Publications

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

300 shops. Earnings had grown from $100,000 pretax profits to $800,000 pre-tax profits. And in order to satisfy my dad, decided to have a public offering in 1968, which was quite successful. We were the third company to go public in the... View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Food and Beverage Stores

08 May 2018
First Look

First Look at New Research and Ideas, May 8, 2018

Medicare cannot directly monitor HAI rates and instead relies on providers accurately self-reporting HAIs in claims to correctly assess penalties. Consequently, the incentives for providers to improve View Details

Keywords: Sean Silverthorne

February 2015
Case

Transforming Verizon 2015: Going Above the Network

By: Rosabeth Moss Kanter and Daniel Fox

In 2015, the Chairman and CEO of Verizon Communications reflects on his four years leading the company and considers strategic repositioning for the future. Meanwhile, a rising leader within the organization, Marni Walden, leads change with a new, company-wide product... View Details

October 2001
Case

Meg Whitman and eBay Germany

By: Linda A. Hill and Maria Farkas

After acquiring the German online auction company Alando.de, eBay CEO Meg Whitman and her team must integrate Alando's Web site with the company's existing platform. The acquisition is the first step of eBay's journey to become a global trading platform. In addition to... View Details

Keywords: Acquisition; Integration; Digital Platforms; Internet and the Web; Globalized Markets and Industries; Germany

May 2010
Supplement

Alpen Bank: Launching the Credit Card in Romania, Spreadsheet Supplement for Instructors (Brief Case)

By: V. Kasturi Rangan and Sunru Yong

Keywords: Consumer Credit; International Business; International Marketing; Product Introduction; Service Management; Product Positioning; Credit Cards; Marketing Strategy; Service Operations; Product Launch; Globalized Markets and Industries; Financial Services Industry; Romania

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

and services for Amazon. [div class=infogram-embed data-id=_/4jCyR8RvHi80c0ZOdbho][/div] 2. Jeff Bezos is inventing more, not less Most notably, Bezos’ patent activity increased dramatically post-2007, with... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

users and also spreads its content by algorithm. YouTube mainstreamed user-generated content, which had a vibe so different from television that the measurement services did not count YouTube as TV. Although... View Details

Keywords: by John Deighton and Leora Kornfeld

19 Jan 2024
News

The Values and Virtues of a Quick Fix

decade at Microsoft. And I think one of the really powerful parts of that story is on the short list of pillars that they built this turnaround strategy on, one of them was inclusion. View Details

June 2014 (Revised January 2017)
Case

Focus Financial Partners and the U.S. RIA Industry in 2014

By: Luis Viceira and Emily A. Chien

In the Spring of 2014, Rudy Adolf, CEO and founder of Focus Financial, and the two other co-founders of the firm are considering alternative growth strategies to solidify Focus Financial's position as a leading aggregator of independent wealth management firms in the... View Details

Keywords: Financial Management; Growth and Development Strategy; Business Model; Financial Services Industry

01 Sep 2009
News

Professor, Historian, and Storyteller

criteria did you use in selecting the New York Times articles for the book? The book is organized around three broad themes: The rise and role of the corporation; the impact of technological change, as exemplified in the communication... View Details

Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

Fast Answer

Resources for Investment Management and Financial Analysis

closed-end funds, equity ownership, exchange-traded funds, hedge funds, market indexes, money market funds, offshore funds, open-end mutual funds, pensions and life insurance, stocks, and 529 plans.... View Details

19 Aug 2010
News

Catchphrases, Mottos, and Cheers

strategy that the professor labeled “Ram it!” That became a catchphrase, which was often called out loud. 1989G. Several funny phrases originally used by sectionmates were regularly borrowed for openings and... View Details

Keywords: Keith Larson; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

01 Dec 1999
News

Christensen and Vernon Remembered

As noted briefly in the last issue of the Bulletin, two distinguished members of the HBS faculty, C. Roland Christensen and Raymond Vernon, passed away last August. Highlights of their illustrious careers follow. A Master Teacher One of... View Details

Teaching Interest

General Management: Processes and Action

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done. Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details

November 2023
Case

Copilot(s): Generative AI at Microsoft and GitHub

By: Frank Nagle, Shane Greenstein, Maria P. Roche, Nataliya Langburd Wright and Sarah Mehta

This case tells the story of Microsoft’s 2018 acquisition of GitHub and the subsequent launch of GitHub Copilot, a tool that uses generative artificial intelligence to suggest snippets of code to software developers in real time. Set in late 2021, when Copilot was... View Details

Keywords: Business Ventures; Strategy; AI and Machine Learning; Applications and Software; Product Launch; Web Services Industry; Web Services Industry; Web Services Industry; United States; California

September 2002 (Revised October 2002)
Case

Corporate Inversions: Stanley Works and the Lure of Tax Havens

By: Mihir A. Desai, James R. Hines, Jr and Mark Veblen

In response to Stanley Work's announcement that it is moving to Bermuda--and the associated jump in market value--a major competitor sets out to determine how the market is valuing the consequences of moving to a tax haven and whether his company should invert to a tax... View Details

Keywords: Financial Management; Taxation; Financial Strategy; Credit Derivatives and Swaps; International Finance; Valuation; Financial Markets; Financial Statements; United States

Web

Online Leadership and Management Courses | HBS Online

them in rapidly changing work environments. 4 weeks, 6-7 hrs/week Enroll by March 6 $1,850 Certificate Strategy Execution Professor Robert Simons Gain the tools, skills, and frameworks to successfully... View Details

November–December 2023
Article

Network Centralization and Collective Adaptability to a Shifting Environment

By: Ethan S. Bernstein, Jesse C. Shore and Alice J. Jang

We study the connection between communication network structure and an organization’s collective adaptability to a shifting environment. Research has shown that network centralization—the degree to which communication flows disproportionately through one or more... View Details

Keywords: Network Centralization; Collective Intelligence; Organizational Change and Adaptation; Organizational Structure; Communication; Decision Making; Networks; Adaptation