Trust - Publications - Faculty & Research

30 Nov 2007
What Do You Think?

What Is Management’s Role in Innovation?

also "to provide a work environment of openness built on trust where every member of the team feels free to express their views/opinions without fear of ridicule or reprisal." Debbe Kennedy called for management to insure... View Details

Keywords: by Jim Heskett

01 Dec 2019
News

Remix

creative pitfalls. Dixon was forthright about the hazards of signing with her, given that her bridges to the business were still smoldering. Wylde was undeterred. “If anything, it was all the more reason for me to trust her,” she says. “I... View Details

Keywords: Jen McFarland Flint; photographed by Chris Sorensen; #MeToo; DefJam; Arts, Entertainment

20 Feb 2020
Op-Ed

Love in the Office Is Wonderful. Except for CEOs.

usually undisclosed, although they are typically well known within the organization. Innocent bystanders become collateral damage. The lack of disclosure corrodes institutional trust from within. Thus, when McDonald’s CEO was fired, an... View Details

Keywords: by Regina Herzlinger

Profile

Madison McIlwain

(LCA) professor wrote the original cases on Enron before the company had been convicted of fraud. As he looked back at the work he did, he reflected on the power of combining data with instinct to trust your own intelligence and pattern... View Details

01 Jun 2015
Research & Ideas

The Surprising Benefits of Oversharing

determined by how much they trust their partners. When shown profile questionnaires filled out by their partners (who had been induced to either answer the questions or leave them blank), participants routinely gave less money to those... View Details

Keywords: by Michael Blanding

10 Nov 2015
Op-Ed

Authentic Leadership Rediscovered

on a show as a leader or being a chameleon in your style. People sense very quickly who is authentic and who is not. Some leaders may pull it off for a while, but ultimately they will not gain the trust of their teammates, especially when... View Details

Keywords: by Bill George

March 2020 (Revised August 2020)
Case

Culture at Google

By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta

Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details

Citation

Educators

Purchase

09 Jul 2007
Research & Ideas

Five Steps to Better Family Negotiations

and his or her possible choices. In a trusting environment where an individual's true needs, goals, and fears can be expressed, a negotiation over interests rather than over positions is more likely. Concluding Thoughts Negotiations... View Details

Keywords: by John A. Davis and Deepak Malhotra

Web

General Management Curriculum - Faculty & Research

Bever Fall 2025 Q1Q2 3.0 Building and Sustaining a Successful Enterprise - Intensive (also listed under Technology & Operations Management) Willy Shih Spring 2026 Q3 1.5 Willy Shih Spring 2026 Q4 1.5 Building Trusted Organizations Sandra... View Details

Portrait Project

Wabantu Hlophe

pastime; it was a trusted teacher, imparting lessons of creativity, exploration, and resilience. In the worlds of God of War, Far Cry, and Uncharted, I internalized a simple truth: the power to affect change comes from imagination and the... View Details

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

access and trust them. For that reason, she works to find ways to reverse engineer the prediction model to gain some insight into the relationships between variables and the purchasing motivations it discerns from the data. “The way... View Details

Keywords: by Kristen Senz; Retail; Service

21 Apr 2015
First Look

First Look: April 21

Publications April 2015 John Wiley & Sons The Integrated Reporting Movement: Meaning, Momentum, Motives, and Materiality By: Eccles, Robert G., and Michael P. Krzus Abstract—The Integrated Reporting Movement explores the meaning of the concept, explains the... View Details

Keywords: Carmen Nobel & Sean Silverthorne

24 Oct 2011
Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

more purchase decisions, websites must be concerned with the larger picture of all the factors that create trust between them and their users. "Reviews are one piece of the reputation puzzle, but a comprehensive reputation system... View Details

Keywords: by Michael Blanding; Food & Beverage

21 Feb 2005
Op-Ed

Is Business Management a Profession?

Repeated and, as of this writing, ongoing revelations of corporate wrongdoing over the past two years have eroded public trust in business institutions and executives to levels not seen in decades. A recent Gallup poll indicates that... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

Research Summary

Regulatory Change/Business-Government Relations

“Sources of Learning Heterogeneity: Discontinuous Regulatory Shock and its Impact on Organizational Search Behaviors”

Co-authoring with Jerry Kim, in this study I look at how discontinuous regulatory shock shapes organizational... View Details

Keywords: Business ＆ Government Relations; Regulations; Regulatory Capture; Pharmaceutical Industry; United States

23 Jul 2012
Research & Ideas

The Power of Conversational Leadership

Instead, they are adopting a conversational approach. In their new book, Talk, Inc.: How Trusted Leaders Use Conversation to Power Their Organizations, Groysberg and communication professional Michael Slind show how several global... View Details

Keywords: by Carmen Nobel

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

of employees in response to workflow," Ton observes, "QuikTrip changes what employees do." A daily activities worksheet lists tasks for each shift; managers can assign jobs to each employee, but more often than not the staffers are View Details

Keywords: by Julia Hanna; Retail

Web

Redefining Capitalism - Institute For Strategy And Competitiveness

Redefining Capitalism The loss of public trust in business—and the corresponding rise in government policies and practices that hamper competitiveness and sap economic growth—are rooted in a narrow definition of capitalism whose time has... View Details

07 Aug 2013
Working Paper Summaries

Debating the Responsibility of Capitalism in Historical and Global Perspective

Keywords: by Geoffrey G. Jones

2020
Chapter

Ethical Business, Corruption and Economic Development in Comparative Perspective

By: Janet Hunter and G. Jones

This chapter contextualises the drivers of corruption in Turkish business through comparisons with Japan and India in the late 19th century. It identifies the developmental state as a common driver of corruption. Catching up by using extensive state intervention had... View Details

Keywords: Corruption; Crime and Corruption; Economic Growth; Turkey; Middle East; Central Asia; Japan; India