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Show Results For
- All HBS Web
(2,583)
- People (9)
- News (797)
- Research (1,432)
- Events (3)
- Multimedia (5)
- Faculty Publications (721)
- 18 Oct 2023
- News
Spreading the Words
into the hands of its customers. His solution—electronic ticketing and online self-booking—came through the transformative power of digital technology. “Before long you start to think, What about worldwide... View Details
Keywords: April White
- 12 May 2021
- Book
The Hard Truth About Being a CEO
a leadership guide to navigating a role that Fubini says is unlike any other, which leaves many new CEOs and leaders struggling to find their footing. “People strive for a long time to develop functional... View Details
Keywords: by Michael Blanding
- 17 Jan 2012
- First Look
First Look: January 17
the more traditional interest rate and tax channels-suggests new considerations in assessing the impact of government spending on private sector economic activity. Read the paper: http://www.people.hbs.edu/cmalloy/pdffiles/envaloy.pdf... View Details
Keywords: Sean Silverthorne
- March 2020 (Revised January 2022)
- Case
Michelin: Building a Digital Service Platform
By: Sunil Gupta and Christian Godwin
Michelin, a tire company with over a century of experience, attempts to develop a digital service platform for its fleet and dealer customers. The case focuses on the challenges of bringing a large, well-established company into the digital age. Concerned about the... View Details
Keywords: Change; Transformation; Customer Focus and Relationships; Decision Making; Leading Change; Growth and Development; Strategy; Digital Platforms; Internet and the Web; Auto Industry; Travel Industry; Transportation Industry; United States; France
Gupta, Sunil, and Christian Godwin. "Michelin: Building a Digital Service Platform." Harvard Business School Case 520-061, March 2020. (Revised January 2022.)
- 16 Apr 2001
- Research & Ideas
Breaking the Code of Change
was able to use a high-involvement method called sociotechnical redesign to change its approach to organizing and managing people in all of its plants. The transformation effort started with a few new plants... View Details
Keywords: by Michael Beer & Nitin Nohria
- September–October 2023
- Article
Reskilling in the Age of AI
In the coming decades, as the pace of technological change continues to increase, millions of workers may need to be not just upskilled but reskilled—a profoundly complex societal challenge that will sometimes require workers to both acquire new skills and... View Details
Keywords: Competency and Skills; AI and Machine Learning; Training; Adaptation; Employees; Digital Transformation
Tamayo, Jorge, Leila Doumi, Sagar Goel, Orsolya Kovács-Ondrejkovic, and Raffaella Sadun. "Reskilling in the Age of AI." Harvard Business Review 101, no. 5 (September–October 2023): 56–65.
- Web
Podcasts - Managing the Future of Work
continuous assessment 18 JUN 2025 | Managing the Future of Work The flagship firm is pushing the boundaries of testing, from K-12 through career. What are the implications for the workforce and society? And... View Details
- Web
Latin America - Global
explored the profound ways artificial intelligence is transforming labor markets, job design, and the skills required for the workforce of the future. He shared global trends, emerging challenges, View Details
- 30 May 2024
- Research & Ideas
Racial Bias Might Be Infecting Patient Portals. Can AI Help?
care knowledge and technological capabilities among patients, according to Stern and her coauthor, HBS doctoral researcher Mitchell Tang. “There is more to unpack here and... View Details
- Web
Podcast - Business & Environment
geospatial models will transform adaptation, and she offers career advice for those in climate tech and applied AI. Closing the Loop by Recycling Apparel: Reju CEO Patrik Frisk... View Details
- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
connectivity can lead to a premature consensus, to the detriment of organizations that aim to transform information into knowledge. Fostering effective problem-solving requires flexibility—flexible... View Details
- 24 Feb 2009
- First Look
First Look: February 24, 2009
restaurants. This case examines four such services: Entertainment Book, Restaurant.com, Rewards Network, and OpenTable. Despite key functional similarities, each of the services chooses an importantly... View Details
Keywords: Martha Lagace
- Web
Entrepreneurial Management - Faculty & Research
inequality among Wisconsin school teachers, and an information intervention during the 2023 Writers Guild of America strike. Across all studies, we find that inequality undermines union strength through... View Details
- Web
ハーバード - Global
hbsjapan@hbs.edu Roppongi Hills Mori Tower 49F P.O. Box 83, 6-10-1 Roppongi, Minato-Ku, Tokyo 106-6149, Japan Tel: +81 3 6434 5791 Fax: +81 3 6434 5792 hbsjapan@hbs.edu News & Highlights JUNE 2025 HBS MBA Information Session in Tokyo... View Details
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
- 12 Mar 2006
- Research & Ideas
New Research Explores Multi-Sided Markets
to fundamental functions they do not yet have, which could prove distracting and counterproductive. Q: What research are you working on now? A: I have just finished a book on software platforms, Invisible... View Details
- Web
Organizational Behavior - Faculty & Research
When Organizations Are in Crisis, It's Usually Because the Business is Broken. By: Jay Lorsch and Emily McTague More Information We blame women for not taking the lead in the workplace. Here's why that's... View Details
- 13 Mar 2023
- Research & Ideas
What Would It Take to Unlock Microfinance's Full Potential?
investment, and the people who weren’t nominated averaged no return at all. That was our first signal that some of these alternative screening mechanisms based on soft information could View Details
- June 2020 (Revised August 2020)
- Case
Majid Al Futtaim Retail Geographic Expansion: Brick or Click?
By: Juan Alcácer and Alpana Thapar
This case illustrates the challenges that retailers face when they aggressively pursue geographical growth by expanding both their physical store network and their online presence. It features Majid Al Futtaim (MAF) Retail, a franchisee of Carrefour hypermarkets in the... View Details
Keywords: Stores; Ecommerce; Strategy; Expansion; Geographic Location; Decision Making; Internet and the Web; Digital Transformation; E-commerce; Retail Industry; Middle East
Alcácer, Juan, and Alpana Thapar. "Majid Al Futtaim Retail Geographic Expansion: Brick or Click?" Harvard Business School Case 720-482, June 2020. (Revised August 2020.)
- 2022
- Working Paper
Rethinking Explainability as a Dialogue: A Practitioner's Perspective
By: Himabindu Lakkaraju, Dylan Slack, Yuxin Chen, Chenhao Tan and Sameer Singh
As practitioners increasingly deploy machine learning models in critical domains such as healthcare, finance, and policy, it becomes vital to ensure that domain experts function effectively alongside these models. Explainability is one way to bridge the gap between... View Details
Keywords: Natural Language Conversations; AI and Machine Learning; Experience and Expertise; Interactive Communication; Business and Stakeholder Relations
Lakkaraju, Himabindu, Dylan Slack, Yuxin Chen, Chenhao Tan, and Sameer Singh. "Rethinking Explainability as a Dialogue: A Practitioner's Perspective." Working Paper, 2022.