Trusts - Publications - Faculty & Research

21 Apr 2015
First Look

First Look: April 21

Publications April 2015 John Wiley & Sons The Integrated Reporting Movement: Meaning, Momentum, Motives, and Materiality By: Eccles, Robert G., and Michael P. Krzus Abstract—The Integrated Reporting Movement explores the meaning of the concept, explains the... View Details

Keywords: Carmen Nobel & Sean Silverthorne

14 Oct 2021
In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

commitment, and trust in the long term. What do employers need to get right with their return-to-work policies? 1. Make sure your policy has legitimacy. Take a close look at what employees were able to do during the pandemic. Many... View Details

Keywords: by Kristen Senz

Web

General Management Curriculum - Faculty & Research

Bever Fall 2025 Q1Q2 3.0 Building and Sustaining a Successful Enterprise - Intensive (also listed under Technology & Operations Management) Willy Shih Spring 2026 Q3 1.5 Willy Shih Spring 2026 Q4 1.5 Building Trusted Organizations Sandra... View Details

01 Dec 2019
News

Remix

creative pitfalls. Dixon was forthright about the hazards of signing with her, given that her bridges to the business were still smoldering. Wylde was undeterred. “If anything, it was all the more reason for me to trust her,” she says. “I... View Details

Keywords: Jen McFarland Flint; photographed by Chris Sorensen; #MeToo; DefJam; Arts, Entertainment

24 Oct 2011
Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

more purchase decisions, websites must be concerned with the larger picture of all the factors that create trust between them and their users. "Reviews are one piece of the reputation puzzle, but a comprehensive reputation system... View Details

Keywords: by Michael Blanding; Food & Beverage

March 2020 (Revised August 2020)
Case

Culture at Google

By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta

Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details

Citation

Educators

Purchase

Research Summary

Regulatory Change/Business-Government Relations

“Sources of Learning Heterogeneity: Discontinuous Regulatory Shock and its Impact on Organizational Search Behaviors”

Co-authoring with Jerry Kim, in this study I look at how discontinuous regulatory shock shapes organizational... View Details

Keywords: Business ＆ Government Relations; Regulations; Regulatory Capture; Pharmaceutical Industry; United States

Camille J. Douglas

CAMILLE J. DOUGLAS is a Lecturer at Harvard Business School and a Lecturer and Senior Fellow at Harvard University Graduate School of Design in their inaugural Master of Real Estate (MRE) degree program. She was an Adjunct Professor in Finance and... View Details

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

ever work.'" On the flipside, research has found that entering negotiations with a positive attitude tends to lead to better outcomes—when both sides are agreeable and conciliatory, it builds a level of trust that can lead to... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

20 Feb 2020
Op-Ed

Love in the Office Is Wonderful. Except for CEOs.

usually undisclosed, although they are typically well known within the organization. Innocent bystanders become collateral damage. The lack of disclosure corrodes institutional trust from within. Thus, when McDonald’s CEO was fired, an... View Details

Keywords: by Regina Herzlinger

10 Nov 2015
Op-Ed

Authentic Leadership Rediscovered

on a show as a leader or being a chameleon in your style. People sense very quickly who is authentic and who is not. Some leaders may pull it off for a while, but ultimately they will not gain the trust of their teammates, especially when... View Details

Keywords: by Bill George

Profile

Madison McIlwain

(LCA) professor wrote the original cases on Enron before the company had been convicted of fraud. As he looked back at the work he did, he reflected on the power of combining data with instinct to trust your own intelligence and pattern... View Details

February 2023
Case

Ransomware Attack at Springhill Medical Center

By: Suraj Srinivasan and Li-Kuan (Jason) Ni

In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama, fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to securely restore the network, medical... View Details

Citation

Educators

Purchase

MBA Class of 1960 Professor of Management, Paul W. Marshall, is affiliated with the Entrepreneurial Management Unit and teaches The Entrepreneurial Manager in the Turnaround Environment. This Elective Curriculum course focuses on the role of... View Details

Keywords: aerospace; banking; brokerage; computer; consulting; defense; management consulting; manufacturing; metals; professional services; retail financial services; retailing; steel

21 Feb 2005
Op-Ed

Is Business Management a Profession?

Repeated and, as of this writing, ongoing revelations of corporate wrongdoing over the past two years have eroded public trust in business institutions and executives to levels not seen in decades. A recent Gallup poll indicates that... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

01 Oct 2001
Research & Ideas

Organizing the Family-Run Business

evaluate the performance of the CEO, identifying his or her strengths and weaknesses and helping the CEO to establish trusted leadership of the company. Board members should provide ongoing feedback and insights on the above and help the... View Details

Portrait Project

Wabantu Hlophe

pastime; it was a trusted teacher, imparting lessons of creativity, exploration, and resilience. In the worlds of God of War, Far Cry, and Uncharted, I internalized a simple truth: the power to affect change comes from imagination and the... View Details

23 Jul 2012
Research & Ideas

The Power of Conversational Leadership

Instead, they are adopting a conversational approach. In their new book, Talk, Inc.: How Trusted Leaders Use Conversation to Power Their Organizations, Groysberg and communication professional Michael Slind show how several global... View Details

Keywords: by Carmen Nobel

11 Apr 2024
Blog Post

Climate Stories: Water Series - Episode #17: Leni Peterson Redondo (HBS MS/MBA 2023), Founder & CEO of Celeste

to the water used by 100,000 homes. 90 percent of water use happens in a company’s supply chain. Understanding suppliers’ water risk and footprint is critical to giving companies confidence both in their surety of supply and their own ability to deliver for customers.”... View Details

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

of employees in response to workflow," Ton observes, "QuikTrip changes what employees do." A daily activities worksheet lists tasks for each shift; managers can assign jobs to each employee, but more often than not the staffers are View Details

Keywords: by Julia Hanna; Retail

Publications