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  • Research Summary

Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

By: W. Earl Sasser

Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

    Derek C. M. van Bever

    Derek van Bever is a Senior Lecturer in the General Management Unit of Harvard Business School. He teaches courses in both years of the MBA program (“Leadership and Corporate Accountability” in the first-year required curriculum and “Building and Sustaining a... View Details

    • Web

    Make clear where we stand and where we aim to go. - Advancing Racial Equity

    for HBS itself to attract the most promising talent and have its greatest impact, we cannot tolerate social systems and structures that hold back individuals because of their... View Details
    • March 2024 (Revised September 2024)
    • Case

    Supercell 2.0: Clash of Plans

    By: Jeffrey F. Rayport and George Gonzalez
    Founded in 2010, Supercell was a Helsinki, Finland-based mobile gaming company that had developed and launched five global hit mobile games: Clash of Clans, Clash Royale, Hay Day, Brawl Stars, and Boom Beach. The company’s early philosophy was that it could produce... View Details
    Keywords: Business Growth and Maturation; Restructuring; Games, Gaming, and Gambling; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Corporate Strategy; Video Game Industry; Finland
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    • 2014
    • Working Paper

    The Unfairness Trap: A Key Missing Factor in the Economic Theory of Discrimination

    By: Jordan I. Siegel, Naomi Kodama and Hanna Halaburda
    Prior evidence linking increased female representation in management to corporate performance has been surprisingly mixed, due in part to data limitations and methodological difficulties, and possibly to omission of a fairness factor in the economic theory of... View Details
    Keywords: Managerial Roles; Fairness; Performance Productivity; Gender; Japan
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    • September 21, 2018
    • Article

    Innovation Should Be a Top Priority for Boards. So Why Isn't It?

    By: J. Yo-Jud Cheng and Boris Groysberg
    Corporate directors and executives alike recognize that today’s pace of change continues to accelerate and that firms need to innovate to stay ahead. But are boards doing enough to support innovation, as they should? We conducted a survey of over 5,000 board members... View Details
    Keywords: Board Of Directors; Innovation; Technology; Innovation and Invention; Corporate Governance; Governing and Advisory Boards; Business Strategy
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    • Research Summary

    Globalization of Human Capital

    By: Nitin Nohria
    One of the most significant dimensions of the current wave of globalization is the globalization of human capital. Whether it is low cost, skilled manufacturing workers in China, software and customer service professionals in India, or highly skilled employees in... View Details

      Linda A. Hill

      Linda A. Hill is the Wallace Brett Donham Professor of Business Administration at the Harvard Business School and Faculty Chair of the Leadership Initiative. Hill is regarded as one of the top experts on leadership and innovation. Hill is... View Details

      • 27 Oct 2009
      • First Look

      First Look: October 27

      a firm's innovative model reinforce each other and what happens when the environment changes. Purchase this case: http://cb.hbsp.harvard.edu/cb/product/410056-PDF-ENG The Risk Management Foundation of the... View Details
      Keywords: Martha Lagace
      • Research Summary

      Formulating technology commercialization strategies

      Even if young organizations succeed in acquiring the specialized talent necessary to further develop a recently-discovered technology, they may face an uncertain path in commercializing the original invention. Initial conceptions of what might constitute a useful... View Details

        The Content Trap

        Companies everywhere face two major challenges today: getting noticed and getting paid. To confront these obstacles, Bharat Anand examines a range of businesses around the world, from Chinese Internet giant Tencent to Scandinavian digital trailblazer Schibsted,... View Details

        • April 2018
        • Case

        Globalizing Japan's Dream Machine: Recruit Holdings Co., Ltd.

        By: Sandra J. Sucher and Shalene Gupta
        Recruit Holdings, an advertising media, staffing, and business support conglomerate was founded in 1960 by Hiromasa Ezoe. Recruit was built on the principle that the company should add value to society. To do this, it hired young and talented employees and created a... View Details
        Keywords: Business Conglomerates; Mission and Purpose; Organizational Culture; Crime and Corruption; Transition; Globalization; Japan
        Related
        • September 2024 (Revised February 2025)
        • Case

        Aramco: Navigating the Energy Transition

        By: Tarun Khanna and Gizem Cihan Dincsoy
        In March 2024, Amin Nasser, president, and CEO of the Saudi Arabian Oil Company (Aramco), had just delivered a speech about the future of energy at a global energy conference. The world was behind schedule in meeting long-term climate change goals. The global shift... View Details
        Keywords: Energy Transmission; Oil ＆ Gas; Economic Diversification; Saudi Arabia; Corporate Strategy; Leadership; Business Strategy; Energy Industry; Saudi Arabia
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        • September 2012 (Revised September 2015)
        • Case

        Doing Business in India

        By: Andy Zelleke, Felix Oberholzer-Gee and Saloni Chaturvedi
        The case is set in August 2012—a time when India was undergoing policy stasis as several key reforms were stalled and the government faced allegations of misallocation of coal production licenses. The first part of the case provides a brief background on India's... View Details
        Keywords: Emerging Market Finance; Emergent Countries; Business History; Economic History; Fieldwork; Emerging Markets; Business Ventures; Strategy
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        • 27 Feb 2023
        • Research & Ideas

        How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

        control of store owners: Employees showing up late—or sometimes not at all. Managers are aware that employee lateness and absenteeism is prevalent and expensive to their... View Details
        Keywords: by Ben Rand; Retail
        • Research Summary

        Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs ( Princeton University Press, October 2002)

        By: Rakesh Khurana
        In this book, I argue that the external CEO labor market was born in a burst of rhetoric about wresting control of corporations away from a group of self-interested insiders, as senior managers in the era of managerial capitalism had come to be portrayed. The rationale... View Details
        • 2021
        • Working Paper

        MLS as a Sports Product—The Prominence of the World's Game in the U.S.

        By: Stephen A. Greyser and Kenneth Cortsen
        The purpose of this Working Paper is to analyze how soccer at the professional level in the U.S., with Major League Soccer as a focal point, has developed over the span of a quarter of a century. It is worthwhile to examine the growth of Major League Soccer (MLS) from... View Details
        Keywords: Soccer; Major League Soccer; Sports; Growth and Development; Organizational Structure; Business Model; Sports Industry; United States
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          Anita Elberse

          Anita Elberse is the Lincoln Filene Professor of Business Administration at Harvard Business School.

          Professor Elberse develops and teaches an MBA course covering the "Businesses of Entertainment, Media, and Sports," which ranks among the most sought-after... View Details

          Keywords: advertising; arts; broadcasting; communications; consumer products; e-commerce industry; electronics; entertainment; fashion; home video games; information; marketing industry; motion pictures; music; publishing industry; sports; telecommunications; video games
          • January – February 2011
          • Article

          Stop Holding Yourself Back

          By: Anne Morriss, Robin J. Ely and Frances X. Frei
          After working with hundreds of leaders in a wide variety of organizations and in countries all over the globe, the authors found one very clear pattern: when it comes to meeting their leadership potential, many people unintentionally get in their own way. Five barriers... View Details
          Keywords: Transformation; Decision Choices and Conditions; Leadership; Personal Development and Career; Personal Characteristics
          Related
          • 10 May 2012
          • Working Paper Summaries

          The Flattened Firm—Not as Advertised

          Keywords: by Julie Wulf