Group Effectiveness - Publications - Faculty & Research

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

president of strategy and new business development for books and entertainment retailer Borders Group (Ann Arbor, Mich.). "There's not as much slack as there once was." "Slack" in the supply chain refers primarily to... View Details

Keywords: by David Stauffer

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Business Economics Online Course | HBS Online

Completion from HBS Online. What you earn . Overview Syllabus Enrollment Stories FAQs Enroll Now Key Concepts Develop effective pricing strategies Benchmark costs compared to competitors through relative cost analysis Apply conjoint... View Details

July – August 2011
Article

Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units

By: I. M. Nembhard and A. L. Tucker

Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details

Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry

Citation

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30 Nov 2016
What Do You Think?

How Do Leaders Manage the Tension Between Pride and Arrogance?

good corporate citizen, often through group activities away from the job. In short, employee pride can serve an organization in many ways—until it doesn’t. That’s the point at which arrogance among proud employees begins to get in the way... View Details

Keywords: by James Heskett

10 Sep 2012
HBS Case

HBS Cases: Branding Yoga

Owner/President Management Program, with plenty of lessons about branding and competitive strategy. Two Paths In Branding Yoga, cowritten with HBS Global Research Group associate director Kerry Herman and research associate Annelena Lobb,... View Details

Keywords: by Kim Girard; Entertainment & Recreation

17 Apr 2012
First Look

First Look: April 17

be able to coordinate their actions when messages' arrivals at their destinations are sufficiently correlated events. Correlation serves to fill in information gaps that arise when players are uncertain of the source of message failure, View Details

Keywords: Carmen Nobel

01 Dec 2022
News

My First Job

Thomas (MBA 2003) Grace Under Fire I was a server for the catering service on my college campus. Working at the banquets hosted by the university president was my favorite because sometimes it meant seeing famous people. One time Stephen Covey (MBA 1957), author of The... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

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Establish the enduring structures required for the journey ahead. - Advancing Racial Equity

member with a faculty member in a corresponding Senior Associate Dean role, has proven very effective at HBS. A key undertaking of the pair will be to work with experts in organization change processes and build on best practices and... View Details

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

responding more quickly and effectively to the pandemic than their government was, demonstrating the faith that consumers have in their brands and the companies that stand behind them. 86 percent of surveyed consumers view their brands as... View Details

Keywords: by Jill Avery and Richard Edelman

08 Jan 2019
First Look

New Research and Ideas, January 8, 2019

November 20, 2018 Journal of the American College of Cardiology Operational Efficiency and Effective Management in the Catheterization Laboratory By: Reed, Grant W., Michael L. Tushman, and Samir R. Kapadia Abstract—Operational efficiency... View Details

Keywords: Dina Gerdeman

10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

the road as it can see. In short, Semco redefines change: instead of being the work of senior leaders, it's the responsibility of what Semler calls "atoms," groups of eight to twelve employees who see to the company's basic... View Details

Keywords: by Nick Morgan

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Introducing One-Step Photography - Edwin H. Land & Polaroid | Harvard Business School

theatrical demonstration—the pacing and dramatic effect of which had been well-rehearsed—the soon-to-be-famous inventor, then 37 years old, sat for his portrait in front of a large motorized view camera. With a turn of a knob, Land pulled... View Details

September 2017
Case

Tencent

By: John R. Wells and Gabriel Ellsworth

Tencent had undergone many transformations since it was founded in 1998 as a simple messaging service. In 2017, it was the largest online games provider in China with a wide range of game types, China’s largest social networking service provider with several of the... View Details

Keywords: Tencent; Tencent Holdings; WeChat; Social Networking; Social Networks; Gaming; Gaming Industry; Video Games; Computer Games; Mobile Gaming; Portals; Payments; Mobile Payments; O2O; Online-to-offline; E-commerce; Messaging; Subscription Model; Freemium; Mobile App Industry; Smartphone; PC; Monetization Strategy; Antitrust; Streaming; Cloud Computing; Artificial Intelligence; Big Data; Alibaba; Facebook; JD.com; Tesla; Bundling; Synergies; Digital Strategy; Imitation; Licensing; Agility; Entry Barriers; Online Platforms; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Conglomerates; Business Units; Business Growth and Maturation; Business Organization; For-Profit Firms; Joint Ventures; Restructuring; Communication; Communication Technology; Blogs; Interactive Communication; Interpersonal Communication; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Investment; Investment Portfolio; Price; Profit; Revenue; Geographic Scope; Cross-Cultural and Cross-Border Issues; Global Strategy; Multinational Firms and Management; Globalized Markets and Industries; Business History; Innovation Strategy; Technological Innovation; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Product Positioning; Social Marketing; Network Effects; Emerging Markets; Market Entry and Exit; Digital Platforms; Industry Growth; Monopoly; Media; Distribution Channels; Product Development; Service Delivery; Organizational Change and Adaptation; Organizational Structure; Public Ownership; Problems and Challenges; Business and Government Relations; Groups and Teams; Networks; Opportunities; Social and Collaborative Networks; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Cooperation; Corporate Strategy; Diversification; Expansion; Horizontal Integration; Vertical Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Information Infrastructure; Digital Platforms; Internet and the Web; Mobile and Wireless Technology; Value Creation; Communications Industry; Entertainment and Recreation Industry; Financial Services Industry; Information Industry; Information Technology Industry; Media and Broadcasting Industry; Motion Pictures and Video Industry; Music Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; Web Services Industry; Asia; China; Canton (province, China)

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04 Feb 2016
Blog Post

Meet the HBS Tech Club

these skills workshops to see if eventually there’s enough there to transition it into the official coursework. The club has been able to nimbly work with similar tech clubs across all the Harvard schools and other schools like MIT. The wealth of differently formatted... View Details

04 Feb 2013
Research & Ideas

Are the Big Four Audit Firms Too Big to Fail?

periodically raises concerns about audit-industry concentration and suggests ways to boost growth of smaller firms. The consolidation raises the issue of how the surviving big auditors and the nation's accounting regulators will manage their relationship and what the... View Details

Keywords: by Martha Lagace; Accounting

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Organizational Behavior Awards & Honors - Faculty & Research

The Effects of Diversity Perspectives on Work Group Processes and Outcomes" ( Administrative Science Quarterly , June 2001). The award was established in 1995 to recognize authors of papers published in ASQ... View Details

10 Aug 2015
Research & Ideas

New Medical Devices Get To Patients Too Slowly

life and death for patients. "One device I am studying allows you to replace a heart valve through a catheter inserted in the thigh, rather than doing open-heart surgery," she says. "It allows a whole group of people who are very sick to... View Details

Keywords: by Michael Blanding; Health; Technology

31 May 2011
First Look

First Look: May 31

Despite the increasing importance of social and environmental practices, they also had a cost for the firm and its portfolio companies. How could the firm most effectively motivate its portfolio companies to actively integrate social and... View Details

Keywords: Sean Silverthorne

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Selected Digital Historical Resources – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

administration. The monograph precedes their later account of the experiments, Management and the Worker, published in 1939. Research studies in employee effectiveness and industrial relations: papers presented at the annual autumn... View Details

25 Apr 2017
First Look

First Look at New Research, April 25

experience. Prioritizing the shortest tasks is particularly detrimental to productivity. Actively grouping similar tasks also reduces productivity, in stark contrast to productivity gains from exogenous grouping, indicating deviation... View Details