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  • October 2017 (Revised October 2020)
  • Case

Coaching Makena Lane

By: Ethan Bernstein and Om Lala
Makena Lane has a gift for producing results, even in the challenging retail context of the 2010s, but she also has a knack for “ruffling some feathers” in the process. Recruited to a Fortune 500 grocery and pharmacy retailer after climbing to Associate Principal in... View Details
Keywords: Executive Coaching; Employee Promotions; Career Transition From Consulting To Operating Role; 360-degree Feedback; Retail; Organizational Behavior; Personal Strategy ＆ Style; Mentoring; Coaching; Talent and Talent Management; Growth and Development; Employees; Leadership Style; Leadership Development; Management Style; Performance Evaluation; Personal Development and Career; Retail Industry; Australia; Europe; Canada; South Africa; United States; Asia
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  • July 2005
  • Article

The Consequences of Labor Market Flexibility: Panel Evidence Based on Survey Data

By: Rafael Di Tella and Robert MacCulloch
We introduce a new data set on hiring and firing restrictions for 21 OECD countries for the period 1984 –1990. The data are based on surveys of business people in the countries covered, so the indices we use are subjective in nature. Controlling for country and time... View Details
Keywords: Job Security Provisions; Subjective Data; Unemployment; Employment; Labor; Markets; Data and Data Sets
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  • 27 Sep 2016
  • HBS Seminar

Catherine Tinsley, Georgetown University McDonough School of Business

  • 06 Aug 2021
  • Book

Steve Jobs and the Rise of the Celebrity CEO

Apple. Amelio had attempted to negotiate a similar arrangement with Gates and had failed. Second, Steve was able to endow the work of others with meaning as no one else at Apple could. Fred Anderson, who was View Details
Keywords: by Dina Gerdeman
  • June 2025
  • Case

(Family) Size Matters: Nico Oprée and the Decreasing Power of Family Unity over Time

By: Lauren Cohen, Octavian Graf Pilati, Dominik V. Eynern and Sophia Pan
Nico Oprée, a fourth-generation (G4) member of his family’s heavy manufacturing business, found himself reflecting on how the firm would navigate a deepening shareholder conflict. While the second generation (G2) had managed the business in harmony, dynamics shifted... View Details
Keywords: Family Functioning And Support; Family Business; Family and Family Relationships; Family Ownership; Mergers and Acquisitions; Corporate Governance; Resignation and Termination; Leadership Style; Management Succession; Size; Negotiation Offer; Private Ownership; Business and Shareholder Relations; Trust; Conflict of Interests; Conflict Management; Business Exit or Shutdown; Selection and Staffing; Manufacturing Industry; Germany
Related
  • 11 Aug 2014
  • HBS Case

The Business of Behavioral Economics

of these principles with individuals, can they be used by companies to help employees meet their health and other goals? Norton has been experimenting with one behavioral economic principle—social norming—in... View Details
Keywords: by Michael Blanding; Food & Beverage; Health
  • 13 Aug 2007
  • Research & Ideas

The Dark Side of Trust

trusted employees and the opportunities that come with bringing in fresh talent. Q: What are you working on next? A: I continue to investigate how factors beyond the market influence strategic decisions. In more recent work, I examine how... View Details
Keywords: by Sean Silverthorne; Service
  • October 2013
  • Article

When Power Makes Others Speechless: The Negative Impact of Leader Power on Team Performance

By: Leigh Plunkett Tost, Francesca Gino and Richard P. Larrick
We examine the impact of subjective power on leadership behavior and demonstrate that the psychological effect of power on leaders spills over to impact team effectiveness. Specifically, drawing from the approach/inhibition theory of power, power-devaluation theory,... View Details
Keywords: Power; Leadership; Team Performance; Groups and Teams; Performance; Leadership Style; Power and Influence
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  • 01 Dec 1998
  • News

Managing the Business of Life

greater flexibility in her work as well as in her lifestyle. One of her clients, General Electric, soon hired her as a program manager in the Corporate Environmental Programs department at its Fairfield,... View Details
  • 07 Feb 2017
  • Research & Ideas

The Right Way to Cry in Front of Your Boss

that those saying they were passionate after displaying distress were viewed as more competent. They also were more likely to be hired and chosen as collaborators. “Saying you’re emotional is about you, whereas saying you’re passionate is... View Details
Keywords: by Roberta Holland
  • Web

Faculty & Researchers - Managing the Future of Work

Reset: How the Shift to Skills-Based Hiring Holds the Keys to Growing the U.S. Workforce at a Time of Talent Shortage , Report, The Burning Glass Institute, 2022. With Christina Langer, Julia Nitschke, Layla... View Details
  • May 2022
  • Supplement

Borusan CAT: Monetizing Prediction in the Age of AI (B)

By: Navid Mojir and Gamze Yucaoglu
Borusan Cat is an international distributor of Caterpillar heavy machines. In 2021, it had been three years since Ozgur Gunaydin (CEO) and Esra Durgun (Director of Strategy, Digitization, and Innovation) started working on Muneccim, the company’s predictive AI tool.... View Details
Keywords: AI and Machine Learning; Commercialization; Technology Adoption; Industrial Products Industry; Turkey; Middle East
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  • 29 Jun 2021
  • News

Hybrid Work Will Be Messy and Risks Bringing the 'Worst of Both Worlds': Harvard Professor

  • 10 Mar 2017
  • News

The Business of Lego Batman

the CEO, and ideally I become the COO over the course of the process if I hire the right director. And what I mean by that is the producer starts out with the original idea, puts together the whole team, so... View Details
Keywords: LEGO; Lego
  • 02 Jun 2021
  • News

Four Tips To Help Create A Culture Of Authentic Appreciation At Work

  • 2016
  • Working Paper

Through the Grapevine: Network Effects on the Design of Executive Compensation Contracts

By: Susanna Gallani
Effective design of executive compensation contracts involves choosing and weighting performance measures, as well as defining the mix between fixed and incentive-based pay components, with a view to fostering talent retention and goal congruence. The variability in... View Details
Keywords: Compensation Design; Board Interlocks; Compensation Consultants; Network Centrality; Homophily; Quadratic Assignment Procedure; Blockholders; Executive Compensation
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  • 16 Apr 2012
  • Research & Ideas

The Inner Workings of Corporate Headquarters

positions might develop more centralized networks just as a function of the jobs they have. Two, employees who already have larger networks might be tapped for corporate staff jobs because View Details
Keywords: by Michael Blanding
  • 13 Dec 2021
  • Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

Employees often feel stressed when their firms are bought by other companies, fearing they could face layoffs, demotions, or lousy working conditions. While it’s true that organizations tend to restructure their workforce following... View Details
Keywords: by Lane Lambert
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Breakthrough Service is Different.” What is your definition of breakthrough service, and why is it different? Sasser: Breakthrough services are those that provide extraordinary results and a high-quality experience for customers and View Details
Keywords: by Jim Aisner; Retail
  • 04 Jan 2010
  • Research & Ideas

Best of HBS Working Knowledge 2009

Goals Gone Wild: The Systematic Side Effects of Over-Prescribing Goal Setting (Working Paper) A working paper made the Top 10! For decades, goal setting has been promoted as a halcyon pill for improving View Details
Keywords: by Staff