Trust - Publications - Faculty & Research

21 Sep 2023
Blog Post

Hands-on Learning About Global Markets

ambassador program through trusted word-of-mouth channels (senior influencers on social media, and WhatsApp and community groups). For Laryea, who has worked around the world, the biggest takeaway was the importance of refining one’s... View Details

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Courses by Faculty Unit - Course Catalog

Spring 2026 Q3 1.5 Willy Shih Spring 2026 Q4 1.5 Building Trusted Organizations Sandra Sucher Fall 2025 Q2 1.5 Business at the Base of the Pyramid (also listed under Entrepreneurial Management) Benjamin N. Roth Natalia Rigol Spring 2026... View Details

11 Apr 2024
News

Mission Control

or the confidence, depending on how you want to look at it, to trust that and bet truly my life on it. And that's what I did. I predicted where capabilities will be, and then I used my consulting and my HBS background to say okay, we... View Details

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

leaders manage these conversations effectively. Drawing on our insights and those of others, we offer this guide to help leaders have the kinds of discussions we need to be having right now. The four I’s of conversational leadership The book Talk, Inc.: How View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

15 Sep 2017
News

Christopher Harland (MBA 1984)

talented faculty and students,” he says. “With a trust, I was able to make a bigger gift to HBS and receive an income for life.” His trust will ultimately support the HBS Fund, which provides flexible resources the School can use to... View Details

30 Oct 2019
Research & Ideas

How to Recover Gracefully After Shutting Down Your Startup

Startup or Established Company? Which Is Best for You? Why Entrepreneurs Must Focus on Building Trust Incubators Take Notice: Your Entrepreneurs Are Networking with the Wrong People What do you think of this research? Share your insights... View Details

Keywords: by Danielle Kost

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

organization and, even more importantly, a stronger ability to deliver on the mission. What Networks Are And How They Work Trust forms the core of a network, she said. Among academic researchers, the word network refers to a set of actors... View Details

Keywords: by Martha Lagace

Portrait Project

Joe Coleman

to believe in myself. Life will throw me all sorts of challenges. But I will not be paralyzed by fear, because I will lean on those I trust for support. In return, I commit myself to show others that mental illness is not a death... View Details

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

back and think about how you perceive the world, to consider what assumptions you are making about management and leadership, and to consider alternatives and then practice them." Trust and cohesion are therefore fundamental... View Details

Keywords: by Martha Lagace

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Electricity - Business & Environment

Senior Lecturer, Harvard Business School Gina Hall HBS MBA 1986, Investment Director, The Carbon Trust “I’m slowing climate change by harnessing the power of financial institutions to make a positive impact through directing investment... View Details

17 Oct 2022
Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

employers and employees as ones of material benefits.” After all, it’s not all about making money, says DeLong, a Baker Foundation Professor of Management Practice at HBS. What employees really crave, the paper argues, is meaning. “You and I need to build View Details

Keywords: by Michael Blanding

01 May 2020
What Do You Think?

Does Remote Work Mix with Organizational Culture?

otherwise wasted on commuting (2) by avoiding the office, I also avoid colleagues who, in the past, inappropriately commented on my appearance, asked me out, or told me to my face that they would never work for a woman, (3) the flexibility of working into the evening... View Details

Keywords: by James Heskett

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Capturing & Disseminating Video/Photography During Course Activities | About

participants achieve deeper understanding and realize personal growth. Consistent with the School’s community values, we all must work to create a learning environment of trust and mutual respect, free expression and inquiry, and a... View Details

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Power and Influence for Positive Impact | HBS Online

Trust and Exercising Influence Understand how to earn people’s trust so that you can uncover and respond to what they value and apply a repertoire of behaviors for leveraging influence in relationships.... View Details

29 Jan 2021
Op-Ed

How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics

UK’s National Health Service improved influenza vaccine adoption by employing medical professionals in its media efforts." Doctors, nurses, and medical professionals are also opinion leaders because patients trust their health care... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim

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Technology & Operations Management Awards & Honors - Faculty & Research

Management Teams: The Role of Team Trust and Learning from Failure” ( Strategic Organization , February 2012) with Abraham Carmeli and Asher Tishler. Amy C. Edmondson : Included in the 2017 Thinkers50 list—a list of the world's most... View Details

12 Oct 2022
Research & Ideas

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

income for many people. During 2021, as travel resumed, Airbnb hosts collectively earned $34 billion across 6 million active listings. One possible reason that Airbnb prominently features the names and faces of hosts on its site is to engender View Details

Keywords: by Pamela Reynolds; Technology; Travel

25 Feb 2020
News

Task Force

meeting weekly at the Harvard i-lab, still talking, still sharing ideas. They also traveled to Mexico City in October 2017 to meet alumni (“I think we had 25 meetings in five days,” Campbell says) and conduct focus groups with potential users, many of whom, it seemed,... View Details

Keywords: Julia Hanna; gig economy; Retail Trade

March 2017 (Revised September 2017)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells and Carole A. Winkler

In January 2017, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The election of Donald Trump as the next president of the United States in November 2016 had triggered a national storm of protests, and many attributed Trump’s victory to... View Details

Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Information Infrastructure; Digital Platforms; Internet and the Web; Mobile and Wireless Technology; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia

Citation

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2019
Working Paper

Rehabilitating Corporate Purpose

By: Malcolm S. Salter

In this paper, I address how the ascendance of the theory of shareholder value maximization into the central consciousness of public corporations and its canonization as the only legitimate expression of corporate purpose has contributed to both a widening breach... View Details