Publications

31 Oct 2011
Research & Ideas

The Most Powerful Workplace Motivator

by the same person. "It's like having a convenience store that's not manned, and everyone who comes in can either steal or pay, but there's a video camera that nobody knows about, and it's tracking everyone's every move," Larkin says.... View Details

Keywords: by Carmen Nobel

12 May 2020
Research & Ideas

It’s Time To Relaunch Your Remote Team

interactions might be more suitable for delayed communication platforms, like email, which allows team members time to think and prioritize before responding. Other topics might require instant communication tools like video conferencing... View Details

Keywords: by Tsedal Neeley

04 May 2011
Research & Ideas

Is Web Surfing Distracting Your Workers?

passed a ball back and forth in a video. Between tasks, however, half of the subjects were allowed to watch a video of the British comedy TV show Mr. Bean. The other half were confronted with a flashing red button at the bottom of their... View Details

Keywords: by Michael Blanding

August 2014
Case

Netflix: Designing the Netflix Prize (A)

By: Karim R. Lakhani, Wesley M. Cohen, Kynon Ingram, Tushar Kothalkar, Maxim Kuzemchenko, Santosh Malik, Cynthia Meyn, Greta Friar and Stephanie Healy Pokrywa

In 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie recommendation software, to promote individually determined best-fit movies to customers. Hastings determined that a... View Details

Keywords: Crowdsourcing; Prizes; Digitization; Algorithms; Recommendation Software; Disruption; Transformation; Collaborative Innovation and Invention; Technological Innovation; Knowledge Sharing; Applications and Software; Motion Pictures and Video Industry; Motion Pictures and Video Industry; Motion Pictures and Video Industry; United States

Research Summary

Managing Processes

David A. Garvin is examining the nature and use of managerial and organizational processes—the means by which work is accomplished—including strategic processes that chart corporate direction, resource allocation processes that distribute funds,... View Details

25 Aug 2003
Research & Ideas

Why IT Does Matter

the Internet, the cost of communications was seen as limiting IT's wider use. Packet switching was invented as a way to digitize voice, data, and video in a matter that enabled digital computers (and its associated economics) to... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

09 Dec 2013
Research & Ideas

Cultural Disharmony Undermines Workplace Creativity

information tends to be given less weight." In his final experiment, Chua took the concept of ambient cultural disharmony a step further by exposing participants to video clips of two people interacting in a business situation. In six... View Details

Keywords: by Michael Blanding

23 Oct 2013
Research & Ideas

Overcoming Nervous Nelly

Again inducing participants by playing scary music or video clips, she found that anxious individuals were much more likely to seek out advice from others when they were asked to estimate the body weights of random people in photographs.... View Details

Keywords: by Michael Blanding

23 Jun 2008
Research & Ideas

Innovative Ways to Encourage Personal Savings

consequences and likely future implications of their current decisions. Finally, my colleagues at D2D Fund are very excited about financial education initiatives where we are working with commercial video game developers to embed... View Details

Keywords: by Martha Lagace; Financial Services

October 2016 (Revised February 2020)
Case

Dwayne 'The Rock' Johnson

By: Anita Elberse

In June 2016, Dwayne ‘The Rock’ Johnson is planning for the upcoming launch of an endeavor that is a first for a Hollywood actor with superstar status—a digital channel. The channel (named “Seven Bucks Digital Studios”) will be a new part of film and television... View Details

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

of Industrial Administration, Carnegie Mellon University. Dr. Kaplan's research, teaching, and consulting focus on performance measurement, including the Balanced Scorecard and activity-based costing. He is the creator of the Harvard Business School View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

18 Dec 2019
Book

6 Skills That Wise Companies Harness for World-Changing Innovation

which is wisdom. Let’s don’t forget mother’s wisdom and use it to our advantage.” Video chat with the author Click to watch. Hirotaka Takeuchi discusses his book during a virtual event hosted by the Books@Baker author series at Harvard... View Details

Keywords: by Kristen Senz

07 Nov 2012
HBS Case

HBS Cases: Sir Alex Ferguson--Managing Manchester United

film, music, television, video games, the performing arts, sports, and advertising. She has written dozens of cases on firms and businesses as varied as Hulu, Marvel Enterprises, New York's Marquee nightclub, The Metropolitan Opera, and... View Details

Keywords: by Sean Silverthorne; Sports; Entertainment & Recreation

09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

Last year, it took a teenager's 10-minute video of a Black man's murder to shine a light on the raw hostility that Black people face daily in America. George Floyd's death at the hands of a white police officer forced many to acknowledge... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

21 years. Nowitzki refined his skills by breaking them down into their component parts and focusing intently on the elements that needed improvement—not just practicing jump shots, but watching videos and breaking down the movements and... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

October 2017
Case

LeBron James: Building a Hollywood Empire

By: Anita Elberse

It is June 2016. Superstar basketball player LeBron James and his childhood friend and business partner Maverick Carter are celebrating James’ third NBA championship. The duo will soon have to decide on a strategy for their media businesses—their film and television... View Details

25 Mar 2015
HBS Case

Tate’s Digital Makeover Transforms the Traditional Museum

interactive quizzes such as "How Bauhaus Are You?," self-guided tours for Valentine's Day, and a video on women in art with a star of HBO's Girls. It created online-only exhibitions of art, and allowed visitors to create their... View Details

Keywords: by Michael Blanding; Education

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

information that instructs people about the crisis, how to protect themselves during it, and the progress being made to fight against it. For example, Unilever’s Dove brand released a video on social media that illustrated proper... View Details

Keywords: by Jill Avery and Richard Edelman

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details