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    • All HBS Web  (3,037)
      • Faculty Publications  (1,144)

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      • March 1996 (Revised June 1996)
      • Case

      Choices in U.S. Trade Policy

      By: Louis T. Wells Jr. and Courtenay Sprague
      Describes the moments leading to the conclusion of the Uruguay Round of international trade negotiations and the outcome of those negotiations. Discusses some of the options facing the Clinton Administration with respect to its international trade policy. View Details
      Keywords: Trade; Governing Rules, Regulations, and Reforms; Policy; Negotiation; Outcome or Result; United States
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      Wells, Louis T., Jr., and Courtenay Sprague. "Choices in U.S. Trade Policy." Harvard Business School Case 796-117, March 1996. (Revised June 1996.)
      • March 1996
      • Article

      Customer Power, Strategic Investment, and the Failure of Leading Firms

      By: J. L. Bower and C. M. Christensen
      Keywords: Customers; Strategy; Failure; Business Ventures
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      Bower, J. L., and C. M. Christensen. "Customer Power, Strategic Investment, and the Failure of Leading Firms." Strategic Management Journal 17, no. 3 (March 1996): 197–218.
      • 1995
      • Working Paper

      Away with the Curse: Effects of Communication on the Efficiency and Distribution of Outcomes

      By: Kathleen L. McGinn, Joseph Moag and Max Bazerman
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      McGinn, Kathleen L., Joseph Moag, and Max Bazerman. "Away with the Curse: Effects of Communication on the Efficiency and Distribution of Outcomes." Harvard Business School Working Paper, No. 96-029, December 1995.
      • November 1995 (Revised June 1997)
      • Case

      Northern Telecom (C): Norstar Is Born

      By: Robert J. Dolan and Sylvie Ryckebusch
      Documents the successful launch of Northern Telecom's Norstar Key Systems product line. A rewritten version of an earlier case. View Details
      Keywords: Product Launch; Success; Telecommunications Industry
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      Dolan, Robert J., and Sylvie Ryckebusch. "Northern Telecom (C): Norstar Is Born." Harvard Business School Case 596-065, November 1995. (Revised June 1997.)
      • August 1995
      • Case

      Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges

      By: Richard L. Nolan
      Presents the outcome of Air Products ICON decentralization projects. New issues are explored, including the challenges of having a decentralized MIS staff, global network, client/server architecture, new data center issues, outsourcing, a new highly strategic customer... View Details
      Keywords: Information Technology; Information Infrastructure; Applications and Software; Organizational Design; Problems and Challenges
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      Nolan, Richard L. "Air Products and Chemicals, Inc.: IT Organization and Architecture Challenges." Harvard Business School Case 196-017, August 1995.
      • 1995
      • Chapter

      Alternative Models of Negotiated Outcomes and the Nontraditional Utility Concerns That Limit Their Predictability

      By: S. B. White, M. H. Bazerman and M. A. Neale
      Keywords: Negotiation; Outcome or Result; Forecasting and Prediction
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      White, S. B., M. H. Bazerman, and M. A. Neale. "Alternative Models of Negotiated Outcomes and the Nontraditional Utility Concerns That Limit Their Predictability." In Research on Negotiation in Organizations, edited by R. J. Bies, R. Lewicki, and B. Sheppard. Greenwich, CT: JAI Press, 1995.
      • 1995
      • Chapter

      Friends, Lovers, Colleagues, Strangers: The Effects of Relationships on the Process and Outcome of Dyadic Negotiations

      By: K. L. McGinn, M. A. Neale and F. A. Mannix
      Keywords: Relationships; Negotiation Participants; Negotiation Process; Negotiation Types; Outcome or Result
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      McGinn, K. L., M. A. Neale, and F. A. Mannix. "Friends, Lovers, Colleagues, Strangers: The Effects of Relationships on the Process and Outcome of Dyadic Negotiations." In Research on Negotiation in Organizations, edited by R. J. Bies, R. Lewicki, and B. Sheppard. Greenwich, CT: JAI Press, 1995.
      • 1 Apr 1995
      • Conference Presentation

      Problem Solving Among Computer Science Students: : The Effects of Skill, Evaluation Expectation, and Personality on Solution Quality

      By: R. Conti and Teresa M. Amabile
      Keywords: Education; Problems and Challenges; Outcome or Result; Social Psychology; Quality
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      Conti, R., and Teresa M. Amabile. "Problem Solving Among Computer Science Students: : The Effects of Skill, Evaluation Expectation, and Personality on Solution Quality." Boston, MA, April 1, 1995.
      • 1995
      • Article

      South Shore Bank: Is It the Model of Success for Community Development Banks?

