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  • All HBS Web  (6,570)
    • People  (18)
    • News  (1,646)
    • Research  (3,597)
    • Events  (43)
    • Multimedia  (126)
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    E. Scott Mayfield

    Scott Mayfield is a Senior Lecturer of Business Administration in the Finance Unit at the Harvard Business School. Prior rejoining the faculty in 2011, Professor Mayfield was an assistant professor and member of the Finance Unit at HBS from 1997 to... View Details

    • May 2018
    • Article

    The Economics of Patient-Centered Care

    By: Guy David, Philip Saynisch and Aaron Smith-McLallen
    The Patient-Centered Medical Home (PCMH) is a widely-implemented model for improving primary care, emphasizing care coordination, information technology, and process improvements. However, its treatment as an undifferentiated intervention in policy evaluation obscures... View Details
    Keywords: Primary Care; Accreditation; Patient-centered Medical Home; Health Care and Treatment; Economics
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    David, Guy, Philip Saynisch, and Aaron Smith-McLallen. "The Economics of Patient-Centered Care." Journal of Health Economics 59 (May 2018): 60–77.
    • March 2018 (Revised March 2019)
    • Technical Note

    Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains

    By: Tatiana Sandino
    This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details
    Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Service Industry
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    Sandino, Tatiana. "Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains." Harvard Business School Technical Note 118-082, March 2018. (Revised March 2019.)
    • May–June 2015
    • Article

    Big Data: Big Deal or Big Hype?

    By: Sunil Gupta
    Google Flu Trends article of November 2008 heralded a new age for big data where it is possible to leverage the vast amount of data to speak for itself, without theory or expert knowledge of the subject matter. However, in a short span the pendulum swung from big data... View Details
    Keywords: Big Data; Analytics and Data Science; Management Practices and Processes
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    Gupta, Sunil. "Big Data: Big Deal or Big Hype?" European Business Review (May–June 2015).
    • Research Summary

    Drip Pricing

    Anyone who has shopped for an airline ticket online has experienced drip pricing, as each successive screen seems to reveal another fee throughout the purchasing process. This practice is becoming prevalent in a variety of industries, but its effect on consumers is... View Details

    • February 2013
    • Article

    Exceptional Boards: Environmental Experience and Positive Deviance from Institutional Norms

    By: Judith Walls and Andrew J. Hoffman
    This paper explores the phenomenon of positive organizational deviance from institutional norms by establishing practices that protect or enhance the natural environment. Seeking to explain why some organizations practice positive environmental deviance while others do... View Details
    Keywords: Corporate Social Responsibility and Impact; Networks; Organizational Culture; Governing and Advisory Boards; Environmental Management
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    Walls, Judith, and Andrew J. Hoffman. "Exceptional Boards: Environmental Experience and Positive Deviance from Institutional Norms." Special Issue on Greening Organizational Behavior. Journal of Organizational Behavior 34, no. 2 (February 2013): 253–271.
    • August 2020
    • Article

    Workplace Knowledge Flows

    By: Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton
    We conducted a field experiment in a sales firm to test whether improving knowledge flows between coworkers affects productivity. Our design allows us to compare different management practices and to isolate whether frictions to knowledge transmission primarily reside... View Details
    Keywords: Knowledge Sharing; Interpersonal Communication; Employees; Performance Productivity; Sales; Motivation and Incentives
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    Sandvik, Jason, Richard Saouma, Nathan Seegert, and Christopher Stanton. "Workplace Knowledge Flows." Quarterly Journal of Economics 135, no. 3 (August 2020): 1635–1680.
    • June 2025
    • Article

    Ideation with Generative AI—In Consumer Research and Beyond

    By: Julian De Freitas, G. Nave and Stefano Puntoni
    The use of large language models (LLMs) in consumer research is rapidly evolving, with applications including synthetic data generation, data analysis, and more. However, their role in creative ideation—a cornerstone of consumer research—remains underexplored. Drawing... View Details
    Keywords: Large Language Model; AI and Machine Learning; Creativity; Innovation Strategy
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    De Freitas, Julian, G. Nave, and Stefano Puntoni. "Ideation with Generative AI—In Consumer Research and Beyond." Journal of Consumer Research 51, no. 1 (June 2025): 18–31.
    • Article

    Are Cost Advantages from a Modern Indian Hospital Transferable to the United States?

