Corporate Health - Publications - Faculty & Research

03 May 2011
First Look

First Look: May 3

The Wise Leader Authors:Ikujiro Nonaka and Hirotaka Takeuchi Publication:Harvard Business Review 89, no. 5 (May 2011) Abstract In an era of increasing discontinuity, wise leadership has nearly vanished. Many leaders find it difficult to reinvent their View Details

Keywords: Sean Silverthorne

May 16, 2016
Article

Food Safety Economics: The Cost of a Sick Customer

By: Dina Gerdeman and John A. Quelch

Chipotle Mexican Grill’s ongoing struggle to win customers back months after a contaminated food crisis highlights the challenges companies face with keeping food safe.

Chipotle has seen its shares tumble and recently reported its first-ever quarterly loss... View Details

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03 Mar 2008
First Look

First Look: March 4, 2008

neighborhoods, poor-quality housing stock, concentrated poverty, and exposure to health hazards in the home. These challenges can be costly and difficult to address. The time is ripe for fresh, authoritative analysis of this important yet... View Details

Keywords: Martha Lagace

29 Aug 2017
First Look

First Look at New Research and Ideas, August 29

defining societal issue of the 21st century. The debate over “who gets what’ underlies policy debates ranging from taxation to health care to wages and permeates society at all levels, attracting increasing interest from policymakers,... View Details

Keywords: Sean Silverthorne

14 May 2013
First Look

First Look: May 14

Rhodes-Kropf, and Soojin Yim Abstract—We study how corporate governance affects firm value through the decision of whether to fire or retain the CEO. We present a model in which weak governance-which prevents shareholders from controlling... View Details

Keywords: Sean Silverthorne

01 Aug 1998
News

A Roaring Success in the Windy City

in a thoughtful discussion of effective nonprofit boards. The other 17 breakout sessions, all of which were led by HBS faculty and many of which featured alumni panelists, covered topics ranging from family businesses, to health care, to... View Details

04 Dec 2019
News

Skydeck Live: The Case for Funding Female Founders

electronics, internet services, health care. And they are the caregivers of their families and their communities, and so it's a huge opportunity that has yet to really be tapped in terms of really creating IP and products that really... View Details

21 Apr 2008
Research & Ideas

The New Math of Customer Relationships

to have packaged and measured the relationships in a way that made sense to a lot of people. Q: Many companies approach creating a good customer experience as a discrete action: a customer satisfaction program, for example. But your books detail an integrated set of... View Details

Keywords: by Sean Silverthorne

20 Dec 2019
News

The 19 Musts of 2019

deftly weaves in rich storylines from her experience as a psychotherapist—not just to entertain or teach us about others but to beautifully and subtly teach us even more about ourselves.” —Dr. Darria Long Gillespie (MBA 2005), ER doctor, TV host, View Details

Keywords: podcast; Arts, Entertainment

October 2016
Supplement

24 Hour Fitness (B): Ownership Changes, 2005–2016

By: John R. Wells and Gabriel Ellsworth

In 2016, 24 Hour Fitness was the number-two fitness chain in the United States, generating revenues of $1.4 billion from 441 clubs serving 3.8 million members. Based in San Ramon, California, 24 Hour Fitness operated clubs in 13 states. Having grown rapidly to become... View Details

Keywords: Advertising; Advertising Campaigns; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Age; Training; Private Equity; Financing and Loans; Price; Profit; Revenue; Geographic Location; Geographic Scope; Health; Nutrition; Business History; Human Resources; Employees; Employee Relationship Management; Recruitment; Selection and Staffing; Journals and Magazines; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Management Teams; Marketing; Brands and Branding; Marketing Channels; Marketing Communications; Marketing Strategy; Social Marketing; Demand and Consumers; Market Entry and Exit; Media; Organizational Design; Private Ownership; Problems and Challenges; Groups and Teams; Sales; Salesforce Management; Situation or Environment; Welfare or Wellbeing; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Software; Web Sites; Value; Valuation; Health Industry; Health Industry; United States; California; San Francisco

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Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

08 Jul 2014
First Look

First Look: July 8

investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations that hire individuals to perform tasks with positive social spillovers. We conduct a field experiment in which agents... View Details

Keywords: Carmen Nobel

01 Mar 2023
News

March 2023 Alumni and Faculty Books

board papers, policy papers, management strategy reports, business proposals, a commission of inquiry report, minutes of meeting, corporate letters, audit reports, opinion editorials and blog articles. The author also taught a course on... View Details

Keywords: Publishing Industries (except Internet); Information

09 Sep 2009
First Look

First Look: September 9

communication and engagement practices, can encourage frontline workers to conduct problem solving. We test our hypotheses in the health care context, in which the use of incident reporting systems to highlight operational failures is... View Details

Keywords: Martha Lagace

20 Dec 2024
News

Clubs Open HBS Doors for Local Leaders; Meet the Club Leaders: HBS PRIDE; Favorite Reads of 2024

To Boost Communities, Alumni Clubs Send Nonprofit Leaders to HBS For one week every summer, nonprofit leaders from across the globe convene on the HBS campus to sharpen their leadership skills and expand their impact through the Strategic Perspectives in Nonprofit... View Details

Keywords: Margie Kelley

06 Mar 2025
Blog Post

IFC India 2025: Sustainability in Action: Inside Hindustan Unilever’s Public Sanitation and Plastic Recycling Facilities

climate change. In Dharavi, lack of proper sanitation amplifies the impacts of flooding, heatwaves, water contamination, and increased health burdens. Similarly, improper plastic waste management contributes to India’s status as the... View Details

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IFC: Japan; Exploring Japan's Innovation Ecosystem - Course Catalog

simultaneously creating economic and societal value. Through project work with a diverse range of business partners, from established corporations to burgeoning startups, students will have an opportunity to gain practical insights into... View Details

24 Jun 2014
First Look

First Look: June 24

malaria-"at no profit"-for public health systems. What had begun as an exemplary act of corporate responsibility had succeeded beyond any expectations. In 2012, for the second year in a row,... View Details

Keywords: Sean Silverthorne

Web

FAQ - U.S. Competitiveness

competitive is the U.S. economy according to the Project’s research? In surveys of HBS alumni, business leaders have identified a number of weaknesses in the U.S. business environment that are deteriorating, including the K-12 education system, the tax code, and View Details