      By: B. C. Esty
      Keywords: Banks and Banking; Success; Banking Industry
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      Esty, B. C. "South Shore Bank: Is It the Model of Success for Community Development Banks?" Psychology & Marketing 12, no. 8 (1995): 789–819.
      • Article

      The Bittersweet Feeling of Success: An Examination of Social Perception in Negotiation

      By: L. Thompson, K. L. McGinn and R. M. Kramer
      Keywords: Success; Perception; Negotiation
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      Thompson, L., K. L. McGinn, and R. M. Kramer. "The Bittersweet Feeling of Success: An Examination of Social Perception in Negotiation." Journal of Experimental Social Psychology 31, no. 6 (November 1995): 467–492.
      • December 1994
      • Case

      Intel's Pentium: When the Chips Are Down (A)

      By: Stephen A. Greyser and Norman Klein
      Intel, the largest-selling manufacturer of microprocessor computer chips, finds itself in a brand-threatening situation when a flaw is revealed in its top-of-the-line Pentium chip. The story is front-page news for weeks. The company invested tens of millions of dollars... View Details
      Keywords: Advertising; Engineering; Crisis Management; Brands and Branding; Production; Failure; Semiconductor Industry
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      Greyser, Stephen A., and Norman Klein. "Intel's Pentium: When the Chips Are Down (A)." Harvard Business School Case 595-058, December 1994.
      • November 1994
      • Background Note

      Why Bad Things Happen to Good Companies

      By: Benson P. Shapiro, Adrian J. Slywotsky and Richard S. Tedlow
      Describes the Darwinian internal and external processes that lead to poor performance from a previously well performing company. Demonstrates why any business design eventually fails and the role of organizational calcification and poor leadership in the failure. Also... View Details
      Keywords: Leadership; Management Practices and Processes; Organizational Design; Failure; Performance
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      Shapiro, Benson P., Adrian J. Slywotsky, and Richard S. Tedlow. "Why Bad Things Happen to Good Companies." Harvard Business School Background Note 595-045, November 1994.
      • October 1994 (Revised April 1996)
      • Case

      Patricia Ostrander

      By: Nancy F. Koehn, Donald J. Edwards and Antonio F. Weiss
      Analyzes the career of former money manager Patricia Ostrander. Focuses on Ostrander's purchase of stock warrants issued in connection with the 1985 leveraged buyout of Storer Communications and on her later indictment and conviction for accepting unlawful... View Details
      Keywords: Leveraged Buyouts; Ethics; Capital Markets; Managerial Roles; Outcome or Result; United States
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      Koehn, Nancy F., Donald J. Edwards, and Antonio F. Weiss. "Patricia Ostrander." Harvard Business School Case 795-016, October 1994. (Revised April 1996.)
      • September 1994 (Revised January 1997)
      • Case

      This Case Sucks: Beavis, Butt-head, and TV Content (A)

      By: Joseph L. Badaracco Jr. and Jerry Useem
      Beginning in 1992, "Beavis and Butt-head," an animated series on MTV about two uncivilized teenaged misfits, became both a runaway popular sensation and the symbol of a heated national debate about violent and inappropriate programming on television. Especially after... View Details
      Keywords: Debates; Decision Choices and Conditions; Animation Entertainment; Fairness; Governance Controls; Media; Outcome or Result; Social Issues; Entertainment and Recreation Industry
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      Badaracco, Joseph L., Jr., and Jerry Useem. "This Case Sucks: Beavis, Butt-head, and TV Content (A)." Harvard Business School Case 395-053, September 1994. (Revised January 1997.)
      • 1994
      • Article

