B. Alvarez; Retail

01 Dec 2023
News

Alumni and Faculty Books and Podcasts

Edited by Margie Kelley Alumni Books The World’s Littlest Book on Climate: Ten Facts in Ten Minutes About CO2 By Mike Nelson, Pieter Tans, and Michael Banks (MBA 1983) Independently Published In this updated edition of the world’s smallest book on the world’s biggest... View Details

Keywords: podcasts

07 Jan 2019
Research & Ideas

The Better Way to Forecast the Future

Whether it’s booking a hotel, renting a movie, or buying a car, many of us consult multiple reviews before deciding. It’s called aggregating opinions, and we do it without even thinking about it. Crowdsourcing works so well, in fact, says... View Details

Keywords: by Roberta Holland; Air Transportation; Transportation

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

Khanna: There are many reasons why you can have the rug pulled out from under your feet in developing countries. You have capricious behavior on the parts of opportunistic people, if there are no checks and balances to prevent them from... View Details

Keywords: by Sean Silverthorne

Web

Case Studies - Social Impact Collaboratory

available even just a few years ago. Load More Related Faculty Julie Battilana Organizational Behavior 1 result Shawn A. Cole Finance 12 results Vikram Gandhi General Management 11 results V. Kasturi Rangan... View Details

26 May 2016
News

Mary Callahan Erdoes, MBA 1993

rough time in the markets—baptism by fire,” she says, noting that her two intense years there were great training, as was her time at HBS. “If you can master the case method, you can do anything. Organizational behavior, manufacturing,... View Details

Keywords: Susan Young; Monetary Authorities-Central Bank; Finance

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Faculty Mentors | Predoctoral Researchers

Professor of Business Administration Michael I. Norton Harold M. Brierley Professor of Business Administration Unit Head, Negotiation, Organizations & Markets Organizational Behavior Academic Unit Alexandra... View Details

05 May 2011
What Do You Think?

How Ethical Can We Be?

with whom we interact judge us differently than we judge ourselves? Phil Clark commented that "Ethics is in the 'eye of the beholder,' not the person carrying out the action." We may rationalize our behaviors depending on, as R.... View Details

Keywords: by Jim Heskett

Web

Courses by Faculty Unit - Course Catalog

Norton Spring 2025 Q3Q4 3.0 TALK: How to Talk Gooder in Business and Life Alison Wood Brooks Fall 2024 Q1Q2 3.0 War & Peace: The Lessons of History for Leadership, Strategy, Negotiation & Humanity Deepak Malhotra Kevin Mohan Fall 2024 Q1Q2 3.0 View Details

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

means that key employees and colleagues both have and value more autonomy. It is also true externally with an increasing number of influential stakeholders outside the traditional chain of command. Newer and flatter organizational... View Details

Keywords: by Martha Lagace

30 Mar 2020
Research & Ideas

The New Rules for Remote Work: Pandemic Edition

shut down and has seen no revenue, with thousands of employees home, since November. 2. Lead by example Managers should model the behavior they want to see in others. If they say employees can leave the office or avoid travel, but the... View Details

Keywords: by Dina Gerdeman

24 Jan 2011
HBS Case

Terror at the Taj

world's collective conscience. “Not even the senior managers could explain the behavior of these employees.” A new multimedia case by HBS professor Rohit Deshpandé offers a flip side to the nightmarish scenes that unfolded in real time on... View Details

Keywords: by Julia Hanna; Accommodations

18 Nov 2002
Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

destroy health, wealth, and life itself. The issues span the ethical spectrum: falsified books and records, misleading communications, defective and dangerous products shipped without warnings or information, abusive behavior and unsafe... View Details

Keywords: by Carla Tishler

02 Oct 2012
First Look

First Look: October 2

areas. Our results suggest that matching between scientists may be subject to considerable frictions-even among those in relatively close geographic proximity and in the same organizational system. At the same time, even a brief and... View Details

Keywords: Sean Silverthorne

Web

2022 Reunion Presentations - Alumni

behaviors, and personal decisions. However, leader success depends not only on their ability to make good decisions but also on their ability to help others make wise choices. The approach can also foster more cohesive, empowered View Details

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

small number of large major accounts, some mid-sized ones (the previous focus of the field sales force), and often a bunch of little ones. And, accounts are complex collections of diffuse buying teams involving different customer... View Details

Keywords: by Benson Shapiro

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

learning leverages Big Data, giving managers new tools to help unravel complex marketing puzzles and understand consumer behavior like never before. Tomomichi Amano, assistant professor in the Marketing Unit at Harvard Business School, is... View Details

Keywords: by Kristen Senz

March 2020 (Revised August 2020)
Case

Culture at Google

By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta

Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details

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