    By: R. S. Kaplan, F. Erhun, V.G. Narayanan, B. Mistry and K. Brayton, et al
    We use time-driven activity-based costing to estimate the cost of personnel and space for an elective coronary artery bypass graft (CABG) surgery at two U.S. hospitals, Intermountain and Baylor Heart, and Narayana Health (NH), in India. All three hospitals use modern... View Details
    Keywords: Time-Driven Activity-Based Costing; Health Care and Treatment; Cost; Organizational Structure; Performance Efficiency; India; United States
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    Kaplan, R. S., F. Erhun, V.G. Narayanan, B. Mistry, and K. Brayton, et al. "Are Cost Advantages from a Modern Indian Hospital Transferable to the United States?" American Heart Journal 224 (June 2020): 148–155.
    • 2025
    • Article

    Educating Students and Professionals on the Business Implications of Climate Change

    By: Michael W. Toffel
    As climate change poses unprecedented challenges and opportunities, the private sector must play a pivotal role in both adaptation and mitigation efforts. This article discusses the new Harvard Business School Online course, Business and Climate Change, designed to... View Details
    Keywords: Climate Impact; Online Courses; Online Education; Decarbonization; Mitigation Policies; Climate Risk; Climate Change; Risk Management; Science; Policy; Business Education; Adaptation
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    Toffel, Michael W. "Educating Students and Professionals on the Business Implications of Climate Change." Global Focus: The EFMD Business Magazine 192, no. 2 (2025): 29–32.
    • January 1978 (Revised February 1983)
    • Case

    Polaroid-Kodak (B1)

    By: Michael E. Porter
    Describes additional events in battle between Polaroid and Kodak outlined in Polaroid-Kodak. Includes the competitive actions taken by the companies such as the introduction of customer rebates and bonus plans with dealers. Details the new products of each company and... View Details
    Keywords: Customer Focus and Relationships; Marketing Strategy; Market Entry and Exit; Product; Competitive Strategy; Electronics Industry
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    Porter, Michael E. "Polaroid-Kodak (B1)." Harvard Business School Case 378-173, January 1978. (Revised February 1983.)
    • August 1996 (Revised December 1996)
    • Case

    Korean Development and Western Economics

    By: George C. Lodge and Courtenay Sprague
    Provides a summary of Korea's economic performance during the past 40 years. Korea's economic strategy is discussed with regard to context--both the domestic (historic) and the international factors that have informed Korea's development. Simultaneously, Korea also... View Details
    Keywords: Strategy; Development Economics; Decision Making; Policy; North Korea; South Korea
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    Lodge, George C., and Courtenay Sprague. "Korean Development and Western Economics." Harvard Business School Case 797-008, August 1996. (Revised December 1996.)
    • 19 Jun 2013
    • News

    How Institutional Theorists Can Help Solve Big Business Problems

    • 16 May 2022
    • News

    Jody Rose and Jeff Bussgang Are Tackling Tech’s Diversity Problem

    • 2020
    • Book

    Experimentation Works: The Surprising Power of Business Experiments

    By: Stefan Thomke
    Don’t fly blind. See how the power of experiments works for you. When it comes to improving customer experiences, trying out new business models, or developing new products, even the most experienced managers often get it wrong. They discover that intuition,... View Details
    Keywords: Experimentation; Experiments; Market Research; Innovation and Invention; Innovation and Management; Customers; Research
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    Thomke, Stefan. Experimentation Works: The Surprising Power of Business Experiments. Boston, MA: Harvard Business Review Press, 2020.
    • April 2010
    • Case

    Jones Electrical Distribution

    By: Thomas R. Piper and Jeffrey DeVolder
    Jones Electrical Distribution is faced with a need for increased bank financing due to its rapid sales growth. Students must determine the reasons for the rising bank borrowing, estimate the amount of borrowing needed and assess the attractiveness of the loan to the... View Details
    Keywords: Financial Analysis; Forecasting; Financing; Bank Loans; Growth Management; Cash Flow; Financing and Loans; Forecasting and Prediction; Distribution Industry
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    Piper, Thomas R., and Jeffrey DeVolder. "Jones Electrical Distribution." Harvard Business School Brief Case 104-179, April 2010.
    • October 2008 (Revised June 2010)
    • Case

    Executive Pay and the Credit Crisis of 2008 (A)

    By: V.G. Narayanan, Fabrizio Ferri and Lisa Brem
    The credit crisis of 2008 placed compensation practices at publicly traded firms in the United States under scrutiny. This case examines perceived excessive pay and severance packages at several firms implicated in the credit crisis of 2008, the executive compensation... View Details
    Keywords: Financial Crisis; Governing and Advisory Boards; Government Legislation; Executive Compensation; United States
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    Narayanan, V.G., Fabrizio Ferri, and Lisa Brem. "Executive Pay and the Credit Crisis of 2008 (A)." Harvard Business School Case 109-036, October 2008. (Revised June 2010.)
    • August 2002 (Revised June 2006)
    • Background Note

    Steps Toward Self-Assessment

    Provides an overview of the self-assessment process and data-generating instruments employed in the course Self-Assessment and Career Development. The major steps in the outlined process are: gathering data through the instruments; reacting to the data and instruments;... View Details
    Keywords: Personal Development and Career
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    Higgins, Monica C. "Steps Toward Self-Assessment." Harvard Business School Background Note 403-029, August 2002. (Revised June 2006.)
    • 25 Nov 2012
    • News

    What difference does the boss make?

    • 06 Jul 2021
    • News

    Virtual Books@Baker with Sandra Sucher, author of "The Power of Trust"

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