      Do Cultural Differences Make a Business Difference? Contextual Factors Affecting Cross-cultural Relationship Success

      By: R. M. Kanter and R. I. Corn
      Keywords: Culture; Success
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      Kanter, R. M., and R. I. Corn. "Do Cultural Differences Make a Business Difference? Contextual Factors Affecting Cross-cultural Relationship Success." Journal of Management Development 13, no. 2 (1994): 5–23. (Reprintings include: Organizational Development and Organizational Learning for Global Business, edited by J.B. Keys and R.M. Fulmer. Binghamton, N.Y.: International Business Press, 1998; Executive Development and Organizational Learning for the Global Economy, edited by J.B. Keys and R.M. Fulmer. Haworth Press, 1995; Managerial Insights from Literature, edited by S. Puffer. Cambridge, Mass.: Blackwell, 1996.)
      • winter 1994
      • Article

      Negotiating NIMBYs: Learning from the Failure of the Massachusetts Siting Law

      By: M. A. Wheeler
      Keywords: Negotiation; Learning; Failure; Law; Massachusetts
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      Wheeler, M. A. "Negotiating NIMBYs: Learning from the Failure of the Massachusetts Siting Law." Yale Journal on Regulation 11 (winter 1994): 241–291.
      • autumn 1993
      • Article

      Motivational Synergy: Toward New Conceptualizations of Intrinsic and Extrinsic Motivation in the Workplace

      By: T. M. Amabile
      The foundation for a model of motivational synergy is presented. Building upon but going beyond previous conceptualizations, the model outlines the ways in which intrinsic motivation (which arises from the intrinsic value of the work for the individual) might interact... View Details
      Keywords: Motivation and Incentives; Theory; Creativity; Situation or Environment; Organizational Culture
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      Amabile, T. M. "Motivational Synergy: Toward New Conceptualizations of Intrinsic and Extrinsic Motivation in the Workplace." Human Resource Management Review 3, no. 3 (autumn 1993): 185–201.
      • October 1993
      • Case

      Wertheim Schroder/Schroders

      By: Rosabeth M. Kanter, Kalman D. Applbaum, Lisa Gabriel and Pamela A. Yatsko
      In 1986, Wertheim & Co. of New York entered into a joint venture with Schroders plc of London to form the investment bank Wertheim Schroder. By 1993, there were numerous successes as the partners pursued joint opportunities, but there were also areas in which... View Details
      Keywords: Joint Ventures; Investment Banking; Partners and Partnerships; Alliances; Horizontal Integration; Outcome or Result; Balanced Scorecard; New York (city, NY); London
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      Kanter, Rosabeth M., Kalman D. Applbaum, Lisa Gabriel, and Pamela A. Yatsko. "Wertheim Schroder/Schroders." Harvard Business School Case 394-053, October 1993.
      • July 1993 (Revised April 1999)
      • Case

      ABB's Relays Business: Building and Managing a Global Matrix

      By: Christopher A. Bartlett
      Describes the development and management of the relays business area (BA) in ABB's global matrix organization. Focuses on three levels of management--corporate, BA, and operating company. Highlights the roles and responsibilities of individuals at each level as ABB... View Details
      Keywords: Multinational Firms and Management; Business or Company Management; Business Strategy; Organizational Structure; Managerial Roles; Management Practices and Processes; Employees; Organizational Culture; Success; Manufacturing Industry
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      Bartlett, Christopher A. "ABB's Relays Business: Building and Managing a Global Matrix." Harvard Business School Case 394-016, July 1993. (Revised April 1999.)
      • April 1993 (Revised November 1994)
      • Case

      Chiron Corp.

      By: Steven C. Wheelwright
      Pablo Valenzuela, vice president of R&D at Chiron Corp., faces several choices for how to allocate scarce resources across several promising projects. These choices will determine Chiron's position in several emerging biotechnology and diagnostic markets, including... View Details
      Keywords: Health Testing and Trials; Research and Development; Failure; Business Strategy; Joint Ventures; Strategic Planning; Opportunities; Product Development; Biotechnology Industry; California
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      Wheelwright, Steven C. "Chiron Corp." Harvard Business School Case 693-052, April 1993. (Revised November 1994.)
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